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Auto Service Manager Parts Manager Jobs in Nevada

Bridgestone

Service Manager

Reno, NV · On-site

$21.63 - $32.45/hr

With locations across North America and more than $4.5 billion in tire and auto service sales ... the purchase of parts, materials and equipment. Pay Range: $21.63 - $32.45 ___ Bridgestone is ...

Bridgestone Americas, Inc

Service Manager

Reno, NV · On-site

$21.63 - $32.45/hr

With locations across North America and more than $4.5 billion in tire and auto service sales ... the purchase of parts, materials and equipment. Pay Range: $21.63 - $32.45 ___ Bridgestone is ...

TEC Equipment, Inc.

Parts Clerk

Sparks, NV

$19.46 - $24.32/hr

Our full-service line-up also features quality parts, state-of-the-art service, collision centers ... Manage all RGM logs and applicable paperwork. * Enter and track parts orders in ERP/ADP/CDK systems ...

TEC Equipment, Inc.

Parts Clerk

Sparks, NV · On-site

$19.46 - $24.32/hr

Our full-service line-up also features quality parts, state-of-the-art service, collision centers ... Manage all RGM logs and applicable paperwork. * Enter and track parts orders in ERP/ADP/CDK systems ...

TEC Equipment, Inc.

Parts Clerk

Sparks, NV

$19.46 - $24.32/hr

Our full-service line-up also features quality parts, state-of-the-art service, collision centers ... Manage all RGM logs and applicable paperwork. * Enter and track parts orders in ERP/ADP/CDK systems ...

empire

Service Manager

Reno, NV

Strong knowledge of Service, Parts, Sales, and Marketing. * Ability to manage people and resources effectively. * Strong customer service skills. * Strong financial and analytical skills.

Southern Land Company

Service Manager

Las Vegas, NV · On-site

$90 - $100K/hr

... Service Manager to join our dynamic team in Las Vegas, NV. Bria & Capella is offering an exciting ... Support cost-cutting and expense control programs by fixing rather than replacing parts, when ...

empire

Service Manager

Reno, NV · On-site

Strong knowledge of Service, Parts, Sales, and Marketing. * Ability to manage people and resources effectively. * Strong customer service skills. * Strong financial and analytical skills.

Empire CAT

Service Manager

Reno, NV · On-site

$76K - $103K/yr

Strong knowledge of Service, Parts, Sales, and Marketing. * Ability to manage people and resources effectively. * Strong customer service skills. * Strong financial and analytical skills.

JF Group

Service Manager

Las Vegas, NV · On-site

Ensure high level of parts management accuracy, such as service vehicle inventory accuracy and service parts logistics (parts requests and reverse logistics of returned parts). * Participate in ...

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Auto Service Manager Parts Manager jobs near you

PM DISPATCHER (47084)

North Las Vegas, NV • On-site

ARNOLD MACHINERY COMPANY
Machinery Manufacturing • 201 - 500 employees

9.1

Company rating: 9.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

11th of 176 rated vehicle equipment hire

People enjoy working here

Good employer

Paid breaks

Learn more about ARNOLD MACHINERY COMPANYexternal

$17.25 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Service Writer / PM Dispatcher - Material Handling
$2,000 Signing Bonus
Position Overview
No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold Machinery, we have assembled one of the most comprehensive machinery support teams in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace.
The Service Writer / PM Dispatcher plays a key role in delivering exceptional customer service by coordinating preventive maintenance and repair activities, communicating with customers and technicians, monitoring work in progress, and helping ensure service jobs are completed accurately, efficiently, and on schedule.
This position serves as a primary liaison between customers, technicians, the Service Manager, Parts Department, and other dealership personnel.
Essential Job Functions
  • Act as a liaison between customers, technicians, the Service Department, Parts Department, and dealership management.
  • Schedule, coordinate, and dispatch technicians for preventive maintenance (PM), inspections, repairs, and other service work.
  • Monitor PM schedules and proactively contact customers to coordinate upcoming preventive maintenance services.
  • Prioritize and dispatch service calls based on customer needs, technician availability, location, job requirements, and established service priorities.
  • Promote and ensure customer satisfaction by assisting with the enhancement of labor and parts sales.
  • Greet walk-in customers and professionally handle customer calls, service requests, and inquiries.
  • Write up, monitor, review, and assist with the closing of service jobs.
  • Accurately determine if a machine warranty applies. Advise customers of warranty status before performing any service. If warranty status cannot be determined due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as a warranty.
  • Review the daily work schedule with the Service Manager to establish and update WIP priorities, PM schedules, segments, parts deliveries, technician assignments, and completion deadlines.
  • Monitor technician schedules and work in progress to help ensure PMs and repairs are completed within quoted or estimated labor hours.
  • Coordinate with technicians to ensure they have the appropriate information, parts, customer authorization, and job documentation before beginning work.
  • On jobs where written authorization is not obtained before dispatching a mechanic, follow up with the Service Manager to ensure the mechanic obtains the signature of the customer's representative before beginning the job.
  • Communicate schedule changes, delays, additional repairs, and completion updates to customers in a timely and professional manner.
  • Follow up on recommended repairs and PM findings to assist with additional labor and parts sales.
  • Process technician time cards and maintain accurate service reports and job documentation.
  • Track open service orders, PM completion, parts availability, technician progress, and customer commitments.
  • Coordinate with the Parts Department regarding parts availability, ordering, deliveries, backorders, and restocking.
  • Assist the Parts Manager with ordering parts, maintaining inventory control, and restocking as required.
  • Fill in at the parts counter with customer orders when necessary to maintain a professional and timely response to parts inquiries.
  • Assist the Sales Department with paperwork, including financial documents, machine orders, and related administrative duties.
  • Maintain accurate records of customer equipment, service history, PM schedules, and service requirements.
Non-Essential Job Functions
  • Assist the Service Manager with the administration and organization of the Service Department.
  • Ensure service personnel adhere to safety, housekeeping, and other company policies and procedures with the assistance of the Service Manager.
  • Compare final invoices with service proposals and verify that completed work meets customer expectations.
  • Keep the Service Manager currently informed on all matters of managerial importance, including scheduling concerns, customer issues, technician availability, PM backlogs, and significant WIP delays.
  • Assist the Parts Manager with the administration of the Parts Department.
  • Assist with customer follow-up and service-related administrative projects as needed.
  • Perform other duties as assigned to meet the ongoing needs of the organization.
Other Skills/Abilities Desired
  • Ambitious and proactive attitude with a strong work ethic.
  • Excellent customer service and communication skills.
  • Strong organizational and time-management abilities.
  • Ability to coordinate multiple technicians, customers, service calls, and deadlines simultaneously.
  • Detail-oriented with the ability to solve problems with little direct supervision.
  • Ability to prioritize work and make sound decisions in a fast-paced service environment.
  • Ability to communicate effectively with technicians, customers, managers, and other dealership personnel.
  • Proficiency with Microsoft Excel and Word.
  • Good mathematical proficiency.
  • Experience with the "Reflection" program helpful.
  • Previous experience in equipment service, dispatching, preventive maintenance, fleet maintenance, parts, or service writing is preferred.
Physical Demands and Working Conditions
  • Ability to sit for extended periods.
  • Reach to answer phones and operate office equipment.
  • Read paperwork, files, service records, and computer information.
  • Communicate effectively by telephone, radio, and in person.
  • Bend body to file and retrieve paperwork.
  • Walk and move about on foot, often through uneven terrain.
  • Hear well enough to receive communication by radio, telephone, and in person.
  • Bend body downward and forward by bending at the knees or waist.
  • Remain in a standing position when required to perform various job functions.
  • Work effectively in an environment where priorities and schedules may change throughout the day.
Education
  • High School Diploma or equivalent.
  • Related experience may be considered as a substitution for education requirements.
Benefits Offered
  • Paid Sick Leave
  • Paid Vacation
  • Paid Holidays
  • Company currently pays 100% of the medical premium for associates and family
  • Dental and Vision plans
  • 401(k)/Roth with company match
  • Quarterly and Yearly Bonus programs
  • Company Stock awarded to associates with 5+ years of service
Accommodations
Reasonable accommodations for essential functions of the position will be considered.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Arnold Machinery participates in E-Verify.
Arnold Machinery is an Equal Opportunity Employer.

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