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Availability Manager Jobs in Baltimore, MD (NOW HIRING)

Lib's Grill

Off Premise Event Manager

Perry Hall, MD · On-site

$22 - $28/hr

Event Management: * Oversee and manage the execution of events, ensuring smooth operations from ... Conduct Event Walkthroughs (based on availability): * Schedule walkthroughs with clients prior to ...

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All JobsAvailability JobsAvailability Manager JobsAvailability Manager Jobs in Baltimore, MD

Availability Manager information

See Baltimore, MD salary details

$22.9K

$61K

$101.8K

How much do availability manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for availability manager in Baltimore, MD is $60,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $68,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an availability manager?

To thrive as an Availability Manager, you need expertise in IT service management, incident response, and risk analysis, usually supported by a degree in computer science or related field. Familiarity with ITIL frameworks, monitoring tools like Nagios or Splunk, and relevant certifications such as ITIL Foundation are typically required. Strong analytical thinking, communication, and problem-solving skills enable effective coordination and rapid resolution of service disruptions. These skills ensure maximum system uptime, reliable service delivery, and quick recovery from incidents, which are critical for organizational continuity.

What are some common challenges availability managers face when ensuring system uptime, and how are these typically addressed?

Availability Managers often encounter challenges such as coordinating timely responses to incidents, managing dependencies across multiple teams, and ensuring robust disaster recovery plans are in place. Addressing these challenges usually involves developing clear incident response protocols, fostering strong communication channels between IT, operations, and support teams, and continuously testing and updating recovery procedures. Staying proactive with monitoring tools and regularly reviewing system performance data also helps minimize downtime and improve overall service reliability.

What is the difference between Availability Manager vs Service Delivery Manager?

AspectAvailability ManagerService Delivery Manager
Primary FocusEnsuring system and service availability and uptimeOverseeing overall service delivery and client satisfaction
CertificationsITIL, CompTIA, or similarITIL, PMP, or similar
Work EnvironmentIT operations, data centers, technical teamsClient-facing, project teams, cross-departmental
Industry UsageIT, telecommunications, data servicesIT, telecom, managed services

While both roles focus on service quality, the Availability Manager primarily concentrates on maintaining high system uptime and availability, whereas the Service Delivery Manager oversees the entire service process, including client relations and overall service performance.

What are the most commonly searched types of Availability jobs in Baltimore, MD?

The most popular types of Availability jobs in Baltimore, MD are:

What are popular job titles related to Availability Manager jobs in Baltimore, MD?

For Availability Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Availability Manager jobs in Baltimore, MD look for?

The top searched job categories for Availability Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Availability Manager jobs?

Cities near Baltimore, MD with the most Availability Manager job openings:

Availability Manager jobs near you
Infographic showing various Availability Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $60,958 per year, or $29.3 per hour.

Junior Availability Manager with Security Clearance

DB Recruitment Group

Annapolis Junction, MD • On-site

Other

Re-posted 9 days ago

Job description

Junior Availability Manager
Location: Annapolis Junction, MD
Schedule: Mid Shift (2:00 PM – 10:00 PM), Monday – Friday
TS/SCI with FS
$50,000 Our client is seeking a motivated, customer-focused Availability Manager to support mission-critical IT operations in the Annapolis Junction, MD area. This role is responsible for ensuring operational availability across geographically distributed systems, managing incident response activities, coordinating operational staff, and driving continuous service improvements within a high-availability environment. Key Responsibilities
Serve as a core member of the operations team supporting enterprise IT services from regional work centers in Maryland.
Monitor system and network availability across supported regions, ensuring services are delivered in accordance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Lead incident response activities during network outages and major incidents, coordinating with technical teams to restore services quickly and minimize operational impact.
Produce detailed after-action and incident summary reports documenting root cause analysis, remediation efforts, and recommended improvements.
Analyze operational metrics and client data to identify trends, anticipate service disruptions, and implement preventative measures to enhance service reliability.
Support continuous improvement initiatives by identifying operational inefficiencies and recommending process or system enhancements.
Coordinate and manage operations center staffing and shift schedules to maintain consistent coverage and operational readiness.
Prepare and deliver daily operational reports summarizing incident activity, change management updates, problem tickets, and SLA performance.
Provide leadership and mentorship to technical staff, supporting professional development, performance improvement, and high-quality service delivery.
Address operational and personnel issues as needed and provide recommendations related to team performance and process improvements.
Communicate effectively with stakeholders at all levels, including technicians, engineers, program leadership, and customer representatives.
Complete required training to support 24/7 worldwide IT operations and provide operational feedback to program management and PMO teams. Minimum Qualifications:
Minimum 2 years of relevant experience in a technical or engineering-related field.
CompTIA Security+ or equivalent IAT Level II certification required.
Experience in a technical support or operations environment, with knowledge of IT infrastructure, networking equipment, and end-user systems.
Familiarity with network monitoring tools and basic network operations, including switch management and port security concepts.
Strong written and verbal communication skills, with the ability to translate technical information for diverse audiences, including senior leadership and stakeholders.

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