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Av Support Engineer Jobs (NOW HIRING)

AVI-SPL

Onsite AV Support Engineer

Manhattan, NY · On-site

$39 - $49/hr

AMX Intro to Networking for AV Professionals * AMX Programmer I * Crestron Professional ... support of the account. Pay Type Min Base Max Base Hourly $39/hr $49/hr

CRH

VIP Executive IT/AV Support Engineer

Manhattan, NY · On-site

$115K - $150K/yr

VIP Executive IT/AV Support Engineer AMAT New York, New York, United States Job ID: 519686 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates ...

Shedd Aquarium

Tech & AV Support Technician

Chicago, IL

$24 - $26/hr

Minimum of a high school diploma and training in technology support or AV engineering, and/or equivalent experience providing technology and AV support Experience: * 2+ years of experience in the IT ...

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How much do av support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for av support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an AV Support Engineer, and why are they important?

To thrive as an AV Support Engineer, you need a solid understanding of audio-visual systems, networking, and troubleshooting, often supported by a relevant degree or technical certifications. Familiarity with AV control systems (such as Crestron or Extron), video conferencing platforms, and ticketing software is typically required. Strong customer service, problem-solving, and effective communication skills help you excel in fast-paced environments and address client needs efficiently. These skills ensure seamless technical support, minimize downtime, and enhance the overall user experience.

What are some common challenges an AV Support Engineer faces when supporting live events, and how are they typically addressed?

AV Support Engineers often encounter challenges such as last-minute equipment failures, unexpected technical glitches, and complex venue acoustics during live events. To address these issues, they perform thorough pre-event testing, maintain backup equipment, and collaborate closely with event coordinators and IT teams to ensure smooth communication. Quick troubleshooting skills and the ability to stay calm under pressure are essential, as is adaptability to rapidly changing event requirements or schedules.

What are AV Support Engineers?

AV Support Engineers are professionals who specialize in the setup, maintenance, and troubleshooting of audio-visual (AV) systems and equipment. They work with technologies such as projectors, sound systems, video conferencing tools, and digital displays to ensure seamless communication and presentations. Their role often involves installing hardware and software, providing technical support during live events or meetings, and resolving issues to minimize downtime. AV Support Engineers may work in corporate environments, educational institutions, or entertainment venues.

What is the difference between Av Support Engineer vs AV Technician?

AspectAv Support EngineerAV Technician
CertificationsCTS, AVIXA certifications, vendor-specific trainingBasic AV certifications, manufacturer training
Work EnvironmentCorporate, enterprise, or large-scale AV supportEvent setups, installation sites, and smaller venues
ResponsibilitiesSystem troubleshooting, support, and maintenance; technical consultingInstallation, setup, and operation of AV equipment

The main difference is that Av Support Engineers focus on supporting and maintaining complex AV systems in corporate or enterprise environments, often requiring specialized certifications. AV Technicians typically handle installation and operation of AV equipment in event or venue settings. Both roles require technical skills, but Av Support Engineers usually have a broader scope of system support and troubleshooting expertise.

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Av Support Engineer jobs near you
Infographic showing various Av Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Full Time, 98% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
AV Support Engineer, Empire State Building

AV Support Engineer, Empire State Building

Empire State Realty Trust

New York, NY

Full-time

Posted 17 days ago

Job description

COMPANY SUMMARY
 
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observation Deck, ranked the #1 Top Attraction in New York City for the fifth consecutive year in Tripadvisor's 2026 Travelers' Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2026, ESRT's portfolio is comprised of approximately 8.0 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
 
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. 

POSITION SUMMARY 
 
The AV Support Engineer will support audiovisual systems across The Empire State Building Observatory (ESBO), amenity lounges and conference rooms. The AV Support Engineer will provide prompt and accurate first line IT AV support, assisting with AV hardware and software-related questions, concerns, and tasks. Responsibilities include ensuring reliable performance for events and meetings, managing AV workflows, maintaining exhibits and delivering white-glove service. This afternoon/evening position will require a five-day work week on site and holiday coverage is mandatory with overtime and double-time pay available.
RESPONSIBILITIES
  • Operate, maintain, and troubleshoot AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, BrightSign)
  • Configure and manage Dante audio networking
  • Provide technical support for events and hybrid meetings (Teams/Zoom)
  • Support Observatory Exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems)
  • Deliver executive-level support for high-visibility events
  • Collaborate with IT/network teams on connectivity and cybersecurity
  • Manage tickets in Salesforce and AV projects in Monday.com
  • Assist with Windows 11 patching, imaging, and content updates
  • Document configurations, SOPs, and maintenance schedules
  • Explore emerging technologies (including AI) to improve workflows
  • Provide on-site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio
  • Support and maintain the ESBO hardware including turnstiles, kiosks, exhibits, and ticket booths
  • Perform daily AV system monitoring, verifying the integrity and availability of all hardware, server, and systems
  • Provide technical assistance to support a wide range of ESBO events (i.e.; movie night, lighting ceremonies)
  • When required, assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services
  • Assist in preventative maintenance schedules of kiosk, turnstiles, and ticket printers
  • Identify, troubleshoot, and resolve various technical problems and ensure service levels agreement (SLA) are upheld
  • When required, provide helpdesk support for ESBO, ESRT, and building staff, including the Property Management Office, Building Engineers, Maintenance Staff, Security Staff, and Front desk
  • Ensure cybersecurity practices are incorporated into all IT and AV related work
  • Provide timely responses to support requests via phone, email or in person
  • Follow departmental change management processes and protocols
  • Provide executive level support to ESBO and ESRT senior leadership
  • Provide support for key office automation software (i.e., Office 365, Team, SharePoint, Adobe)
  • Provide timely updates to end-users and management regarding the status of reported problems/projects
  • Review helpdesk tickets and escalate as necessary based on established guidelines and procedures
  • Deployment of software updates, upgrades, and hot fixes, including the imaging of new devices, as required
  • Assist with the planning and deployment of new and upgraded hardware and software products
  • Assist other branches of Information Technology with projects and tasks
  • Carry out other duties assigned or requested by management
  • Maintain operation, configuration, documentation of all IT related issues
  • Maintain PCI and SOX compliance for the Observatory
 
AV SKILLSET:
  • Control Systems: Crestron control systems (required); programming & DM NVX distribution (preferred)
  • Medialon show control systems (preferred); Barco Overture automation & scheduling (preferred)
  • Audio DSP & Control:Q-SYS design, configuration, and control (required); scripting & advanced integration (preferred); Biamp Tesira DSP configuration (required); certification (preferred)
  • Audio Systems & Mixing: XLR-based audio systems, signal flow, and troubleshooting (required); Audio board mixing for live, installed, and hybrid environments (preferred)
  • Microphones & RF Systems: Shure wireless microphone systems setup and coordination (required); Wireless Workbench monitoring and optimization (preferred)
  • Networking & AV-over-IP: Dante audio networking setup and troubleshooting (required); Level 3 certification (preferred); Basic IP networking for AV systems (required); VLANs, QoS, and managed switch configuration (preferred)
  • Lighting Systems (Theatrical & Architectural):Theatrical and architectural lighting systems integration (preferred); ETC lighting control platforms (Eos family) (preferred). DMX and sACN lighting networks configuration and troubleshooting (preferred)
  • Video Conferencing: Teams & Zoom support (required); room design standards (preferred)
  • Digital Signage: BrightSign player setup and content publishing (required); BrightSign Network (BSN) administration (preferred)
  • Show Control & Automation: Medialon-based multi-system show control integration (preferred); Barco Overture automation for synchronized AV, lighting, and media playback (preferred)
  • Exhibit & Experiential Support: Exhibit fabrication maintenance and support, including AV integration during build and install (required); Coordination with fabricators, designers, and installers for permanent and temporary exhibits (preferred)
WHAT SUCCESS LOOKS LIKE
  • Deliver reliable AV/IT support for Empire State Building Observatory and portfolio spaces
  • Provide exceptional customer service for events and meetings
  • Resolve issues promptly while maintaining cybersecurity standards
  • Ensure system uptime and compliance with patching protocols
 
  • KPIs:
  • System uptime > 99.5%
  • First response: P1 < 15 min; P2 < 1 hr, P3 < 3 hrs
  • MTTR < 3 hrs
 
  • 30/60/90-DAY PLAN:
  • 30 Days: Shadow ESBO Ops, audit systems, document configs
  • 60 Days: Implement preventative maintenance, assisted triage
  • 90 Days: Optimize workflows, complete patching, formalize event playbooks
REQUIRED SKILLS / ABILITIES
  • Strong understanding of AV and IT systems, PC hardware, OS, and networking
  • Strong technical aptitude and troubleshooting skills
  • Outstanding communication and customer service
  • Ability to manage stressful situations in a calm, courteous, and efficient manner
  • Ability to make quick, clear decisions with minimal supervision
  • Ability to meet deadlines and strong attention to detail
  • Excellent interpersonal, oral, and written communication skills
  • Detail-oriented with strong organizational skills
 
  • WORK SCHEDULE:
  • Flexible schedule, including ability to work nights, weekends, and holidays
EDUCATION & EXPERIENCE
  • Bachelor's degree in computer science, Engineering, or related field preferred
  • 2-5 years experience in IT/AV support, experience with exhibit support for museums or theme parks is highly preferred
  • Certifications a plus: A+, Network+, Security+, CTS, Dante, Crestron, Biamp, QSYS
 
PHYSICAL REQUIREMENTS
  • Prolonged periods of sitting at a desk and working on a computer
  • Ability to work at heights using ladders
  • Ability to move between offices
  • Must be able to lift up to 50 pounds at times
WHAT YOU CAN EXPECT
  • At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
  • Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
  • Dynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
  • Dependable - you take a strong sense of ownership and accountability over your work
  • Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
  • Curious - you consistently look for new ways to work smarter, not just harder
  • Ethical - you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
  • Positive - you possess a service-oriented attitude with excellent follow through
BENEFITS
  • Competitive base salary and bonus
  • Health/Dental/Vision insurance
  • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
  • Voluntary Enhanced LTD Program
  • Voluntary Hospital, Accident, and Cancer Programs
  • 401(k) with 100% match up to 5%
  • Paid parental leave
  • Pre-tax transit accounts
  • Employee Assistance Program for emotional, financial, and legal support
WELL-BEING
  • Generous paid time off
  • Employee engagement programs
  • Volunteer time off
  • Continuing education
  • Complimentary Empire State Building Observatory access
  • Complimentary gym membership and other wellness benefits
  • Employee Discount Programs
$90,000 - $110,000 a year
Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team ...

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