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Auto Collision Software Jobs in Tennessee (NOW HIRING)

The Boyd Group

Customer Service Rep (CSR)

Johnson City, TN · On-site

$15.25 - $21/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field * Utilize our software to ...

The Boyd Group

Customer Service Rep (CSR)

Johnson City, TN · On-site

$15.75 - $21.25/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field Utilize our software to ...

The Boyd Group

Customer Service Rep (CSR)

Johnson City, TN · On-site

$15.25 - $21/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field * Utilize our software to ...

The Boyd Group

Customer Service Rep (CSR)

Johnson City, TN · On-site

$15.25 - $21/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field * Utilize our software to ...

The Boyd Group

CSR (Middle TN)

Murfreesboro, TN · On-site

$14.50 - $19.50/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field Utilize our software to ...

Glass America

CSR (Middle TN)

Murfreesboro, TN

$14.50 - $19.50/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field * Utilize our software to ...

The Boyd Group

CSR

Chattanooga, TN

$13.75 - $18.75/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field. Utilize our software to ...

The Boyd Group

CSR

Chattanooga, TN · On-site

$14.50 - $19.75/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field. * Utilize our software to ...

The Boyd Group

CSR

Chattanooga, TN · On-site

$14.50 - $19.75/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field. * Utilize our software to ...

The Boyd Group

CSR

Chattanooga, TN

$14.50 - $19.75/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field. * Utilize our software to ...

Glass America

CSR

Chattanooga, TN

$13.75 - $18.75/hr

... in collision and glass services. As we continue to grow and lead the industry, we ensure you have ... Maintain regular communication with Auto Glass Technicians in the field. * Utilize our software to ...

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All JobsAuto Collision Software JobsAuto Collision Software Jobs in Tennessee

Auto Collision Software information

How does an Auto Collision Software Specialist typically collaborate with repair shop teams and insurance companies?

As an Auto Collision Software Specialist, you will frequently work alongside repair technicians, estimators, and front office staff to ensure accurate damage assessments and repair estimates. You'll also interact with insurance adjusters, sharing digital reports and facilitating efficient claim processing. Strong communication and problem-solving skills are essential, as you’ll often help troubleshoot software issues and train team members on new features or updates. This collaborative environment provides opportunities to build relationships across the auto repair and insurance industries.

What is auto collision software?

Auto collision software is a specialized tool used by auto body shops and repair professionals to estimate repair costs, manage workflow, and document the repair process following vehicle accidents. This software helps streamline operations by providing accurate damage assessments, parts ordering, and customer communication. It often integrates with insurance companies to facilitate the claims process and ensures that repairs are completed efficiently and according to industry standards.

What is the difference between Auto Collision Software vs Auto Body Technician?

AspectAuto Collision SoftwareAuto Body Technician
Primary RoleUses software to assess, estimate, and manage auto collision repairsPerforms physical repairs and restores vehicles after collisions
Required SkillsKnowledge of repair estimating software, automotive repair processesMechanical skills, vehicle repair techniques, attention to detail
Work EnvironmentOffices, repair shops, using computers and software toolsRepair shops, garages, physically working on vehicles
CertificationsAuto repair estimating certifications, software trainingASE certifications, collision repair certifications

Auto Collision Software professionals focus on estimating, managing, and streamlining collision repairs using specialized software, while Auto Body Technicians perform the physical repairs on vehicles. Both roles are essential in the collision repair industry but differ in daily tasks and skill sets.

What are the key skills and qualifications needed to thrive as an Auto Collision Software Specialist, and why are they important?

To thrive as an Auto Collision Software Specialist, you need a solid understanding of auto body repair processes, estimating, and relevant industry standards, often supported by experience in collision repair or automotive technology. Proficiency with collision estimating software (such as CCC ONE, Mitchell, or Audatex) and familiarity with digital imaging tools are typically required, and certification from I-CAR or ASE can be beneficial. Strong analytical thinking, attention to detail, and effective communication skills help specialists interpret data and collaborate with repair teams and insurers. These competencies are crucial for producing accurate estimates, streamlining repair workflows, and ensuring customer satisfaction in a technology-driven automotive environment.
What are popular job titles related to Auto Collision Software jobs in Tennessee? For Auto Collision Software jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Auto Collision Software jobs in Tennessee look for? The top searched job categories for Auto Collision Software jobs in Tennessee are:
What cities in Tennessee are hiring for Auto Collision Software jobs? Cities in Tennessee with the most Auto Collision Software job openings:
Auto Collision Software jobs near you
Customer Service Rep (CSR)

Customer Service Rep (CSR)

The Boyd Group

Johnson City, TN • On-site

$15.25 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Company: Glass America
Johnson City, Tennessee
Great Teams Don't Happen byAccident
Built with Intent. Driven by YOU.
At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that's built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-comfortable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.
Key Job Responsibilities
  • Professionally handle customer interactions and general inquiries, both in person and over the phone.
  • Have a sense of urgency when scheduling customer appointments.
  • Maintain regular communication with Auto Glass Technicians in the field
  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
  • Follow our step by step process to provide quotes on our competitively priced installation and repair services
  • Take proactive actions to help your team meet shop production goals and budgetary objectives.
  • Complete work orders, enter customer information, and keep records accurate and up to date
  • Maintain a clean, well-organized, customer-ready store environment
  • Support inventory checks, part deliveries, and job confirmations as needed
  • Work closely with your technicians, market leadership, and Inside Sales teams
Education and/or Experience Required
  • 1-3 years of retail, auto service, call center, or customer-facing experience
  • Ability to manage multiple priorities in a fast-moving environment
  • Experience using dashboards, performance tools, and CRM systems
Required Skills/Abilities
  • Ability to multitask between walk-in customers, phone calls, and technician support
  • Use performance insights and data to coach, recognize wins, and improve results
  • Strong communication and listening skills
  • Ability to stand and move around the store for extended periods
  • A professional appearance and willingness to wear provided PPE
  • Ability to stand and move around the store for extended periods
Preferred Education and/or Experiencees
  • 1-3 years of sales, retail, auto service, call center, or customer-facing experience
  • High school diploma or GED
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
  • 80 hours of paid time off annually.
  • 80 hours paid parental leave.
  • 6 paid holidays annually.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with Company Match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Additional Voluntary Life Insurance.
  • Free prescription or non prescription safety glasses each year.
  • Voluntary Daily Pay option available

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:

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