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Avaya Jobs in Alaska (NOW HIRING)

GDIT

Telephone Maintenance Technician

Anchorage, AK · On-site

$81K - $97K/yr

Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital Voice Platforms. Security Clearance Level: Agency specific - Public Trust Required ...

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See Alaska salary details

$31

$51

$77

How much do avaya jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for avaya in Alaska is $51.34, according to ZipRecruiter salary data. Most workers in this role earn between $41.44 and $65.77 per hour, depending on experience, location, and employer.

What is an Avaya specialist?

An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.

What are the key skills and qualifications needed to thrive as an Avaya engineer?

To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.

What are some common challenges faced by Avaya support engineers, and how can they be addressed?

Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.

What is the difference between Avaya vs Cisco Collaboration Engineer?

AspectAvayaCisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications and VoIP systems in enterprise settingsUnified communications, VoIP, and collaboration solutions in enterprise networks
Industry UsageCommon in contact centers and customer service environmentsWidely used in corporate communication and collaboration infrastructure

Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.

What are popular job titles related to Avaya jobs in Alaska?

For Avaya jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Avaya jobs in Alaska look for?

The top searched job categories for Avaya jobs in Alaska are:

Avaya jobs near you
Infographic showing various Avaya job openings in Alaska as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $106,794 per year, or $51.3 per hour.

Customer Support Supervisor

Jobtailor

Anchorage, AK • On-site

$70 - $110/hr

Other

Posted 7 days ago

Job description

Responsibilities
  • build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations
  • establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance
  • train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction
  • participate in client-related activities, including project planning and client calibration sessions
  • work with employees and operational leaders to achieve Client Service Level Agreements (SLAs)
  • serve as a point of escalation and support team members by handling escalated calls and customer inquiries
  • create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.
Requirements
  • a minimum of 4 years of experience in healthcare, healthcare technology, or related service authorization operations
  • at least 2 years of supervisory experience overseeing staff and business processes
  • Alaska Medicaid experience is preferred
  • proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, Avaya, etc.)
  • knowledge of two or more MMIS business operational areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, or Provider Relations SURS is also preferred
  • strong analytical and problem-solving skills to interpret and effectively utilize data to support your team
  • strong written and oral communication skills to work effectively with team members, customers, and clients.
  • ability and discernment to make decisions and proactively solve challenges in a fast-paced environment.
Core Competencies

Demonstrates expertise in leading teams within healthcare operations, focusing on employee engagement, client satisfaction, and performance management. Proficient in utilizing data-driven insights to enhance operational efficiency and decision-making.

Highest-signal resume keywords
  • Healthcare Operations Experience
  • Supervisory Experience
  • Alaska Medicaid Knowledge
  • Microsoft Office Proficiency
  • Analytical Problem-Solving Skills
Hard Skills
  • Healthcare Operations
  • Service Authorization
  • Data Interpretation
  • Client Service Level Agreements
  • MMIS Business Operations
Soft Skills
  • Team Leadership
  • Coaching
  • Written Communication
  • Oral Communication
  • Decision-Making
Industry Keywords
  • Employee Engagement
  • Client Satisfaction
  • Operational Efficiency
  • Escalated Calls
  • Change Management
Tools & Technologies
  • Cxone
  • Verint
  • Avaya
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