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Automotive Service Advisor Writer Jobs (NOW HIRING)

DARCARS

Automotive Service Advisor / Writer

Lanham, MD · On-site

DARCARS of Lanham is now seeking Automotive Service Advisor / Writer As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products ...

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Automotive Service Advisor Writer information

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$12

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How much do automotive service advisor writer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for automotive service advisor writer in the United States is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Automotive Service Advisor Writer vs Automotive Service Technician?

AspectAutomotive Service Advisor WriterAutomotive Service Technician
CredentialsCustomer service skills, basic automotive knowledge, often certifications like ASE Service AdvisorASE certifications, technical training, high school diploma or equivalent
Work EnvironmentFront desk, customer interaction, office and service bayService bay, repair shop, hands-on mechanical work
Industry UsageCustomer communication, service sales, schedulingDiagnosing, repairing, and maintaining vehicles

While both roles are essential in automotive service centers, the Automotive Service Advisor Writer focuses on customer communication, service sales, and administrative tasks. In contrast, the Automotive Service Technician performs the technical repairs and diagnostics. Understanding these differences helps customers and employers identify the right skills and expectations for each position.

What is an Automotive Service Advisor Writer?

An Automotive Service Advisor Writer is a professional who acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They are responsible for understanding customers' vehicle issues, relaying that information to mechanics, providing cost estimates, and keeping customers updated on the status of repairs. Their role ensures clear communication, accurate documentation of service needs, and overall customer satisfaction throughout the repair process.

How does an Automotive Service Advisor Writer typically collaborate with technicians and customers throughout a repair job?

An Automotive Service Advisor Writer acts as a liaison between customers and the service technicians. They start by listening to the customer’s concerns, accurately documenting the issues, and then communicating these details to the technicians. Throughout the repair process, they provide updates to the customer and clarify any additional service recommendations from the technicians. This role requires strong communication and organizational skills to ensure smooth workflow and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Writer, and why are they important?

To thrive as an Automotive Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is important for managing workflow and documentation. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These abilities are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient shop operations.
What cities are hiring for Automotive Service Advisor Writer jobs? Cities with the most Automotive Service Advisor Writer job openings:
What states have the most Automotive Service Advisor Writer jobs? States with the most job openings for Automotive Service Advisor Writer jobs include:
Automotive Service Advisor Writer jobs near you
Infographic showing various Automotive Service Advisor Writer job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $50,214 per year, or $24.1 per hour.

Automotive Service Advisor

Ross Downing CDJR, LLC

Hammond, LA • On-site

$63K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Time to take your weekends back!
Our Service Department is open Monday - Friday 7:30 a.m. - 6:00 p.m.
At Ross Downing CDJR of Hammond, La we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Ross Downing is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Experienced Automotive Service Advisor / Writer to join our team in Hammond La.
Dealership Service Hours Monday - Friday 7:30 a.m. - 6:00 pm (Meaning your hours are 7:15 to 6:15 to get your day started and closed...)
Our ideal candidate should have a minimum 2 years of experience as an Automotive Service Advisor / Writer or 3 years of Automotive Dealership Experience (CDJR preferred)
Automotive Service Advisor / Writer Qualifications:
  • 2+ years of experience as an Automotive Service Advisor / Writer

  • Exceptional people and sales skills

  • Must be able to work with multiple customers and "drive" their assigned tech team

  • Professional appearance

  • Strong phone skills

  • Must maintain high CSI - Provide Exceptional Customer Service

  • Strong computer skills

  • Positive attitude with strong work ethic

  • Ability to accurately estimate mechanical repairs based on advisement of technicians

  • Must have a valid Louisiana driver's license with clean driving record and be able to pass a background check and pre-employment drug screening.

Automotive Service Advisor / Writer Responsibilities:
  • Engage with customers both in person and over the phone to determine their service needs and provide recommendations for services

  • Document customer requests or needs based on details provided

  • Communicate with Service BDC, Technicians and customer.

  • Assist customers with planning around maintenance required for their vehicle as needed

  • Provide follow-ups to customers to provide status updates on their vehicle's service

  • Enter customer data into software to create client profiles

  • Order and intake parts based on service department needs

  • Occasionally pick up customer vehicles and assist in dropping customers off

  • Occasionally Accept payments from customers and process / document receipt

  • Provide an exceptional start-to-finish customer service experience

  • Stay up-to-date on products and services, including warranty information and best practices for customer experience

Automotive Service Advisor / Writer Benefits:
  • Work for a progressive, high performing dealership!

  • Locally owned and operated family dealer group, great culture & work environment!

  • Work on a growing team of performance driven individuals

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee discount

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

  • Outstanding earning potential

  • Multiple opportunities for advancement!

This is a commission based position, but earning an exceptional living is never a problem here if you are a coachable, hard-working individual. An outgoing personality and a positive, can-do attitude can propel you to a rewarding, yet challenging career with us!
Commission based with performance and CSI bonuses.
Job Type: Full-time Monday - Friday 7:30 a.m - 6:00 p.m.
Pay: $63,790.12 - $110,000.00 per year (commission based)

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