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Automotive Service Advisor Jobs in Layton, UT (NOW HIRING)

Point S Tire

Automotive Service Advisor

Clearfield, UT · On-site

$45K - $75K/yr

Our Service Advisors act as the primary point of contact between customers and the service ... Experience in or knowledge of the automotive industry, including an understanding of basic ...

AutoSavvy

Service Advisor

Woods Cross, UT · On-site

$22/hr

Automotive Service Advisor - Monday-Friday - $22+ AutoSavvy AutoSavvy is the nation's largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and over 100 ...

AutoSavvy

Service Advisor

Woods Cross, UT · On-site

$22/hr

Automotive Service Advisor - Monday-Friday - $22+ AutoSavvy AutoSavvy is the nation's largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and over 100 ...

Dave's Complete Auto

Service Advisor

Centerville, UT · On-site

Dave's Auto Center is a fast-growing, family-owned automotive and engine shop based in Utah. With ... Position Overview: We're looking for a motivated, organized, and customer-focused Service Advisor ...

Cutrubus Wasatch Front Kia

Service Advisor

Ogden, UT · On-site

Automotive Service Advisors work in repair shops and dealerships greeting customers, answering phones, scheduling, writing up repair orders, suggesting maintenance, providing estimates, collecting ...

Cutrubus Wasatch Front Kia

Service Advisor

Ogden, UT · On-site

Automotive Service Advisors work in repair shops and dealerships greeting customers, answering phones, scheduling, writing up repair orders, suggesting maintenance, providing estimates, collecting ...

Murdock Acura

Service Advisor

Salt Lake City, UT

Automotive knowledge or previous Service Advisor experience is preferred but not required. We are willing to train the right candidate with strong customer service skills. * Valid driver's license ...

Dave's Complete Auto

Service Advisor

Centerville, UT · On-site

$65K - $100K/yr

With over 35 years in business, we specialize in full-service automotive repair, diesel and gas ... The ideal candidate is an experienced advisor, excellent communicator, thrives in a fast-paced ...

Burt Brothers

Sales & Service Advisor

Bountiful, UT

$19 - $25/hr

Description Service Advisor We're a results-focused, performance-driven team that knows how to ... experience in automotive service sales, retail automotive, and strong customer service ...

Burt Brothers

Sales & Service Advisor

Bountiful, UT · On-site

$19 - $25/hr

Service Advisor We're a results-focused, performance-driven team that knows how to deliver. Every ... experience in automotive service sales, retail automotive, and strong customer service ...

Burt Brothers

Sales & Service Advisor

Bountiful, UT · On-site

Service Advisor We're a results-focused, performance-driven team that knows how to deliver. Every ... experience in automotive service sales, retail automotive, and strong customer service ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Layton, UT

Automotive Service Advisor information

See Layton, UT salary details

$10

$23

$41

How much do automotive service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for automotive service advisor in Layton, UT is $23.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.07 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What cities near Layton, UT are hiring for Automotive Service Advisor jobs?

Cities near Layton, UT with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Layton, UT as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $49,009 per year, or $23.6 per hour.

Automotive Service Advisor

Ogden, UT • On-site

Gills Point S Tire and Auto Service
See more jobs at Gills Point S Tire and Auto Serviceexternal

$15 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Build Relationships. Deliver Exceptional Service. Help Customers Keep Their Vehicles Safe.
Are you an automotive professional who enjoys working with people as much as you enjoy working with vehicles? Do you take pride in providing honest recommendations, delivering exceptional customer service, and helping customers make informed decisions about their vehicle maintenance and repair needs?
At Gills Point S, our success is built on exceptional customer experiences, trusted automotive expertise, and a commitment to doing what's right. We're looking for an Automotive Service Advisor who thrives in a fast-paced environment, enjoys building long-term customer relationships, and is passionate about helping both customers and technicians succeed.
As the primary connection between our customers and service team, you'll combine your automotive knowledge with outstanding communication and sales skills to deliver a service experience that keeps customers coming back.
What You'll Do
Customer Experience & Sales
  • Greet every customer with professionalism and create a welcoming service experience.
  • Listen carefully to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
  • Build trust by providing honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
  • Prepare accurate estimates and clearly explain recommended tires, maintenance, and repair services.
  • Confidently recommend additional services when they provide genuine value to the customer.
  • Answer questions and educate customers on tire care, preventative maintenance, and vehicle health.
  • Follow up with customers throughout the repair process to provide updates and ensure complete satisfaction.
  • Resolve customer concerns professionally while maintaining a positive customer experience.

Automotive Service Coordination
  • Create detailed repair orders and communicate customer concerns accurately to technicians.
  • Coordinate service appointments and manage workflow to maximize shop productivity.
  • Collaborate closely with technicians to ensure accurate diagnoses and timely repairs.
  • Order tires and maintain awareness of inventory availability to support customer needs.
  • Process invoices, explain completed work, and review final recommendations with customers.

Team Support
  • Develop a working knowledge of Service Technician I responsibilities and retail/commercial tire services.
  • Maintain accurate customer records and repair documentation.
  • Support a clean, organized, and efficient service department.
  • Contribute to a positive team environment focused on customer satisfaction and operational excellence.

Requirements
Qualifications
  • High School Diploma or GED required.
  • Previous customer service experience in an automotive, tire, or related service environment preferred.
  • Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
  • Technical or vocational automotive training is a plus.
  • Outstanding communication and relationship-building skills.
  • Proven ability to build customer trust and confidently recommend products and services.
  • Strong organizational and multitasking skills.
  • Experience using POS and shop management software preferred.
  • Valid driver's license with an acceptable driving record.
  • Willingness to pursue TIA Certification with company support.

Physical Requirements: This position requires frequent standing, walking, bending, kneeling, lifting up to 75 pounds, and safely operating shop equipment while working in a fast-paced environment. Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies. Why Join Gills Point S?
  • Competitive Pay
  • Stable Full-Time Hours
  • Paid Time Off
  • Ongoing Training and Career Advancement
  • Medical, Dental & Vision Insurance
  • Short-Term & Long-Term Disability
  • Life & Accident Insurance
  • 401(k) with Company Match
  • Family-Oriented Culture
  • Opportunities to Grow Your Automotive Career

At Gills Point S, our Service Advisors are more than service writers-they are trusted automotive consultants who build customer relationships, support our technicians, and help drive the success of the business. If you're passionate about customer service, automotive sales, and making a difference for every customer who walks through our doors, we'd love to hear from you. Apply today and become part of the Gills Point S team!
Salary Description
$15-$21 DOE

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