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Automotive Service Advisor Writer information

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$12

$24

$40

How much do automotive service advisor writer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for automotive service advisor writer in the United States is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Automotive Service Advisor Writer vs Automotive Service Technician?

AspectAutomotive Service Advisor WriterAutomotive Service Technician
CredentialsCustomer service skills, basic automotive knowledge, often certifications like ASE Service AdvisorASE certifications, technical training, high school diploma or equivalent
Work EnvironmentFront desk, customer interaction, office and service bayService bay, repair shop, hands-on mechanical work
Industry UsageCustomer communication, service sales, schedulingDiagnosing, repairing, and maintaining vehicles

While both roles are essential in automotive service centers, the Automotive Service Advisor Writer focuses on customer communication, service sales, and administrative tasks. In contrast, the Automotive Service Technician performs the technical repairs and diagnostics. Understanding these differences helps customers and employers identify the right skills and expectations for each position.

What is an Automotive Service Advisor Writer?

An Automotive Service Advisor Writer is a professional who acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They are responsible for understanding customers' vehicle issues, relaying that information to mechanics, providing cost estimates, and keeping customers updated on the status of repairs. Their role ensures clear communication, accurate documentation of service needs, and overall customer satisfaction throughout the repair process.

How does an Automotive Service Advisor Writer typically collaborate with technicians and customers throughout a repair job?

An Automotive Service Advisor Writer acts as a liaison between customers and the service technicians. They start by listening to the customer’s concerns, accurately documenting the issues, and then communicating these details to the technicians. Throughout the repair process, they provide updates to the customer and clarify any additional service recommendations from the technicians. This role requires strong communication and organizational skills to ensure smooth workflow and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Writer, and why are they important?

To thrive as an Automotive Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is important for managing workflow and documentation. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These abilities are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient shop operations.
What cities are hiring for Automotive Service Advisor Writer jobs? Cities with the most Automotive Service Advisor Writer job openings:
What states have the most Automotive Service Advisor Writer jobs? States with the most job openings for Automotive Service Advisor Writer jobs include:
Automotive Service Advisor Writer jobs near you
Infographic showing various Automotive Service Advisor Writer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 16% Full Time, 72% Part Time, and 11% Contract. Highlights an 61% Physical, 2% Hybrid, and 37% Remote job distribution, with an average salary of $50,214 per year, or $24.1 per hour.
Automotive Service Advisor-Writer

Automotive Service Advisor-Writer

Jiffy Lube

Waukegan, IL

$15/hr

Full-time

Medical, Dental, Vision

Posted 24 days ago

Be an early applicant

Job description

Jiffy Lube is Hiring an Automotive Service Advisor / Writer

Are you highly skilled in customer service and passionate about automotive maintenance? Do you thrive in a fast-paced and team-oriented environment? If so, we have an immediate opportunity for you to join our dynamic team at Jiffy Lube! As an Automotive Service Advisor / Writer, you will play a crucial role in creating a positive guest experience and ensuring the highest level of customer satisfaction.

Jiffy Lube is a leading provider of automotive preventive maintenance with over 2,000 franchisee-owned service centers across the country. Our technicians are not only highly trained in preventive maintenance but also in providing exceptional customer service. We strive every day to help our customers Leave Worry Behind® by offering a range of services from oil changes and tire rotations to everything in between.

What does a day in the life of an Automotive Service Advisor / Writer look like?

  • Providing Jiffy Lube guests with exceptional and world-class customer service
  • Understanding the full range of Jiffy Lube products and services
  • Accurately capturing guests' product needs and providing updates throughout the process
  • Offering our guests options tailored specifically to their automotive needs
  • Giving impartial advice to ensure guests are aware of manufacturer's time and mileage recommendations
  • Performing Jiffy Lube's Signature Service oil change (as required), replacing fluids, filters, wiper blades, and other preventative maintenance services

What qualifications do you need?

  • Previous experience working for a dealership, automotive shop, tire center, or quick lube (minimum of 1 year)
  • Exceptional customer service skills

Why join Jiffy Lube?

  • Comprehensive training from Jiffy Lube University, our award-winning training program
  • Potential for advancement opportunities and training in other positions (Supervisor-Key Holder and Assistant Manager)
  • Full-time perks including medical, dental, and vision insurance, uniforms, company discounts, great team environment, and more

Physical Qualifications:

  • Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools, and basic shop equipment
  • Must be able to lift and move work-related items up to 50 pounds
  • Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Business Model & Culture:

  • Fast-paced and team-oriented environment
  • World-class JLU training to meet all challenges
  • Customer-driven, building strong relationships
  • Value teammates and recognize their contributions
  • Inclusive and equal access to opportunity

Location: 1812

If you are a motivated and talented individual with a passion for customer service and automotive maintenance, apply now to join our Jiffy Lube team!

Jiffy Lube® is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.
Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it’s in-store, online or by accessing your vehicle manufacturer’s recommendations. It’s just another way Jiffy Lube strives each and every day to help you Leave Worry Behind® .