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Avelo Jobs (NOW HIRING)

Unifi

Avelo Customer Service Agent - ALB

Albany, NY · On-site

$15.50 - $20.50/hr

General information Job Title Avelo Customer Service Agent - ALB Date Friday, May 15, 2026 Entity Unifi Aviation, LLC State New York City Albany Base Pay Rate: $ 16.00 Full/Part Time Part Time Exempt ...

Unifi

Airport Ramp Agent (Avelo) - ROC

Rochester, NY · On-site

$15.25 - $18.75/hr

General information Job Title Airport Ramp Agent (Avelo) - ROC Date Wednesday, June 17, 2026 Entity Unifi Aviation, LLC State New York City Rochester Base Pay Rate: $ 16.00 Full/Part Time Part Time ...

Huntleigh USA

BAGGAGE HANDLER

Windsor Locks, CT · On-site

$25/hr

Bradley International Airport, Terminal A, in front of Avelo Airlines, Windsor Locks, CT 06096 Parking: Park any parking lot at the airport. When you arrive, please ask for Kalsoom Butt. If you have ...

KurzSolutions

Anesthesiologist

Burlington, NC · On-site

$333K/yr

RDU gains support from airlines Alaska, Avelo, Breeze, Southwest, Spirit, Sun Country, American Airlines, Delta, Frontier, JetBlue, United, and a number of others. Learn more about Raleigh-Durham ...

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Avelo information

What are the key skills and qualifications needed to thrive as an airline employee at Avelo, and why are they important?

To thrive as an airline employee at Avelo, you generally need strong customer service skills, attention to detail, and relevant experience or certifications depending on the specific role (such as flight attendant, pilot, or ground staff). Familiarity with airline reservation systems, safety protocols, and regulatory compliance tools is typically required. Excellent communication, teamwork, and problem-solving abilities help employees effectively handle passenger needs and operational challenges. These skills ensure efficient operations, passenger satisfaction, and adherence to safety standards in the fast-paced airline industry.

What are some common challenges faced by flight attendants at Avelo Airlines, and how can applicants prepare for them?

Flight attendants at Avelo Airlines often face challenges such as managing multiple passenger needs during busy flights, adapting to irregular schedules, and ensuring safety compliance in a fast-paced environment. To prepare, applicants should develop strong communication and problem-solving skills, maintain flexibility, and stay informed about FAA requirements. Building resilience and a customer-focused attitude will help you thrive in Avelo's dynamic, team-oriented setting.

What is the difference between Avelo vs Customer Service Representative?

AspectAveloCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; airline industry knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentAirline offices, airports, customer service centersCall centers, retail stores, office settings
Industry UsagePrimarily airline and travel industryVarious industries including retail, telecom, finance
Common Search IntentComparing airline roles with customer service jobsUnderstanding customer service roles in airlines

While both roles involve customer interaction, Avelo typically refers to airline-specific positions, often requiring industry knowledge, whereas Customer Service Representatives work across multiple sectors. The key differences lie in industry focus, required credentials, and work environment.

What is Avelo?

Avelo is a U.S.-based low-cost airline that began operations in 2021. The airline focuses on offering affordable, no-frills travel options to underserved and secondary airports across the United States. Avelo aims to provide simple, reliable service with straightforward pricing and flexible booking options. Its fleet primarily consists of Boeing 737 aircraft, and it is headquartered in Houston, Texas.
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What job categories do people searching Avelo jobs look for? The top searched job categories for Avelo jobs are:
Avelo jobs near you
Infographic showing various Avelo job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Manager, Base Operations

Manager, Base Operations

Avelo Airlines, Inc.

East Haven, CT • On-site

Full-time

Posted 3 hours ago

Job description

Description:

Manager, Base Operations

New Haven, CT Airport Operations


Description

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!


Overview

The Manager, Base Operations serves as the primary strategic and operational leader for our largest base at Tweed-New Haven Airport. This high-impact role is responsible for overseeing all aspects of Airport Operations, while collaborating closely with Inflight and Tech Ops Managers to ensure seamless operations and exceptional Customer experiences. This role will drive performance, operational excellence, and the overall Customer experience across all station functions. This position will be based at Tweed-New Airport.


Purpose

The Manager, Base Operations is accountable for delivering operational and service excellence, ensuring a safe, efficient, and welcoming environment for Customers and Crewmembers alike. This leader will champion Avelo’s mission of inspiring travel while focusing on the strategic growth, performance, and Customer experience in northeast airports.


Key Responsibilities

Leadership and Collaboration

  • Develop a top-performing Airport Operations team and enhancing customer experience and performance.
  • Mentor and guide managers to maintain consistent service and operational standards.

Strategic Station Leadership

  • Develop and implement station-level strategies that align with company goals, focusing on operational efficiency, Customer satisfaction, and performance metrics.
  • Partner with Inflight and Tech Ops leaders to create a unified approach to station management, ensuring smooth coordination across all functions.
  • Act as the primary liaison with airport authorities, vendors, and community stakeholders to foster positive relationships and ensure compliance with regulations.

Customer Experience and Performance

  • Oversee the Customer experience ensuring that we meet or exceed Avelo’s high standards of care and service.
  • Monitor and analyze station performance metrics, including NPS, on-time departures, baggage handling, and operational efficiency, implementing improvements as needed.
  • Lead efforts to resolve operational challenges, Customer complaints, and irregular operations (IROPs) promptly and effectively.

Operational Excellence

  • Ensure safe, efficient, and cost-effective operations across all areas of Airport Operations.
  • Partner with corporate teams to support new technology rollouts, process improvements, and station enhancements.
  • Drive continuous improvement initiatives, leveraging data and feedback to optimize station performance.

Team Development and Culture

  • Recruit, develop, and retain top talent within the Airport Operations team, fostering a culture of accountability, collaboration, and excellence.
  • Conduct regular performance reviews, providing feedback and coaching to support professional growth.
  • Champion Avelo’s core values, ensuring they are reflected in the station’s culture and day-to-day operations.
Requirements:

Education:

  • Bachelor’s degree in Business Administration, Aviation Management, or a related field (or equivalent experience).

Experience:

  • 7+ years of experience in airport or station management, with a proven track record of leadership in a high-volume operational environment.
  • Demonstrated experience overseeing multi-functional teams and managing complex operations.
  • Previous airline experience strongly preferred.

Skills:

  • Exceptional leadership and communication skills, with the ability to inspire and align teams.
  • Strong analytical and problem-solving capabilities, with proficiency in interpreting performance metrics.
  • Ability to manage competing priorities in a fast-paced, dynamic environment.
  • Adept at building relationships with internal and external stakeholders, including airport authorities and local partners.

X-Factors:

  • Strategic mindset with a focus on long-term growth and operational resilience.
  • Customer-centric approach, with a passion for delivering exceptional experiences.
  • Flexibility to adapt to evolving operational needs and opportunities.

Key Metrics for Success:

  • Consistent achievement of station performance goals, including on-time performance and NPS.
  • Improved operational efficiency and Customer satisfaction metrics.
  • Seamless coordination across Inflight, Tech Ops, and Airport Operations teams.
  • Strong retention and engagement within team.

May perform other responsibilities as assigned. Responsibilities and duties may change based on business needs (e.g., emergencies, changes in workload, etc.).


Avelo is an Equal Opportunity Employer.

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