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Auto Claim Rep Jobs in California (NOW HIRING)

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Auto Claim Rep information

What does an auto claim rep do?

An Auto Claim Representative is responsible for handling insurance claims related to vehicle accidents or damages. They investigate the details of the claim, assess the extent of the damage, determine coverage based on the policy, and communicate with policyholders, repair shops, and sometimes third parties. Their goal is to ensure that claims are processed efficiently, accurately, and in accordance with company policies and regulations. Auto Claim Reps may also negotiate settlements and provide customer support throughout the claims process.

What are the key skills and qualifications needed to thrive as an auto claim rep?

To thrive as an Auto Claim Rep, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, typically supported by a high school diploma or equivalent and sometimes relevant certifications. Familiarity with claims management software, estimating tools like CCC One or Audatex, and proficiency in using office productivity systems are essential. Excellent communication, negotiation, and customer service skills help you effectively manage client expectations and resolve disputes. These abilities ensure accurate claims processing, customer satisfaction, and efficient resolution of cases in a fast-paced environment.

What are some common challenges auto claim reps face when handling claims, and how can they be effectively managed?

Auto Claim Reps often encounter challenges such as managing high volumes of claims, dealing with emotionally distressed customers, and navigating complex policy details. Effective time management, strong communication skills, and thorough knowledge of insurance policies help reps address these challenges. Collaborating closely with adjusters, repair shops, and other team members also ensures claims are processed efficiently and accurately, leading to better outcomes for both the company and the customer.

What is the difference between Auto Claim Rep vs Insurance Adjuster?

AspectAuto Claim RepInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingHigh school diploma; licensing or certification often required
Work EnvironmentOffice setting, claims processing centers, or remote workFieldwork at accident sites, offices, or remote
Employer & Industry UsageInsurance companies, auto insurersInsurance companies, claims departments
Common Search & ComparisonAuto Claim Rep vs Insurance Adjuster

Auto Claim Representatives primarily handle initial claims processing, customer communication, and documentation. Insurance Adjusters often evaluate damages, inspect vehicles, and determine settlement amounts. While both roles work within the insurance industry and require similar credentials, Auto Claim Reps focus on administrative tasks, whereas Adjusters are more involved in damage assessment and negotiations.

Is an auto claim representative a good career?

An auto claim representative handles insurance claims related to vehicle accidents and damages, requiring strong communication and analytical skills. The role offers steady employment, opportunities for advancement, and typically involves working in an office environment with standard business hours. Career growth can include supervisory or specialized positions, and certifications such as the Certified Claims Professional can enhance prospects.
Auto Claim Rep jobs near you
Infographic showing various Auto Claim Rep job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 5% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Field Claims Adjuster - Auto Damage

Watsonville, CA • On-site

Progressive
See more jobs at Progressiveexternal

$35.29 - $43.17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Progressive Insurance rating

8.6

Company rating: 8.6 out of 10

Based on 601 frontline employees who took The Breakroom Quiz

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Territory:  Santa Cruz, CA - Candidates must reside within 40 miles of territory.

Seeking candidates from the Santa Cruz, Watsonville, Scotts Valley,  Salinas, and Monterrey, CA area.

Duties and responsibilities

  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
  • Negotiate repair process with body shops
  • Document information related to the claim and make decisions consistent with claims standards and local laws
  • Evaluate and handle claim payments and resolution of claims without payments
  • Review and determine validity of any supplement requests

Minimum qualifications

  • A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
  • {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
  • {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
  • Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Preferred Qualifications

  • Extensive Estimating Experience Strongly Preferred

Compensation

  • You'll be paid $35.29 - $43.17/hour depending on experience
  • Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

  • Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
  • Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
  • May require prolonged repetitive use of the upper extremities.
  • Must be able to move and/or lift 20 lbs.
  • Involves standing and walking around the room to monitor work (e.g., training).
  • Requires long periods of standing (e.g., mailroom).
  • Involves frequent driving.
  • Required to climb, balance, stoop, crouch and crawl.
  • May require long periods of sitting.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/

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