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Avp Operations information

See Maryland salary details

$33K

$104.5K

$174.2K

How much do avp operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for avp operations in Maryland is $104,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $131,500.00 per year, depending on experience, location, and employer.

What does an AVP of Operations do?

An AVP (Assistant Vice President) of Operations oversees and manages the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for implementing operational strategies, managing teams, optimizing workflow, and maintaining quality standards. AVPs of Operations often collaborate with other executives to help achieve organizational goals, drive process improvements, and support business growth. Their role requires strong leadership, analytical, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an AVP of Operations?

To thrive as an AVP Operations, you need a strong background in operations management, strategic planning, and business analysis, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, data analytics tools, and process improvement methodologies like Lean or Six Sigma is highly valuable. Leadership, effective communication, and problem-solving skills help drive team performance and manage cross-functional initiatives. These skills ensure operational efficiency, cost control, and the successful execution of organizational goals.

What are some common challenges faced by an AVP of Operations, and how can they be effectively addressed?

As an AVP of Operations, you may encounter challenges such as balancing strategic oversight with day-to-day operational demands, managing cross-functional teams, and ensuring process improvements align with organizational goals. Effective communication and strong leadership skills are essential to navigate these challenges. Leveraging technology for process automation and fostering a culture of continuous improvement can help streamline operations and enhance team collaboration.

What is the difference between Avp Operations vs Operations Manager?

AspectAvp OperationsOperations Manager
CredentialsBachelor's degree, relevant certifications, experience in leadership rolesBachelor's degree, experience in operations, management certifications optional
Work EnvironmentCorporate offices, large-scale operations, strategic planningVarious settings including offices, warehouses, or production sites
Employer & Industry UsageFinancial institutions, banking, large corporationsManufacturing, retail, logistics, various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational oversight, team management

While both roles involve overseeing operations, the Avp Operations typically holds a higher strategic and leadership position within large organizations, whereas the Operations Manager focuses more on day-to-day management and execution of operational tasks.

Is operations a high paying job?

Operations roles, such as AVP Operations, are generally considered high-paying positions within organizations, especially in industries like finance, manufacturing, and logistics. Salaries depend on factors like experience, location, and company size, with senior roles often offering substantial compensation and benefits. Advanced skills in management, process optimization, and leadership are typically required for higher-paying operations roles.

What are the duties of an AVP Operations?

An AVP Operations oversees daily business functions, manages operational teams, develops strategies to improve efficiency, and ensures compliance with company policies and industry regulations. They often analyze performance metrics, coordinate cross-departmental activities, and implement process improvements to support organizational goals.

What are popular job titles related to Avp Operations jobs in Maryland?

For Avp Operations jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Avp Operations jobs in Maryland look for?

The top searched job categories for Avp Operations jobs in Maryland are:

Avp Operations jobs near you
Infographic showing various Avp Operations job openings in Maryland as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,508 per year, or $50.2 per hour.

AVP, Operations and Customer Experience, Auto Lending

Presidential Bank FSB

Frederick, MD • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Description

Position Summary

The AVP, Operations and Customer Experience for the Auto Lending Department is responsible for overseeing daily operations within the consumer lending department, including loan funding, customer service, and post-approval processing. This role ensures accurate and timely loan disbursement while delivering a high level of service consistent with the community bank's relationship-driven approach. The supervisor leads a team, maintains compliance with regulatory requirements, and supports operational efficiency and portfolio quality.

Key Responsibilities

Leadership

Supervise, coach, and develop customer service and loan funding team

Establish performance expectations and monitor productivity, accuracy, and service levels

Conduct performance evaluations, provide feedback, and support training initiatives

Foster a collaborative, service-oriented team culture aligned with community banking values

Loan Funding Oversight

Oversee the funding of consumer loans (e.g., auto, and other retail products)

Review loan files for completeness, accuracy, and adherence to credit approvals

Ensure timely disbursement of loan proceeds and proper documentation

Manage exception handling and resolve escalated funding issues

Customer Interaction & Service

Promote respectful, solution-oriented customer engagement consistent with community banking values

Ensure customers are treated fairly while achieving collection objectives

Act as escalation point for complex borrower situations, disputes, and hardship cases

Collections Operations

Oversee daily collection activities across delinquency buckets (early-stage to late-stage)

Ensure timely follow-up on past-due accounts to minimize delinquency and charge-offs

Monitor repayment arrangements, extensions, and loan modifications

Handle escalated or sensitive collection cases

Customer Service & Support

Ensure prompt, professional handling of customer inquiries and concerns

Act as escalation point for complex or sensitive customer issues

Promote a high level of customer satisfaction through consistent delivery service

Support internal teammates with loan-related questions and processes

Compliance & Risk Management

Ensure adherence to all applicable regulations and internal policies

Monitor loan documentation and funding processes for accuracy and compliance

Identify and mitigate operational and fraud risks

Assist with internal audits, exams, and quality control reviews

Operational Efficiency & Reporting

Track and report key performance metrics (e.g., funding turnaround times, error rates, service levels)

Identify process improvement opportunities and implement workflow enhancements

Collaborate with underwriting, processing, servicing, and compliance teams

Support system improvements and implementation of best practices

Requirements

Bachelor's degree in business, Finance (preferred), or related field (or equivalent experience)

4+ years of experience in consumer lending, loan operations, or customer service

1-3 years of supervisory or leadership experience

Knowledge of loan documentation, funding processes, and customer service operations

Strong analytical, organizational, and communication skills


Presidential Bank, FSB offers a competitive benefits package that includes paid leave, health, dental, vision, disability, and life insurance as well as two retirement plans.  


Presidential Bank, FSB is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.


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