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Auto Glass Customer Service Representative Jobs

PGW Auto Glass

Installer - Auto Glass

Yankton, SD · On-site

The Auto Glass Installer is responsible for safely, accurately, and efficiently installing ... excellent customer service skills, and the ability to always represent the company in a ...

Speedy Glass

Customer Service Representative

Fairbanks, AK · On-site

$19 - $22/hr

Our Customer Service Representative opportunity comes with a starting salary range of $19 - $22 per ... As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our ...

Glass Doctor

Auto Glass Technician

Mount Vernon, IL · On-site

You will be the person that provides top-notch customer service while showing off your solid craftsman skills for auto glass installation services. Here's what you'll do: • Install auto glass ...

Glass Doctor

Auto Glass Technician

Omaha, NE · On-site

$15 - $22/hr

You will be the person who provides top-notch customer service while showing off your solid craftsman skills for auto glass installation services. Here's what you'll do: • Install auto glass ...

Glass Doctor Canada

Auto Glass Technician

Seneca, SC

You will be the person that provides top-notch customer service while showing off your solid craftsman skills for auto glass installation services. Here's what you'll do: Install auto glass products ...

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Auto Glass Customer Service Representative information

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How much do auto glass customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for auto glass customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an auto glass customer service representative do?

An Auto Glass Customer Service Representative assists customers with scheduling auto glass repairs or replacements, answers questions about services and insurance claims, and provides quotes or estimates. They serve as a liaison between customers and technicians, ensuring clear communication and a smooth repair process. Additionally, they may handle billing, process payments, and follow up to ensure customer satisfaction. Their primary goal is to deliver excellent customer service and support throughout the auto glass repair experience.

What are the key skills and qualifications needed to thrive as an auto glass customer service representative?

To thrive as an Auto Glass Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling systems, and basic point-of-sale tools are typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you stand out in this role. These competencies ensure efficient handling of customer inquiries, accurate scheduling, and a positive service experience, leading to customer satisfaction and business success.

What are some common challenges faced by auto glass customer service representatives and how can they be managed?

Auto Glass Customer Service Representatives often encounter challenges such as handling high call volumes, managing customer expectations regarding repair times, and coordinating schedules between technicians and clients. To manage these challenges, it's important to develop strong organizational skills, maintain clear and empathetic communication, and use scheduling software efficiently. Additionally, teamwork and staying updated on company processes can help ensure a smooth workflow and a positive customer experience.

What cities are hiring for Auto Glass Customer Service Representative jobs?

Cities with the most Auto Glass Customer Service Representative job openings:

What states have the most Auto Glass Customer Service Representative jobs?

States with the most job openings for Auto Glass Customer Service Representative jobs include:

What are popular job titles related to Auto Glass Customer Service Representative jobs?

For Auto Glass Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Auto Glass Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Auto Glass CSR - Commission Experience Preferred

Cincinnati, OH • On-site

Tire Discounters
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about Tire Discountersexternal

$24/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Answer inbound sales calls, provide quotes, create estimates, and schedule appointments with customers.

  • Enter data into the Point-Of-Sale system, process work orders, and ensure accurate invoicing and routing of jobs.

  • Respond promptly to customer complaints and warranty issues, providing solutions and maintaining professional communication.

Tire Discounters rating

6.2

Company rating: 6.2 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

Chips Auto Glass is currently hiring customer service representatives to join our fast growing family. The Auto Glass Customer Service Representative is a service role that always puts the customer first delivering a critical first impression that sets appointments, quoting service, creating estimates, contacting insurance companies, and customers with estimates. Creating daily invoices and routing for the glass team.
A CLOSER LOOK BEYOND THE WINDSHIELD:
  • Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
  • Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.
  • Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) -- always presenting the most accurate product and service information.
  • Maintains professional composure when actively asking customers for the sale or negotiating the price.
  • Enters data into Tire Discounters' Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner
  • Support the check-in/check-out procedures
  • Manages work order assignments and routing of mobile jobs
  • Ensures all work orders are properly accounted for and converted to invoices
  • Provides world class customer service by responding quickly to client complaints/warranty issues
  • Invoices work orders, enter parts into the system

THE "GLASS AND ADHESIVE" NEEDED FOR SUCCESS:
  • The ability to establish rapport and credibility with customers, stores, and peers while using a pleasant voice and maintaining composure
  • The ability to persuade and educate customers on the benefits of Tire Discounters while closing the sale and scheduling their appointment
  • Knowledge of computer and telephone systems
  • The ability to read and utilize optional scripting in a conversational manner
  • Ability and desire to operate computer and telephone systems while seated for extended periods of time
  • Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
  • Skill in verbal and written communications, training and development, and effective listening
  • Skill in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
  • Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.

EDUCATION AND WORK EXPERIENCE
  • High school diploma or equivalent required
  • Minimum age requirement of 18 years
  • Valid in-state motor vehicle license
  • Ability to work Saturdays

COMPENSATION PLAN
Pay : $24.00 + Effective Rate
Our Glass Customer Service Representative have earning potential of $24 per hour with base hourly rate, overtime, and monthly bonus opportunities factored in - sometimes more!
PHYSICAL DEMANDS:
  • Sitting for long periods of time
  • Minimal walking, or standing, throughout the day
  • Talking, typing, and texting continually throughout the day

ADDITIONAL REQUIREMENTS:
  • Must be authorized to work in the USA

What Tire Discounters employees say

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