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Aviation Customer Service Jobs in Indiana (NOW HIRING)

Unifi

Airport Customer Service Agent PT - EVV

Evansville, IN · On-site

$14.75 - $19.75/hr

Airport Customer Service Agent PT Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our ...

L2 Aviation Solutions, LLC

MACHINIST-IND

Mooresville, IN · On-site

$21.50 - $29.25/hr

... and business aviation customers worldwide. Our manufacturing teams play a critical role in ... L2 Aviation is a leading provider of worldwide aviation services that include aircraft engineering ...

Million Air

Line Service Professional

Indianapolis, IN · On-site

$15.75 - $18.50/hr

Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, paid time off, along with ...

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All JobsAviation Customer Service JobsAviation Customer Service Jobs in Indiana

Aviation Customer Service information

See Indiana salary details

$9

$17

$25

How much do aviation customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for aviation customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

How to become an aviation customer service agent for an airline?

To become an aviation customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines provide on-the-job training, and proficiency in multiple languages or knowledge of airline reservation systems can be advantageous.

What skills and qualifications are needed to thrive as an aviation customer service representative?

To thrive as an Aviation Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and security protocols is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set exceptional representatives apart. These skills ensure efficient passenger support, smooth airport operations, and a positive travel experience for customers.

What are high paying jobs in aviation customer service?

High-paying roles in aviation customer service include airport managers, airline station managers, and customer service directors, often requiring leadership skills and industry experience. These positions typically offer higher salaries due to increased responsibilities and may require relevant certifications or extensive experience in the aviation industry.

What is aviation customer service?

Aviation customer service refers to the support and assistance provided to passengers and clients by airline and airport staff before, during, and after air travel. This role includes tasks such as helping travelers with check-in, boarding, baggage, handling inquiries, resolving issues, and ensuring a positive travel experience. Professionals in aviation customer service strive to ensure safety, comfort, and satisfaction for all passengers, often working in fast-paced and dynamic airport environments.

What is the difference between Aviation Customer Service vs Airport Customer Service?

AspectAviation Customer ServiceAirport Customer Service
CredentialsCustomer service certifications, airline-specific trainingCustomer service certifications, airport security training
Work EnvironmentAirlines, airline offices, onboard flightsAirports, terminal areas, check-in counters
Employer & IndustryAirlines, travel companiesAirports, ground handling services
Common Search/ComparisonYesNo

While both roles focus on assisting travelers, Aviation Customer Service primarily involves airline-related support, such as ticketing and onboard assistance. Airport Customer Service centers on passenger support within airport terminals, including check-in and security procedures. Understanding these differences helps job seekers target the right roles within the aviation industry.

What is the role of customer service in aviation?

In aviation, customer service professionals ensure passengers have a positive experience by assisting with check-in, providing flight information, resolving issues, and ensuring safety protocols are followed. They require strong communication skills, patience, and knowledge of airline policies and safety procedures to support travelers effectively.

What are common challenges faced by aviation customer service representatives and how can they be managed?

Aviation Customer Service representatives often encounter high-pressure situations, such as flight delays, cancellations, and dealing with irate passengers. Managing these challenges requires strong communication and problem-solving skills, as well as the ability to remain calm and empathetic under stress. Building familiarity with airline policies and having thorough knowledge of available resources helps resolve issues efficiently. Support from a collaborative team environment and ongoing training also play key roles in equipping representatives to handle difficult situations professionally.
What job categories do people searching Aviation Customer Service jobs in Indiana look for? The top searched job categories for Aviation Customer Service jobs in Indiana are:
Aviation Customer Service jobs near you
Infographic showing various Aviation Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Aviation Parts Specialist

Aviation - Tom Wood Aviation

Fishers, IN • On-site

$18 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Tom Wood Aviation, in Indianapolis, IN is searching for a Parts Specialist to become a reliable member of our team at the Indianapolis Metropolitan Airport. The ideal candidate has strong organizational skills, excellent customer service abilities, and a working knowledge of aircraft parts and inventory systems in a fast-paced environment.    

Pay: $18.00-$22.00/hour  

Responsibilities:  

  • Assist technicians by identifying, sourcing, and issuing aircraft parts in a timely and accurate manner. 

  • Receive, inspect, and verify incoming parts and materials to ensure accuracy, proper documentation, and airworthiness compliance. Boxing and crating of parts & shipping.  

  • Maintain accurate inventory records, including tracking stock levels, bin locations, expiration dates and serialized components in accordance with FAA regulations. 

  • Prepare and maintain required documentation such as invoices, purchase orders, and parts certifications. 

  • Coordinate with maintenance technicians and management to ensure timely availability of parts for scheduled and unscheduled maintenance. 

  • Operate parts department equipment and systems, ensuring tools, shelving, and storage areas remain clean, organized, and compliant with safety standards. 

  • Provide professional, courteous service while maintaining effective communication and teamwork with all departments. 

Qualifications:   

  • Previous experience in aviation parts, supply chain, or inventory management preferred.  

  • Working knowledge of aircraft parts, FAA regulations, and documentation requirements is a plus.  

  • Ability to work in physically demanding role that may involve lifting, bending, and standing for long periods.  

  • Strong organizational skills with attention to detail and accuracy.  

  • Exemplifies self-start mindset.  

  • Ability to follow safety protocols and regulatory guidelines.  

  • Comfortable working in a hangar environment with exposure to varying temperatures and noise levels.  

  • MUST embody our Core Values of Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity 

  • REQUIRED-Valid driver’s license with clean driving record. 

Benefits: 

  • PTO & Vacation 

  • Paid Holidays 

  • Medical 

  • Dental 

  • Vision 

  • 401k with Company Match 

  • Life 

  • Disability 

  • Training 

  • Tuition Reimbursement 

  • Service Awards 

  • Career Advancement 

  • Wisely & DailyPay 

About Tom Wood Group 

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand. 

Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer. 

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