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Auto Insurance Customer Service Representative Jobs in Georgia

The Jonus Group

CL/PL Insurance CSR

Atlanta, GA · On-site

$40K/yr

... Customer Service Representative (CSR) to join a team. This role involves servicing a diverse portfolio of Personal Lines (PL) and Commercial Lines (CL) insurance clients.This is an excellent ...

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Auto Insurance Customer Service Representative information

What does an auto insurance customer service representative do?

An Auto Insurance Customer Service Representative assists customers with their auto insurance policies by answering questions, processing claims, updating policy information, and resolving any issues or concerns. They serve as the primary point of contact between the insurance company and policyholders, providing information about coverage, billing, and policy changes. Their goal is to ensure customer satisfaction and help clients understand their insurance options and benefits.

What are the key skills and qualifications needed to thrive as an auto insurance customer service representative?

To thrive as an Auto Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, policy management software, and sometimes state insurance licensing are common requirements. Active listening, patience, and problem-solving abilities help representatives excel in addressing client concerns and building rapport. These competencies ensure accurate policy servicing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by auto insurance customer service representatives, and how can they be managed effectively?

Auto Insurance Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer concerns, and navigating claims processes. Effective management involves staying organized, using clear communication, and leveraging internal resources or escalation protocols when needed. Regular training and support from supervisors can also help representatives stay up-to-date on policy changes and best practices, ensuring they provide accurate and empathetic service even in stressful situations.

What is the difference between Auto Insurance Customer Service Representative vs Claims Adjuster?

AspectAuto Insurance Customer Service RepresentativeClaims Adjuster
CredentialsHigh school diploma; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentCustomer service centers, call centers, insurance officesField and office settings, investigating claims
Employer & Industry UsageInsurance companies, agencies, customer supportInsurance companies, adjusting claims for damages
Search & Comparison IntentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement

While both roles work within the auto insurance industry, the Auto Insurance Customer Service Representative primarily handles customer inquiries and policy support, whereas the Claims Adjuster investigates and settles claims. The roles differ in responsibilities but share similar credentials and work environments.

What cities in Georgia are hiring for Auto Insurance Customer Service Representative jobs?

Cities in Georgia with the most Auto Insurance Customer Service Representative job openings:

Farmers Insurance Licensed Insurance Customer Service Representative

Dawsonville, GA • On-site

DeSalvo Agency- Farmers Insurance Agency
See more jobs at DeSalvo Agency- Farmers Insurance Agencyexternal

$36K - $55K/yr

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

MUST HAVE PROPERTY AND CASUALTY LICENSE TO APPLY. Are you looking for a career in a professional, team-oriented setting? We are one of the largest and fastest growing Farmers insurance agency in the state of Georgia. We are looking for qualified, licensed individuals with at least one year of insurance experience to expand our staff of customer service representatives. Knowledge of Farmers systems would be a significant plus.

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The ideal candidate has strong communication skills, truly enjoys telephone interaction with customers and is comfortable handling a variety of customer requests, including:

  • Explaining coverages
  • Assisting with billing issues
  • Identifying additional customer insurance needs
  • Handling typical transactions, such as processing renewals, cancellations and changes

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Our environment demands basic computer skills and strong organization capability. Having a staff of nearly 20 people with more on the way, we welcome the individual who desires new challenges and upward mobility.

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If this sounds like YOU, we???d love to have a conversation and tell you more about the opportunities at our agency. We offer:

  • Competitive salary
  • Commissions/bonus
  • Paid time off
  • Flexible work schedule with work-at-home rotation

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities
  • Process customer policy change requests.
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including life insurance products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer inbound phone calls.
  • Generating Cross Selling Opportunities

Requirements

Must have an active Georgia Property & Casualty License