Position Summary
The AI and Automation Senior Section Manager is responsible for leading the credit union's Artificial Intelligence (AI) and Automation function, driving innovation through evaluation, piloting, development and implementation. As the key resource for AI and Automation, you will operate to support solutions that improve employee productivity, operational efficiency, business processes, and member experiences. This role serves as an internal consultant to business units, identifying opportunities to leverage emerging technologies and delivering solutions that create measurable business value.
As the Senior Section Manager, you'll lead and develop a small, focused team of AI & Automation Engineers and Specialists while actively participating in the design, development, implementation, and support of AI-powered solutions, intelligent agents, robotic process automation (RPA), and low-code/no-code applications. The Senior Section Manager researches and evaluates emerging technologies, develops proof-of-concepts, and executes the AI and Automation roadmap. This will be completed through the implementation and management of enterprise AI and automation platforms, the Citizen Developer Program, and related governance practices, to ensure solutions are secure, scalable, and aligned with organizational objectives.
Please note: This position is primarily located at our HSFCU Headquarters in Downtown Honolulu.
Base Annual Salary Range: $108,900 - $142,905 per year
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.
Essential Duties:
Strategy and Team Management
• Works with the Enterprise Platforms Department Manager to execute the AI and Automation roadmap in support of departmental and organizational objectives.
• Leads the AI & Automation Section, fostering a culture of innovation, continuous improvement, experimentation, and responsible use of emerging technologies.
• Oversees recruitment, retention, coaching, performance management, and professional development of AI & Automation Engineers and Specialists.
• Collaborates with department leadership to evaluate, prioritize, and resource AI and automation initiatives based on business value, complexity, risk, and organizational readiness.
• Establishes technical standards, development practices, and solution delivery methodologies while building organizational capabilities through mentorship and continuous learning.
Innovation & Emerging Technology
• Research, evaluates, and pilots emerging technologies to identify opportunities that improve operational efficiency, employee productivity, and member experiences.
• Assesses the business value, technical feasibility, risks, and organizational readiness of emerging technology solutions.
• Develops recommendations for technology adoption, expansion, or retirement based on business needs and strategic objectives.
• Partners with stakeholders to identify opportunities for emerging technology solutions.
AI & Automation Solution Development
• Leads and actively participates in the design, development, implementation, and support of enterprise technology solutions, including intelligent agents, process automation, and low-code/no-code applications.
• Provides technical leadership on solution architecture, integrations, platform capabilities, and development best practices.
• Oversees the lifecycle of technology solutions, ensuring quality, scalability, maintainability, and supportability.
Business Consulting & Process Transformation
• Serves as an internal consultant to business units, facilitating discovery sessions, process assessments, and stakeholder engagement activities.
• Analyzes business processes and workflows to identify opportunities for simplification, standardization, productivity improvement, and automation.
• Assists stakeholders in evaluating solution options, expected benefits, implementation considerations, and associated risks.
• Supports organizational adoption of new technologies through education, consultation, and implementation guidance.
Project Delivery and Execution
• Leads the planning, coordination, and delivery of AI, automation, and low-code initiatives in support of departmental and organizational objectives.
• Collaborates with stakeholders, technology teams, vendors, and project resources to define scope, priorities, timelines, and success criteria.
• Manages project activities, dependencies, risks, and resource allocation to support successful solution delivery.
• Provides project status updates, risks, issues, and recommendations to department leadership and stakeholders.
• Ensures projects are delivered in accordance with established governance, change management, security, and compliance requirements.
AI Governance & Risk Management
• Ensures solutions are developed and implemented in compliance with established governance, security, privacy, and regulatory requirements.
• Works with Information Security, Risk Management, Compliance, and Data Governance teams to identify and mitigate technology risks.
• Ensures appropriate documentation, testing, approval, and change management practices are followed.
• Recommends improvements to governance processes and controls related to emerging technology solutions.
Vendor Management
• Serves as the product owner for enterprise AI and automation platforms, ensuring capabilities align with business needs and organizational objectives.
• Manages platform roadmaps, evaluates new features and capabilities, and recommends enhancements that improve business value and user adoption.
• Maintains relationships with AI and automation vendors, participating in roadmap discussions, capability reviews, and implementation planning.
• Promotes platform adoption and expansion through effective governance, education, and use case development.
• Monitors platform utilization and adoption, recommending improvements to maximize business value and return on investment.
Minimum Qualifications/Experience
Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.