Technical Service Specialist I
Clive, IA · On-site
Resolves common workstation, account/access, Microsoft 365, and conferencing/AV issues, and ... installations and repairs. Ability to look and concentrate at a computer/monitor for extended ...
Technical Service Specialist I
Clive, IA · On-site
Resolves common workstation, account/access, Microsoft 365, and conferencing/AV issues, and ... installations and repairs. Ability to look and concentrate at a computer/monitor for extended ...
Field Service Technicians are responsible for installing, upgrading, and maintaining both primary ... Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment ...
Field Service Technicians are responsible for installing, upgrading, and maintaining both primary ... Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment ...
Field Service Technicians are responsible for installing, upgrading, and maintaining both primary ... Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment ...
Field Service Technicians are responsible for installing, upgrading, and maintaining both primary ... Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment ...
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Field Service Technician | Information Technology
Cedar Rapids, IA · On-site
$22.60 - $28/hr
Field Service Technicians are responsible for installing, upgrading, and maintaining both primary ... Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment ...
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Be Seen First
Field Service Technician | Information Technology
Cedar Rapids, IA · On-site
$22.60 - $28/hr
Field Service Technicians are responsible for installing, upgrading, and maintaining both primary ... Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment ...
Av Installer information
See Iowa salary details
$11.97 - $14.92
6% of jobs
$17.31 is the 25th percentile. Wages below this are outliers.
$14.92 - $17.88
23% of jobs
$17.88 - $20.83
19% of jobs
The median wage is $21.24 / hr.
$20.83 - $23.79
12% of jobs
$23.79 - $26.75
5% of jobs
$26.75 - $29.70
3% of jobs
$29.70 - $32.66
1% of jobs
$33.19 is the 75th percentile. Wages above this are outliers.
$32.66 - $35.61
31% of jobs
$35.61 - $38.57
0% of jobs
$38.57 - $41.52
0% of jobs
$41.52 - $44.48
0% of jobs
$11
$25
$44
How much do av installer jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for av installer in Iowa is $25.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $33.85 per hour, depending on experience, location, and employer.
What is the difference between Av Installer vs AV Technician?
| Aspect | AV Installer | AV Technician |
|---|---|---|
| Certifications | CTS, CEDIA certifications often preferred | CTS, CEDIA certifications often preferred |
| Work Environment | Installation sites, client homes, commercial spaces | Service calls, troubleshooting, maintenance |
| Job Focus | Installing audio-visual systems | Maintaining and repairing AV systems |
| Employer Usage | AV integrators, custom installation companies | AV service companies, electronics retailers |
While both AV Installers and AV Technicians work with audio-visual systems, AV Installers primarily focus on installing new systems in various environments, whereas AV Technicians handle troubleshooting, maintenance, and repairs of existing systems. The roles often overlap, but the Installer role emphasizes setup and configuration, while the Technician role emphasizes ongoing support and technical service.
What are the key skills and qualifications needed to thrive as an AV installer, and why are they important?
To thrive as an AV Installer, you need strong technical knowledge of audiovisual systems, cabling, and installation procedures, usually supported by a high school diploma or technical certification. Familiarity with tools such as cable testers, multimeters, and AV control systems (like Crestron or Extron), as well as industry certifications (e.g., CTS from AVIXA), is highly valued. Excellent problem-solving abilities, attention to detail, and effective communication with clients and team members are essential soft skills for this role. These skills ensure safe, accurate installations and high customer satisfaction in dynamic work environments.
What is an AV installer?
AV Installers, or Audio Visual Installers, are professionals who set up, configure, and maintain audio and video equipment in various settings such as offices, schools, conference rooms, and entertainment venues. Their responsibilities include installing projectors, speakers, displays, microphones, and control systems, as well as running cables and troubleshooting technical issues. AV Installers ensure that all equipment functions properly and meets the specific needs of the client or organization. They may also provide training to users on how to operate the installed systems.
What are some common challenges AV installers face when working on-site, and how can they be addressed?
AV Installers often encounter challenges such as adapting to unexpected site conditions, coordinating schedules with other contractors, and troubleshooting integration issues with different equipment brands. To address these challenges, it's important to maintain clear communication with project managers and other trades, thoroughly review site plans in advance, and stay up-to-date with the latest AV technologies. Flexibility and problem-solving skills are essential, as is the ability to work efficiently both independently and as part of a team to ensure installations are completed on time and to specification.
What does an AV installer do?
An AV installer works with audiovisual systems to install, set up, operate, troubleshoot, and repair equipment, like speakers, recording tools, and cameras. As an AV installer, your duties include setting up the equipment to work within a specific space, testing the equipment before a show or broadcast, and optimizing the quality of audio and visuals for the show or broadcast. Your responsibilities also include transporting equipment between different sets, performing basic maintenance and repairs on AV equipment, and installing some equipment to use permanently. AV installers keep detailed records of all installations, maintenance, and repairs to AV equipment and systems.
More about Av Installer jobs
What job categories do people searching Av Installer jobs in Iowa look for? The top searched job categories for Av Installer jobs in Iowa are:
Job description
Position Purpose:
Provides frontline technical support to users through multiple channels: phone, email, online chat (Teams), walk-ups, and the ticketing portal (NinjaOne). Resolves common workstation, account/access, Microsoft 365, and conferencing/AV issues, and performs onsite support as needed. Triages requests, documents resolution steps, escalates complex issues to senior team members, and contributes to a consistent, customer-focused support experience. Assists with security-related user reports, including phishing email analysis and response.
Essential Functions:
Customer Service Technical Support:
Serve as the primary point of contact for IT support, receiving and resolving incidents/requests via phone, email, chat/Teams, walk-ups, and the ticketing portal. Perform initial triage, prioritize based on impact/urgency, and provide timely updates to users. Troubleshoot and resolve common issues related to Windows workstations, printers/peripherals, and standard corporate applications. Document accurate troubleshooting steps and resolutions within NinjaOne to support knowledge sharing. Escalate unresolved or complex issues to senior team members with clear diagnostics and replication steps.
Hardware Support:
Provide onsite support for laptop/desktop break-fix, hardware swaps, docking stations, monitors, and other peripherals. Assist with endpoint onboarding/offboarding tasks including setup, configuration, shipping/receiving as applicable, and user orientation. Use NinjaOne RMM tools for remote troubleshooting, software deployment, and basic remediation activities. Support a predominantly Windows environment and provide limited support for macOS devices as needed.
Software Support:
Provide user support for Microsoft 365 applications and services including Outlook, Teams, and OneDrive. Support a variety of business-related software and services. Support account and authentication issues including password resets, MFA troubleshooting, account unlocks, and access requests in accordance with established policies and approvals. Assist users with connectivity-related troubleshooting (Wi-Fi/VPN) and coordinate escalation when network or platform changes are required.
Security Support:
Receive, evaluate, and respond to user-reported phishing or suspicious emails (KnowBe4 PhishER+). Take appropriate response actions, including quarantine/purge, in accordance with documented procedures. Promote secure computing practices and promptly escalate suspected security incidents.
Knowledge Documentation:
Create and maintain end-user and internal support documentation (knowledge base articles, quick guides, and standard procedures). Maintain accurate asset and service records associated with endpoint assignments and support activities. Assist with lifecycle tasks such as inventory checks, device replacements, and disposal coordination.
Perform other duties as assigned.
Requirements:
Education:
High school diploma/GED required; associate degree or college coursework in Information Technology preferred, or equivalent experience. Ongoing work toward or achievement of industry certifications is encouraged (e.g., CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals).
Experience:
1-2 years of related experience in a service desk, desktop support, or customer-facing technical support role.
Skills:
Strong customer service and communication skills with the ability to explain technical concepts in user-friendly terms. Working knowledge of Windows desktop support, common endpoint hardware/peripherals, and basic troubleshooting methodology. Working knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive) and common account/authentication issues (password/MFA). Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM preferred). Ability to follow security procedures and perform phishing email analysis/response actions. Ability to document work clearly and consistently. Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
Mental Demands:
Must have the ability to focus on tasks for extended periods of time. Must be flexible and can work with a variety of tasks and employees. Ability to plan, organize, be detail-oriented, and deadline-focused.
Physical Demands:
Continuous sitting for extended periods of time; some standing, walking, bending, reaching, and lifting associated with onsite support. Frequent use of hands and fingers to manipulate a computer, telephone, and other office equipment. Ability to lift and move computer equipment (monitors, docking stations, laptops/desktops) as needed for installations and repairs. Ability to look and concentrate at a computer/monitor for extended periods of time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Provides frontline technical support to users through multiple channels: phone, email, online chat (Teams), walk-ups, and the ticketing portal (NinjaOne). Resolves common workstation, account/access, Microsoft 365, and conferencing/AV issues, and performs onsite support as needed. Triages requests, documents resolution steps, escalates complex issues to senior team members, and contributes to a consistent, customer-focused support experience. Assists with security-related user reports, including phishing email analysis and response.
Essential Functions:
Customer Service Technical Support:
Serve as the primary point of contact for IT support, receiving and resolving incidents/requests via phone, email, chat/Teams, walk-ups, and the ticketing portal. Perform initial triage, prioritize based on impact/urgency, and provide timely updates to users. Troubleshoot and resolve common issues related to Windows workstations, printers/peripherals, and standard corporate applications. Document accurate troubleshooting steps and resolutions within NinjaOne to support knowledge sharing. Escalate unresolved or complex issues to senior team members with clear diagnostics and replication steps.
Hardware Support:
Provide onsite support for laptop/desktop break-fix, hardware swaps, docking stations, monitors, and other peripherals. Assist with endpoint onboarding/offboarding tasks including setup, configuration, shipping/receiving as applicable, and user orientation. Use NinjaOne RMM tools for remote troubleshooting, software deployment, and basic remediation activities. Support a predominantly Windows environment and provide limited support for macOS devices as needed.
Software Support:
Provide user support for Microsoft 365 applications and services including Outlook, Teams, and OneDrive. Support a variety of business-related software and services. Support account and authentication issues including password resets, MFA troubleshooting, account unlocks, and access requests in accordance with established policies and approvals. Assist users with connectivity-related troubleshooting (Wi-Fi/VPN) and coordinate escalation when network or platform changes are required.
Security Support:
Receive, evaluate, and respond to user-reported phishing or suspicious emails (KnowBe4 PhishER+). Take appropriate response actions, including quarantine/purge, in accordance with documented procedures. Promote secure computing practices and promptly escalate suspected security incidents.
Knowledge Documentation:
Create and maintain end-user and internal support documentation (knowledge base articles, quick guides, and standard procedures). Maintain accurate asset and service records associated with endpoint assignments and support activities. Assist with lifecycle tasks such as inventory checks, device replacements, and disposal coordination.
Perform other duties as assigned.
Requirements:
Education:
High school diploma/GED required; associate degree or college coursework in Information Technology preferred, or equivalent experience. Ongoing work toward or achievement of industry certifications is encouraged (e.g., CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals).
Experience:
1-2 years of related experience in a service desk, desktop support, or customer-facing technical support role.
Skills:
Strong customer service and communication skills with the ability to explain technical concepts in user-friendly terms. Working knowledge of Windows desktop support, common endpoint hardware/peripherals, and basic troubleshooting methodology. Working knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive) and common account/authentication issues (password/MFA). Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM preferred). Ability to follow security procedures and perform phishing email analysis/response actions. Ability to document work clearly and consistently. Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
Mental Demands:
Must have the ability to focus on tasks for extended periods of time. Must be flexible and can work with a variety of tasks and employees. Ability to plan, organize, be detail-oriented, and deadline-focused.
Physical Demands:
Continuous sitting for extended periods of time; some standing, walking, bending, reaching, and lifting associated with onsite support. Frequent use of hands and fingers to manipulate a computer, telephone, and other office equipment. Ability to lift and move computer equipment (monitors, docking stations, laptops/desktops) as needed for installations and repairs. Ability to look and concentrate at a computer/monitor for extended periods of time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About NCMIC
Sourced by ZipRecruiter
Industry
Insurance services
Company size
51 - 200 Employees
Headquarters location
Clive, IA, US
Year founded
1946