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Automotive Service Advisor Writer Jobs (NOW HIRING)

DARCARS

Automotive Service Advisor / Writer

Lanham, MD · On-site

DARCARS of Lanham is now seeking Automotive Service Advisor / Writer As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products ...

Jiffy Lube

Automotive Service Advisor-Writer

Rosedale, MD · On-site

$16 - $25/hr

Automotive Service Advisor-Writer Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face ...

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Automotive Service Advisor Writer information

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How much do automotive service advisor writer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for automotive service advisor writer in the United States is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Automotive Service Advisor Writer vs Automotive Service Technician?

AspectAutomotive Service Advisor WriterAutomotive Service Technician
CredentialsCustomer service skills, basic automotive knowledge, often certifications like ASE Service AdvisorASE certifications, technical training, high school diploma or equivalent
Work EnvironmentFront desk, customer interaction, office and service bayService bay, repair shop, hands-on mechanical work
Industry UsageCustomer communication, service sales, schedulingDiagnosing, repairing, and maintaining vehicles

While both roles are essential in automotive service centers, the Automotive Service Advisor Writer focuses on customer communication, service sales, and administrative tasks. In contrast, the Automotive Service Technician performs the technical repairs and diagnostics. Understanding these differences helps customers and employers identify the right skills and expectations for each position.

What is an Automotive Service Advisor Writer?

An Automotive Service Advisor Writer is a professional who acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They are responsible for understanding customers' vehicle issues, relaying that information to mechanics, providing cost estimates, and keeping customers updated on the status of repairs. Their role ensures clear communication, accurate documentation of service needs, and overall customer satisfaction throughout the repair process.

How does an Automotive Service Advisor Writer typically collaborate with technicians and customers throughout a repair job?

An Automotive Service Advisor Writer acts as a liaison between customers and the service technicians. They start by listening to the customer’s concerns, accurately documenting the issues, and then communicating these details to the technicians. Throughout the repair process, they provide updates to the customer and clarify any additional service recommendations from the technicians. This role requires strong communication and organizational skills to ensure smooth workflow and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Writer, and why are they important?

To thrive as an Automotive Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is important for managing workflow and documentation. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These abilities are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient shop operations.
What cities are hiring for Automotive Service Advisor Writer jobs? Cities with the most Automotive Service Advisor Writer job openings:
What states have the most Automotive Service Advisor Writer jobs? States with the most job openings for Automotive Service Advisor Writer jobs include:
Automotive Service Advisor Writer jobs near you
Infographic showing various Automotive Service Advisor Writer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 16% Full Time, 72% Part Time, and 11% Contract. Highlights an 61% Physical, 2% Hybrid, and 37% Remote job distribution, with an average salary of $50,214 per year, or $24.1 per hour.

Automotive Service Advisor / Writer

DARCARS

Baltimore, MD • On-site

Full-time

Retirement, PTO

Posted 28 days ago

Job description

DARCARS of Baltimore is now seeking Automotive Service Advisor / Writer
As the Automotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.
In this role you'll:
  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customers with a complete and accurate estimate of repair orders
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
  • Follow the manufacturer's warranty guidelines and procedures
  • Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • Previous automotive Service Advisor experience highly preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background)

Benefits
  • Competitive pay and opportunities for bonus
  • Comprehensive Benefits Plan including 401k
  • PTO and Paid Holidays
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
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