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Avaya Service Delivery Manager Jobs (NOW HIRING)

AceStack

Service Delivery Manager

Draper, UT · On-site

Role - Service Delivery Manager Location: Draper, Salt Lake City (Onsite) Fulltime Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and ...

Proofpoint

Service Delivery Manager

Scottsdale, AZ · On-site

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

Proofpoint

Service Delivery Manager

Boise, ID · On-site

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

VDart

Service Delivery Manager

Richmond, VA · On-site

Service Delivery Manager Location: Richmond, VA Contract Role Purpose The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for ...

SIS LLC

Service Delivery Manager

Duluth, GA · On-site

SERVICE DELIVERY MANAGER SIS, LLC, a Microsoft Certified Partner, leads the industry in providing Microsoft ERP solutions to the construction sector. At SIS, success in the Project and Service ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

New

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...

Avertium

Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...

ISOutsource

Service Delivery Manager

Bothell, WA

$110K - $140K/yr

We are seeking an experienced Service Delivery Manager to lead project delivery within our Professional Services team. This player-coach role combines leadership of Project Managers with direct ...

3B Staffing

Service Delivery Manager

Baltimore, MD · On-site

... Service Management, etc.). Roles & Responsibilities • Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing. • ...

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Avaya Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do avaya service delivery manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for avaya service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does an Avaya Service Delivery Manager do?

An Avaya Service Delivery Manager oversees the delivery of Avaya communication solutions to clients, ensuring projects are completed on time, within scope, and to the client's satisfaction. They coordinate between technical teams, customers, and vendors to manage service implementation, support, and ongoing maintenance. Their responsibilities often include resolving escalated issues, managing service level agreements (SLAs), and ensuring the overall quality of service. Strong communication, project management, and problem-solving skills are essential in this role.

How does an Avaya Service Delivery Manager typically collaborate with technical teams and clients to ensure successful project implementation?

An Avaya Service Delivery Manager acts as a bridge between clients and internal technical teams, overseeing the delivery of Avaya solutions and services. They regularly coordinate meetings to align project goals, manage timelines, and address technical challenges promptly. By facilitating clear communication, they ensure client requirements are understood and met, while also supporting technical teams with necessary resources and strategic guidance. This collaborative approach helps maintain high service quality and client satisfaction throughout project implementation.

What are the key skills and qualifications needed to thrive as an Avaya Service Delivery Manager, and why are they important?

To thrive as an Avaya Service Delivery Manager, you need a deep understanding of Avaya communication solutions, project management experience, and typically a bachelor’s degree in IT or a related field. Familiarity with Avaya platforms (such as Aura, IP Office), ITIL certification, and service management tools like ServiceNow are commonly required. Exceptional leadership, client relationship management, and problem-solving abilities distinguish top performers in this role. These skills are crucial to ensure seamless service delivery, client satisfaction, and the successful management of complex unified communications projects.

What is the difference between Avaya Service Delivery Manager vs Network Operations Center (NOC) Technician?

AspectAvaya Service Delivery ManagerNetwork Operations Center (NOC) Technician
CertificationsAvaya certifications, project managementNetwork certifications (e.g., CCNA, CompTIA Network+)
Work EnvironmentClient sites, service delivery projectsData centers, network monitoring centers
Industry UsageTelecommunications, unified communicationsIT, network infrastructure
Primary FocusManaging service delivery, client satisfactionMonitoring network performance, troubleshooting

The Avaya Service Delivery Manager focuses on overseeing the delivery of communication services and managing client relationships, often requiring project management skills and certifications. In contrast, the NOC Technician primarily monitors and troubleshoots network issues within data centers or network operations centers. Both roles are essential in telecommunications and IT industries but serve different functions in service management and network maintenance.

Infographic showing various Avaya Service Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 8% As Needed, 65% Part Time, and 27% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

TATA Consulting Services

San Francisco, CA • On-site

$90K - $120K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards. Key Responsibilities * Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems. * Ensure compliance with ITIL processes and BFSI regulatory * Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications. * Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services. * Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations. * Coordinate change management activities to minimize service disruption and ensure regulatory compliance. * Prepare regular performance, risk, and compliance reports for senior leadership and auditors. * Preparing Status reporting and dashboards. Required Skills & Qualifications * 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI. * Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems. * Expertise in ITIL framework and service management best practices. * Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2). * Excellent leadership, communication, and stakeholder management skills. Salary Range- $90,000-$120,000 a year #LI-SP3 #LI-VX1

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