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Automotive Service Advisor Writer Jobs (NOW HIRING)

DARCARS

Automotive Service Advisor / Writer

Lanham, MD · On-site

DARCARS of Lanham is now seeking Automotive Service Advisor / Writer As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products ...

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Automotive Service Advisor Writer information

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$12

$24

$40

How much do automotive service advisor writer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for automotive service advisor writer in the United States is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Automotive Service Advisor Writer vs Automotive Service Technician?

AspectAutomotive Service Advisor WriterAutomotive Service Technician
CredentialsCustomer service skills, basic automotive knowledge, often certifications like ASE Service AdvisorASE certifications, technical training, high school diploma or equivalent
Work EnvironmentFront desk, customer interaction, office and service bayService bay, repair shop, hands-on mechanical work
Industry UsageCustomer communication, service sales, schedulingDiagnosing, repairing, and maintaining vehicles

While both roles are essential in automotive service centers, the Automotive Service Advisor Writer focuses on customer communication, service sales, and administrative tasks. In contrast, the Automotive Service Technician performs the technical repairs and diagnostics. Understanding these differences helps customers and employers identify the right skills and expectations for each position.

What is an Automotive Service Advisor Writer?

An Automotive Service Advisor Writer is a professional who acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They are responsible for understanding customers' vehicle issues, relaying that information to mechanics, providing cost estimates, and keeping customers updated on the status of repairs. Their role ensures clear communication, accurate documentation of service needs, and overall customer satisfaction throughout the repair process.

How does an Automotive Service Advisor Writer typically collaborate with technicians and customers throughout a repair job?

An Automotive Service Advisor Writer acts as a liaison between customers and the service technicians. They start by listening to the customer’s concerns, accurately documenting the issues, and then communicating these details to the technicians. Throughout the repair process, they provide updates to the customer and clarify any additional service recommendations from the technicians. This role requires strong communication and organizational skills to ensure smooth workflow and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Writer, and why are they important?

To thrive as an Automotive Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is important for managing workflow and documentation. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These abilities are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient shop operations.
What cities are hiring for Automotive Service Advisor Writer jobs? Cities with the most Automotive Service Advisor Writer job openings:
What states have the most Automotive Service Advisor Writer jobs? States with the most job openings for Automotive Service Advisor Writer jobs include:
Automotive Service Advisor Writer jobs near you
Infographic showing various Automotive Service Advisor Writer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $50,214 per year, or $24.1 per hour.
Automotive Service Advisor / Writer

Automotive Service Advisor / Writer

Abbott's Auto Care & Tire

Lexington, SC

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Overview:

As an Automotive Service Advisor / Writer, you’ll be the bridge between our customers and the service team—playing a key role in delivering an exceptionalcustomer experience while driving sales and service growth. You’ll be responsible for building trust with customers, identifying their vehicle needs, and confidently recommending services that keep them safe on the road.

At Big G Tire amp; Auto, we believe in rewarding performance, initiative, and results. We’re looking for a motivated, sales-driven professional who thrives in a fast-paced environment and is passionate about delivering both top-tier service and strong sales performance.

What You’ll Be Doing:
  • Greet customers promptly and professionally, creating a welcoming and trustworthy experience
  • Listen to customer concerns and accurately document vehicle issues and service requests
  • Perform walkarounds and vehicle inspections to identify additional service opportunities
  • Present service recommendations clearly and confidently, with a strong focus on value and safety
  • Build estimates, sell recommended services, and close sales effectively
  • Communicate repair timelines, updates, and results with customers throughout the service process
  • Coordinate with technicians to ensure accurate diagnosis and timely completion of work
  • Follow up with customers to ensure satisfaction and encourage repeat business
  • Meet and exceed individual and team sales goals and performance metrics
  • Maintain accurate records, invoices, and documentation in shop management systems
  • Support shop operations and assist with additional duties as needed
What You'll Bring with You:
  • 2+ years of experience as a Service Advisor, Writer, or in a customer-facing automotive sales role
  • Proven ability to sell services and meet or exceed sales targets
  • Strong understanding of automotive services, maintenance, and repairs
  • Excellent communication, customer service, and relationship-building skills
  • Experience with POS systems, digital inspections, and shop management software preferred
  • Ability to multi-task and stay organized in a fast-paced environment
  • Valid driver’s license required
  • Ability to stand for extended periods and work in a dynamic shop environment
  • Must be authorized to work in the United States
What You’ll Get in Return:

You’ll be on the fast track to the future you’ve dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go.

  • A fast-paced, team-oriented, family-style work environment
  • Competitive base pay + commission/bonus opportunities (high earning potential)
  • Full suite of benefits including health, dental, vision, and life insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Ongoing training and clear career advancement opportunities

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Vision insurance

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