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Auto Claim Rep Jobs in Texas (NOW HIRING)

The Whiteside Agency

Inside Auto Appraiser

Richardson, TX · On-site

$63K - $105K/yr

... represents a broad range of salaries for this role across the country. The actual salary for this ... The claim types will be predominately basic and some moderate physical damage coverages as it ...

The Whiteside Agency

Inside Auto Appraiser

Houston, TX · On-site

$63K - $105K/yr

... represents a broad range of salaries for this role across the country. The actual salary for this ... The claim types will be predominately basic and some moderate physical damage coverages as it ...

Wells Media Group

Inside Auto Appraiser

Richardson, TX · On-site

$63K - $105K/yr

... represents a broad range of salaries for this role across the country. The actual salary for this ... The claim types will be predominately basic and some moderate physical damage coverages as it ...

AmTrust Financial

Claims Representative

Dallas, TX · On-site

Overview The Transportation Liability Claim Representative is responsible for prompt efficient ... Commercial Auto claims handling experience. • State licensure as required • Demonstrated ...

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All JobsAuto Claim Rep JobsAuto Claim Rep Jobs in Texas

Auto Claim Rep information

What does an auto claim rep do?

An Auto Claim Representative is responsible for handling insurance claims related to vehicle accidents or damages. They investigate the details of the claim, assess the extent of the damage, determine coverage based on the policy, and communicate with policyholders, repair shops, and sometimes third parties. Their goal is to ensure that claims are processed efficiently, accurately, and in accordance with company policies and regulations. Auto Claim Reps may also negotiate settlements and provide customer support throughout the claims process.

What are the key skills and qualifications needed to thrive as an auto claim rep?

To thrive as an Auto Claim Rep, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, typically supported by a high school diploma or equivalent and sometimes relevant certifications. Familiarity with claims management software, estimating tools like CCC One or Audatex, and proficiency in using office productivity systems are essential. Excellent communication, negotiation, and customer service skills help you effectively manage client expectations and resolve disputes. These abilities ensure accurate claims processing, customer satisfaction, and efficient resolution of cases in a fast-paced environment.

What are some common challenges auto claim reps face when handling claims, and how can they be effectively managed?

Auto Claim Reps often encounter challenges such as managing high volumes of claims, dealing with emotionally distressed customers, and navigating complex policy details. Effective time management, strong communication skills, and thorough knowledge of insurance policies help reps address these challenges. Collaborating closely with adjusters, repair shops, and other team members also ensures claims are processed efficiently and accurately, leading to better outcomes for both the company and the customer.

What is the difference between Auto Claim Rep vs Insurance Adjuster?

AspectAuto Claim RepInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingHigh school diploma; licensing or certification often required
Work EnvironmentOffice setting, claims processing centers, or remote workFieldwork at accident sites, offices, or remote
Employer & Industry UsageInsurance companies, auto insurersInsurance companies, claims departments
Common Search & ComparisonAuto Claim Rep vs Insurance Adjuster

Auto Claim Representatives primarily handle initial claims processing, customer communication, and documentation. Insurance Adjusters often evaluate damages, inspect vehicles, and determine settlement amounts. While both roles work within the insurance industry and require similar credentials, Auto Claim Reps focus on administrative tasks, whereas Adjusters are more involved in damage assessment and negotiations.

Is an auto claim representative a good career?

An auto claim representative handles insurance claims related to vehicle accidents and damages, requiring strong communication and analytical skills. The role offers steady employment, opportunities for advancement, and typically involves working in an office environment with standard business hours. Career growth can include supervisory or specialized positions, and certifications such as the Certified Claims Professional can enhance prospects.

What cities in Texas are hiring for Auto Claim Rep jobs?

Cities in Texas with the most Auto Claim Rep job openings:

Auto Claim Rep jobs near you
Infographic showing various Auto Claim Rep job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 5% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Claim Representative

Dallas, TX • On-site

AmTrust Financial Services, Inc.
Insurance Services • 5 - 10K employees
Learn more about AmTrust Financial Services, Inc.external

$66K - $78K/yr

Full-time

Re-posted 3 days ago

Job description

Overview
Assigned to our Commercial Auto APD team, the Claim Representative is responsible for prompt review of insurance claims through effective research, evaluation, investigation, negotiation and interaction with insureds and claimants. The Claims Representative is often, assigned to least complex, severe and/or smaller claims in the Line of Business. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.
Please note that this role works 4 days in office and 1 day remote out of either Dallas, TX; Melville, NY; Scottsdale, AZ; or Southington, CT
Responsibilities
  • Investigates the claim or coverage by making timely and appropriate contact with involved or interested parties including but not limited to the insured or employer representatives, claimant, witnesses and producers.
  • Verifies coverage and policy conditions. Reviewed coverage issues as needed with supervisor. Typically utilized standardized language to draft positions if needed.
  • Depending on the type of claim may interact internally with Subrogation, Managed Care or SIU or externally with police or others to get information.
  • Establishes reserves based on estimating most likely outcome of a claim based on the facts for the case and company standard. Adjust reserves based on fact, company standard and experience.
  • Effectively settles and negotiates non-litigated claims.
  • Builds critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues.
  • Establishes and maintains effective relationships with customers and gains their respect and trust.
  • Demonstrates ability to learn technical materials and learns from mistakes in order to achieve best possible outcomes for claimant, customer and company.
  • Writes in a clear, succinct and fact-based manner in Claims files as well as in other communication.
  • Manages time and diary entries effective and efficiently, prioritizing work in a fast-paced environment.
  • Performs other functional duties as assigned.

Qualifications
Required:
  • Bachelor's degree or equivalent experience
  • State licensure as required
  • 1-3 years claims handling experience
  • Demonstrated proficiency with MS Office suites
  • Demonstrated skills in investigation, evaluation and negotiation
  • Knowledge of insurance theory and practices

Preferred:
  • Knowledge of Commercial Auto , Garage Keepers, and total loss experience
  • Ability to travel is required for some positions

Line of Business: APD
LOB Description
Claims Representative is responsible for handling Auto Physical Damage (APD) claims including, but not limited to effective claim investigation, coverage analysis, damage evaluation, proactive claim action planning, negotiation and resolution. The representative is responsible for medium to complex claims involving multiple parties, liability decisions, jurisdictional statutes, and additional exposures. Will also assist in any litigated files and arbitration hearings.
Unique Responsibilities:
  • Gather information and documentation such as witness statements, police and location investigation, photographs, appraisals/estimates of damages
  • Determine the appropriate appraisal channel to utilize based on the facts of the case
  • Calculate the number of rental days needed and work with repair and rental facilities to manage the amount of time
  • Understand and comply with state requirements with written/oral communication, liability, and the rules of the road
  • Determine when a vehicle is a total loss and ensure successful transition to Total Loss team after securing pertinent information
  • Coordinate with Core claim handling team on claims involving property damage and bodily injury
  • May handle specialty areas such as Garagekeepers' and Inland Marine claims
  • Assist with onboarding, training, and mentoring new hires

Unique Minimum Qualifications:
  • 3+ years of commercial auto experience, working with the auto repair process, auto damage appraisals, and vehicle valuations. Experience in specialty areas such as Inland Marine and Garagekeepers' a plus
  • Ability to manage time, multi-task, prioritize, and excel in fast paced work environment
  • Strong customer service skills and the ability to communicate effectively and clearly with many different parties (customer, repair facility, other carrier, etc.)
  • Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisions
  • Strong knowledge of claim procedures, policies, state and federal laws and insurance regulations

The expected salary range for this role is $66,900-$78,500/year.
Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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