Fulfillment Associate
Pay: 25.00/hr, W 2 Summary:
Location: St Cloud, MN
Work Mode: ONSITE
Duration: 12+ Month Contract
Responsibilities:
- Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.
- Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels.
- Assist customers and vendors with order fulfillment and problem resolution.
- Understand, demonstrate, and explain company service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements.
- Make well-informed and timely decisions to meet client expectations and requirements.
- Make recommendations on improving customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results.
- Challenge existing procedures and processes, making recommendations to enhance and improve service delivery, team efficiencies, and customer satisfaction.
- Assist customers, team members, and vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach.
Requirements:
- Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment.
- Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook along with excellent data entry skills.
- Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
- Ability to multitask and problem solve.
- Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment.
- Employee may need to lift a maximum of 50 pounds.
- Ability to work overtime as needed.
Preferred Skills:
- Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.