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How much do avaya jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for avaya in Riverside, IA is $45.30, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $58.03 per hour, depending on experience, location, and employer.

What is an Avaya specialist?

An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.

What are the key skills and qualifications needed to thrive as an Avaya engineer?

To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.

What are some common challenges faced by Avaya support engineers, and how can they be addressed?

Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.

What is the difference between Avaya vs Cisco Collaboration Engineer?

AspectAvayaCisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications and VoIP systems in enterprise settingsUnified communications, VoIP, and collaboration solutions in enterprise networks
Industry UsageCommon in contact centers and customer service environmentsWidely used in corporate communication and collaboration infrastructure

Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.

Avaya jobs near you
Infographic showing various Avaya job openings in Riverside, IA as of August 2026, with employment types broken down into 78% Full Time, 1% Part Time, 1% Temporary, and 20% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $94,228 per year, or $45.3 per hour.

Associate Network Engineer

The University Of Iowa

Iowa City, IA

Full-time

PTO

Posted 2 days ago

New

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

461st of 621 rated colleges and universities

Job description

Position Summary:

The University of Iowa Health Care, Department of Health Care Information Services (HCIS), seeks an Associate Network Engineer to provide tier-one technical support for enterprise voice communication systems. In this role, you will troubleshoot complex telephony issues, including phone hardware and client software problems, call quality degradation, carrier connectivity, headset compatibility, driver and firmware updates, network port troubleshooting, and call flow routing. You will gather customer requirements to architect voice solutions and resolve technical issues across the full spectrum of VoIP infrastructure.

 The VSS will also participate in migrating services to Avaya OneCloud, providing ongoing technical support, and handling all moves/adds/changes/deletions (MACD) for voice platforms. This position requires hands-on, on-site support across multiple hospital and clinic locations, including physical installation work and participation in on-call rotation for after-hours emergency support. You will work collaboratively with the Voice Engineering team (tier 2 support) and other IT departments to deliver critical communication services in a 24/7 healthcare environment.

This position requires work to be performed on-site at the HSSB building located at 3281 Ridgeway Drive, Coralville, IA. 

 Note: This is not a desktop support or network engineering position but centers on telephony/VoIP technical support. Physical requirements include the ability to lift equipment and access equipment in various locations, including under desks and in ceiling spaces.

Position Responsibilities:

1.       Technical Troubleshooting and Support

  • Provide tier 1 technical support for voice communication systems, resolving issues with phone hardware, client software, headsets, and peripherals.
  • Diagnose and resolve call quality issues, including jitter, latency, packet loss, and echo.
  • Troubleshoot call flow routing, hunt group configurations, and phone registration problems
  • Investigate carrier connectivity issues and coordinate resolution with vendors.
  • Update and troubleshoot device drivers, firmware, and network port configurations.
  • Document issue resolutions and root causes in the ticketing system with appropriate technical detail
  • Escalate complex issues to Voice Engineering (tier 2) with comprehensive diagnostic information.
  • Monitor and resolve assigned tickets in accordance with SLA and priority guidelines.
  • Participate in on-call rotation to provide after-hours emergency support for critical voice system issues.

2.       Implementation and Maintenance

  • Install, configure, and deploy Avaya SIP phones and associated telephony hardware.
  • Perform device provisioning, testing, and validation during deployment phases.
  • Execute moves/adds/changes/deletions (MACD) requests for voice services.
  • Participate in Avaya OneCloud migration activities, including data collection, cut-sheet preparation, and go-live support.
  • Maintain an accurate inventory of voice equipment and proactively communicate supply needs.
  • Travel between hospital and clinic locations to provide on-site support
  • Adhere to infection control protocols and HIPAA requirements in clinical environments.
  • Perform physical installation tasks, including lifting equipment to 50 lbs, crawling under desks, and accessing ceiling-mounted infrastructure.

3.       Customer Consultation and Requirements Gathering

  • Gather and analyze customer requirements for voice solutions
  • Translate business needs into technical specifications for voice services
  • Serve as primary liaison between end users and Voice Engineering team
  • Provide recommendations for appropriate voice features and configurations
  • Communicate project status and technical information to stakeholders in non-technical terms
  • Coordinate with other IT departments (networking, clinical systems) for integrated solutions

4.       Documentation and Knowledge Management

  • Create and maintain knowledge base articles for standard troubleshooting procedures
  • Document standard operating procedures for the VSS team processes
  • Develop quick reference guides and training materials for end users
  • Maintain technical documentation for voice system configurations and workflows
  • Contribute to runbook documentation for incident response procedures

5.       Project Support and Service Management

  • Participate in weekly team meetings and migration planning sessions
  • Support cut-sheet reviews and implementation planning
  • Track and report progress on assigned migration phases
  • Identify and communicate potential issues affecting project timelines
  • Maintain the service request queue and ensure timely resolution
  • Contribute to the continuous improvement of team processes and procedures

6.       Team Collaboration

  • Participate in developing team standards, procedures, and best practices
  • May guide student employees or new team members
  • Support knowledge transfer and cross-training initiatives within the team
  • Collaborate with Voice Engineering on escalated issues and root cause analysis
  • Contribute to tabletop exercises and incident response training

 Health Care Information Services (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. HCIS services Iowa Health Care by delivering comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research-creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

 

Pay Grade: 3B https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay#accordion-item-15011-0

The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits.

Percent of Time:  100%

Location: Onsite 3281 Ridgeway Dr, Coralville, IA  52241

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

Bachelor's degree in MIS, Computer Science, or related degree; or an equivalent combination of education and experience in a related field.

 Experience Requirements

  • Minimum of 1 year of experience supporting voice communication systems or VoIP platforms

  • Understanding of basic telephony concepts, including call flow, device registration, SIP protocols, and voice quality metrics

  • Demonstrated ability to analyze call flows, interpret CDR/CMR records, utilize voice monitoring tools, and apply systematic troubleshooting to identify root causes of voice quality and connectivity issues

  • Experience using ITIL-aligned ticketing systems for incident management, service requests, and change management

  • Organizational skills to manage multiple service requests and priorities in a dynamic environment

  • Ability to move and transport equipment up to 30lbs and perform installations requiring positioning self to access equipment in various locations.

  • Ability to work both independently and collaboratively within a team environment

  • Willingness and availability to participate in on-call rotation for 24x7 healthcare operations

  • Strong customer service orientation with the ability to communicate technical concepts to non-technical users

  • Excellent written and verbal communication skills for documentation and customer interaction

Desired Qualifications

         Prior healthcare IT experience, particularly supporting clinical workflows and understanding HIPAA requirements

         Understanding of network fundamentals (TCP/IP, VLANs, QoS) as they relate to voice traffic prioritization and troubleshooting

         Experience participating in large-scale technology migrations or phased implementations

         Basic knowledge of SIP trunking concepts and how voice systems connect to carriers

         Familiarity with E911/Kari's Law compliance and emergency notification systems

         Basic understanding of Session Border Controllers (SBC) and their role in voice infrastructure

         Knowledge of Active Directory integration and authentication for voice systems

         Experience with voice recording systems, contact center applications (e.g. Cisco UCCX, Avaya Infinity), or unified communications

         Industry certifications such as Avaya ACSS/ACIS, CompTIA Network+, or ITIL Foundation

 To be considered, applicants must upload a resume (under submission of relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

 This position is not eligible for University sponsorship for employment authorization.

 For any additional questions, please contact Raven Mitchell at Raven-Mitchell@uiowa.edu.

Additional Information
  • Classification Title: Associate Network Engineer
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus
Compensation
  • Pay Level: 3B
Contact Information
  • Organization: Healthcare
  • Contact Name: Raven Mitchell
  • Contact Email: Raven-Mitchell@uiowa.edu

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