JOB DETAILS
Job Title: HR Business Partner, Talent
Reports To: VP of HR
Working Hours: 9:00am - 5:00pm
Place of Work: Orlando, FL
Other: Full Time - (Hybrid) 3 days on site / 2 WFH
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global's team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney's The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
Position Summary
RWS Global is hiring a Senior HR Business Partner, Parks Operations, to support our attractions, live experiences, and seasonal workforce operations. This role partners with operational leaders at assigned park and attraction locations on employee relations, onboarding and offboarding, manager coaching, compliance, workforce reporting, and HR program implementation.
The ideal candidate works well in a fast-paced operational environment and partners closely with frontline leaders who support performers, technicians, production teams, attraction staff, and seasonal employees. This role combines hands-on HR support with business partnership, helping deliver a positive employee experience while maintaining compliance with company policy and employment law.
Essential Responsibilities
Employee Relations
- Serve as the first point of contact for employee relations matters within assigned business units.
- Conduct workplace investigations involving policy violations, performance concerns, attendance issues, and misconduct.
- Guide managers on corrective action, documentation, and performance management.
- Partner with People & Culture leadership to apply policies and practices consistently.
HR Operations
- Support onboarding and offboarding for full-time, part-time, seasonal, and project-based employees.
- Assist managers with employee lifecycle activities, including promotions, transfers, status changes, and separations.
- Maintain accurate employee records and support HRIS data integrity.
- Coordinate employee communications and HR program administration.
Manager Support & Coaching
- Coach operational leaders on employee relations, performance management, and engagement.
- Help managers build positive, inclusive, and productive teams.
- Advise on company policies, procedures, and employment practices.
Compliance
- Support compliance with employment law.
- Assist with wage and hour compliance, timekeeping, overtime management, and attendance programs.
- Partner with HR leadership on audits and policy implementation.
Reporting & Analytics
- Maintain HR metrics and workforce reporting.
- Track turnover, employee relations activity, hiring trends, and workforce demographics.
- Report insights to operational leaders and People & Culture leadership.
Qualifications
Required
- 4-7 years of HR experience.
- Experience supporting hourly, frontline, seasonal, hospitality, entertainment, attractions, or operational workforces.
- Employee relations and workplace investigation experience.
- Knowledge of employment law and HR best practices.
- Experience partnering with managers and resolving employee issues.
- Proficiency with HRIS systems and Microsoft Office.
- Strong communication, organization, and problem-solving skills.
Preferred
- Experience in theme parks, attractions, hospitality, entertainment, sports, cruise, resort, or live event operations.
- Experience with seasonal or high-volume workforces.
- Multi-location support experience.
Ideal Candidate Profile
- Builds trust quickly and stays approachable under pressure.
- Balances employee advocacy with business priorities.
- Works with structure and precision in a fast-moving, hands-on environment.
- Handles sensitive information with sound judgment and discretion.
- Takes initiative and solves problems without waiting for direction.
Company Benefits:
- Competitive Salary
- Flexible working schedule and remote work options
- Company 401K
- Health Benefits - Medical, Dental, and Vision
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee's individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.
So, bring all of who you are, no questions asked.
