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Auto Claim Rep Jobs in Texas (NOW HIRING)

Sedgwick

Claims Representative, Auto

Houston, TX · On-site

$50K - $55K/yr

... Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

Dallas, TX · On-site

$50K - $55K/yr

... Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

Fort Worth, TX · On-site

$50K - $55K/yr

... Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

Austin, TX · On-site

$50K - $55K/yr

... Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

San Antonio, TX · On-site

$50K - $55K/yr

... Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

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All JobsAuto Claim Rep JobsAuto Claim Rep Jobs in Texas

Auto Claim Rep information

What does an auto claim rep do?

An Auto Claim Representative is responsible for handling insurance claims related to vehicle accidents or damages. They investigate the details of the claim, assess the extent of the damage, determine coverage based on the policy, and communicate with policyholders, repair shops, and sometimes third parties. Their goal is to ensure that claims are processed efficiently, accurately, and in accordance with company policies and regulations. Auto Claim Reps may also negotiate settlements and provide customer support throughout the claims process.

What are the key skills and qualifications needed to thrive as an auto claim rep?

To thrive as an Auto Claim Rep, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, typically supported by a high school diploma or equivalent and sometimes relevant certifications. Familiarity with claims management software, estimating tools like CCC One or Audatex, and proficiency in using office productivity systems are essential. Excellent communication, negotiation, and customer service skills help you effectively manage client expectations and resolve disputes. These abilities ensure accurate claims processing, customer satisfaction, and efficient resolution of cases in a fast-paced environment.

What are some common challenges auto claim reps face when handling claims, and how can they be effectively managed?

Auto Claim Reps often encounter challenges such as managing high volumes of claims, dealing with emotionally distressed customers, and navigating complex policy details. Effective time management, strong communication skills, and thorough knowledge of insurance policies help reps address these challenges. Collaborating closely with adjusters, repair shops, and other team members also ensures claims are processed efficiently and accurately, leading to better outcomes for both the company and the customer.

What is the difference between Auto Claim Rep vs Insurance Adjuster?

AspectAuto Claim RepInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingHigh school diploma; licensing or certification often required
Work EnvironmentOffice setting, claims processing centers, or remote workFieldwork at accident sites, offices, or remote
Employer & Industry UsageInsurance companies, auto insurersInsurance companies, claims departments
Common Search & ComparisonAuto Claim Rep vs Insurance Adjuster

Auto Claim Representatives primarily handle initial claims processing, customer communication, and documentation. Insurance Adjusters often evaluate damages, inspect vehicles, and determine settlement amounts. While both roles work within the insurance industry and require similar credentials, Auto Claim Reps focus on administrative tasks, whereas Adjusters are more involved in damage assessment and negotiations.

Is an auto claim representative a good career?

An auto claim representative handles insurance claims related to vehicle accidents and damages, requiring strong communication and analytical skills. The role offers steady employment, opportunities for advancement, and typically involves working in an office environment with standard business hours. Career growth can include supervisory or specialized positions, and certifications such as the Certified Claims Professional can enhance prospects.

What cities in Texas are hiring for Auto Claim Rep jobs?

Cities in Texas with the most Auto Claim Rep job openings:

Auto Claim Rep jobs near you
Infographic showing various Auto Claim Rep job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 5% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Claim Specialist- Auto Injury-Hybrid

Richardson, TX • On-site

State Farm
Insurance Services • 10K+ employees
Learn more about State Farmexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,568 frontline employees who took The Breakroom Quiz

Job description

Overview
Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.
Grow Your Skills, Grow Your Potential
Responsibilities
State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillset to support and protect our policyholders. Not Human or Digital. Human + Digital, working together.
Auto Injury is a customer-facing segment handling bodily injury and uninsured/underinsured claims along with property damage claims involving injuries. The Injury segment is on the cutting edge with the use of analytics to support claim employees in developing enhanced skillsets to support and protect our policyholders. Claims will be tiered within Injury based upon their claim characteristics, complexity, and severity. This could range from non-attorney represented bodily injuries, up to attorney represented and/or litigation claims.
Helping people recover from the unexpected can be one of the most rewarding aspects of the Injury claims position. We empower our claim handlers to take ownership of the customer experience, demonstrate learning agility, apply their knowledge, and lead through the eyes of our customers.
Responsibilities for this role include:
  • Reviewing and analyzing injury claims to determine coverage, liability, and damages
  • Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
  • Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
  • Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
  • Documenting all claim activities, maintaining accurate records, and preparing reports as required
  • Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling
  • Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life
  • Handling may include lawsuits and/or demands as well as working with Attorneys

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Qualifications
Competitive candidates demonstrate the following:
  • Prior claim handling experience
  • Strong written and verbal communication skills
  • Strong critical thinking and decision-making skills
  • Ability to multi-task across technical platforms
  • Strong organizational and time management skills
  • Effective negotiation skills
  • Ability to work collaboratively in a team environment while also being self-motivated and able to work independently
  • Identification of complexities that may require coordination with independent experts, vendors, or defense counsel
  • Bachelor's Degree

Claim handling experience including:
  • Bodily injury and property damage liability claims, as well as uninsured or underinsured motorist coverage claims
  • Verification of coverage, legal liability, and extent of damage to persons and property by using knowledge of policies, procedures, laws, statutes, and insurance regulations
  • Litigation experience

Additional Details:
  • Employees must successfully complete all required training, including applicable proficiency and licensing exam(s), and background checks required of various state(s).
  • State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
  • Potential starting salary range: $70,101.85 - $83,535.93
    • Starting salary will be based on skills, background, and experience
    • High end of the range limited to applicants with significant relevant experience
  • Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
  • Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
  • Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
  • Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
  • Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
  • Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
  • Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
  • Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

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