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Auto Service Advisor Jobs in Maryland (NOW HIRING)

Nissan of Bowie

Service Advisor

Bowie, MD · On-site

Experienced Automotive Service Advisor Curtis Auto Group Curtis Auto Group is looking for an experienced Automotive Service Advisor to join our team. We are seeking a motivated professional who ...

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Precision Auto

Customer Service Advisor

Cockeysville, MD · On-site

$17 - $23/hr

At Precision Tune Auto Care, you'll be part of a team committed to integrity, safety, and top ... Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and ...

METAL MECHANICS LLC

Service Advisor

Bel Air, MD · On-site

Service Advisor: We are looking for an energetic and customer-focused Service Advisor to join our ... In this position, you are required to explain the findings and recommendations from our Auto ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Maryland

Auto Service Advisor information

See Maryland salary details

$11

$25

$44

How much do auto service advisor jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for auto service advisor in Maryland is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.94 per hour, depending on experience, location, and employer.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the volume of work they generate and their ability to upsell services, with some earning additional incentives for meeting performance targets.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What are popular job titles related to Auto Service Advisor jobs in Maryland?

For Auto Service Advisor jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Auto Service Advisor jobs in Maryland look for?

The top searched job categories for Auto Service Advisor jobs in Maryland are:

Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,352 per year, or $25.2 per hour.

Automotive Service Advisor/Service Manager Trainee

Wastler Auto Service, LLC

Westminster, MD • On-site

$50K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Automotive Service Advisor / Manager Trainee
Taylorsville, MD
Wastler Auto Service, LLC

About Us:
Since 1999, Wastler Auto Service has been the trusted repair and inspection center for drivers in the Taylorsville/Mt. Airy/Eldersburg area. Our reputation is built on integrity, skilled workmanship, and customer-first service.
We’re looking for a motivated Service Advisor / Manager Trainee who’s eager to grow into a leadership role while delivering the best customer experience in the business.

What You’ll Do:
  • Greet customers warmly and guide them through the service process.
  • Write repair orders, communicate estimates, and explain services clearly.
  • Coordinate with technicians to ensure accurate, timely repairs.
  • Monitor workflow, keep customers updated, and maintain strong relationships.
  • Learn all aspects of shop management, from scheduling to financial performance.
  • Support the shop manager and prepare to step into leadership responsibilities.

What We’re Looking For:
  • Previous experience as a service advisor or strong customer service background (automotive preferred).
  • A genuine passion for helping people and solving problems.
  • Strong organizational and multitasking skills.
  • Excellent communication—both with customers and team members.
  • Positive, professional attitude with leadership potential.
  • Valid driver’s license required.

What We Offer:
  • Competitive pay with performance bonuses.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with growth potential.
  • Paid training and career development (manager track).
  • A modern, well-equipped shop and a supportive team.
  • Clear pathway to shop manager or service manager role.

Ready to Take the Next Step?
If you’re a people-person who thrives in a fast-paced environment and wants to grow into management, this is your opportunity!
Send your resume + cover letter to info@wastlerautoservice.com
Or call PJ at 410-635-8375
Join Wastler Auto Service and build your career where honesty, teamwork, and customer trust come first.