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Automotive Service Advisor Manager Jobs in Nevada

Meineke

Service Advisor

Pahrump, NV · On-site

Training & development Job Summary We are looking for a Service Advisor to join our team. The ideal ... Manage a team of automotive service professionals to ensure a high level of employee morale and ...

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Nevada?

The most popular types of Automotive Service Advisor jobs in Nevada are:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Findlay Mazda Henderson

Henderson, NV

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Job description

Job Summary
The Automotive Service Advisor at Findlay Mazda Henderson is a full-time, commission-only customer service role that is vital to the success of the dealership. As the first point of contact with prospective customers, the Service Advisor presents the image and reputation of Findlay Mazda with professionalism and a strong commitment to customer satisfaction.
Compensation & Benefits
This is a commission only position, with on-target earnings expected to be up to $50,000 per year in addition to a complete benefits package. This includes medical, dental, vision, disability, and life insurance, as well as vacation time.
Responsibilities
• Greet customers promptly with a friendly and professional attitude
• Listen actively and respond to customer questions and inquiries
• Provide thorough descriptions of service opportunities and answer related questions
• Assess needs for both scheduled and unscheduled maintenance
• Write a detailed estimate of service repair cost and time
• Schedule appointments and prepare service orders
• Maintain accurate records of all transactions
• Review billing statements for accuracy
• Ensure that work is complete and customer is completely satisfied
Requirements
• High school diploma or equivalent
• Prior automotive service advisor experience, preferred
• Possess strong organizational and time management skills
• Outstanding customer service and communication skills
• Exceptional problem solving and multi-tasking abilities
• Proficient with computers and various software programs
EEOC Statement
Findlay Mazda Henderson is an Equal Opportunity Employer that is committed to open and fair hiring practices that support diversity and respect for all applicants and employees. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identification, age, national origin, disability or veteran status.

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