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Auto Claim Rep Jobs in California (NOW HIRING)

USAA

Sr. Auto Appraiser - Field

Los Angeles, CA · On-site

Investigates claim damages including communicating with the insured, internal claims adjusters, and ... May serve as a subject matter expert representative for disputed claims or trials. Serves as a ...

USAA

Sr. Auto Appraiser - Field

Los Angeles, CA · On-site +1

Investigates claim damages including communicating with the insured, internal claims adjusters, and ... May serve as a subject matter expert representative for disputed claims or trials. Serves as a ...

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All JobsAuto Claim Rep JobsAuto Claim Rep Jobs in California

Auto Claim Rep information

What does an auto claim rep do?

An Auto Claim Representative is responsible for handling insurance claims related to vehicle accidents or damages. They investigate the details of the claim, assess the extent of the damage, determine coverage based on the policy, and communicate with policyholders, repair shops, and sometimes third parties. Their goal is to ensure that claims are processed efficiently, accurately, and in accordance with company policies and regulations. Auto Claim Reps may also negotiate settlements and provide customer support throughout the claims process.

What are the key skills and qualifications needed to thrive as an auto claim rep?

To thrive as an Auto Claim Rep, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, typically supported by a high school diploma or equivalent and sometimes relevant certifications. Familiarity with claims management software, estimating tools like CCC One or Audatex, and proficiency in using office productivity systems are essential. Excellent communication, negotiation, and customer service skills help you effectively manage client expectations and resolve disputes. These abilities ensure accurate claims processing, customer satisfaction, and efficient resolution of cases in a fast-paced environment.

What are some common challenges auto claim reps face when handling claims, and how can they be effectively managed?

Auto Claim Reps often encounter challenges such as managing high volumes of claims, dealing with emotionally distressed customers, and navigating complex policy details. Effective time management, strong communication skills, and thorough knowledge of insurance policies help reps address these challenges. Collaborating closely with adjusters, repair shops, and other team members also ensures claims are processed efficiently and accurately, leading to better outcomes for both the company and the customer.

What is the difference between Auto Claim Rep vs Insurance Adjuster?

AspectAuto Claim RepInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingHigh school diploma; licensing or certification often required
Work EnvironmentOffice setting, claims processing centers, or remote workFieldwork at accident sites, offices, or remote
Employer & Industry UsageInsurance companies, auto insurersInsurance companies, claims departments
Common Search & ComparisonAuto Claim Rep vs Insurance Adjuster

Auto Claim Representatives primarily handle initial claims processing, customer communication, and documentation. Insurance Adjusters often evaluate damages, inspect vehicles, and determine settlement amounts. While both roles work within the insurance industry and require similar credentials, Auto Claim Reps focus on administrative tasks, whereas Adjusters are more involved in damage assessment and negotiations.

Is an auto claim representative a good career?

An auto claim representative handles insurance claims related to vehicle accidents and damages, requiring strong communication and analytical skills. The role offers steady employment, opportunities for advancement, and typically involves working in an office environment with standard business hours. Career growth can include supervisory or specialized positions, and certifications such as the Certified Claims Professional can enhance prospects.
Auto Claim Rep jobs near you
Infographic showing various Auto Claim Rep job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 5% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Claim Representative II - Casualty

Bakersfield, CA • Hybrid

Capital Insurance Group
See more jobs at Capital Insurance Groupexternal

$58K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Why CIG?

At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!

CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.

Why Choose CIG’s Claim’s Team?

CIG claims department is here to support our insureds throughout their claims process. We work directly with our agency partners and policyholders to accomplish successful claim resolutions. Join the claims operation and you can be part of a team who provides excellent service, build relationships, and achieves successful outcomes for our clients.

Learn more about what it means to be a Claim Representative II - Casualty HERE!

Benefits

  • Accrue twenty-one days of Paid Time Off during your first year
  • Up to eighty-seven percent of benefits are covered by CIG for you and your family members
    • Medical, Dental, Vision plans, Telehealth
  • One hundred percent covered plans
    • Basic Life & AD&D
    • Employee Assistance
    • Leave Management
    • Long Term Disability
    • Short Term Disability (Outside of CA)
    • Employee Benefit Advocacy Hot Line
  • Family Caregiver Support (Homethrive)
  • Child Care Resources (Tootris)
  • Business Travel Accident Protection
  • Voluntary benefit offerings
    • Short-term Disability (CA only)
    • Voluntary Life AD&D self, spouse, and child plans
    • Flexible Spending (FSA)
    • Health Savings (HSA)
    • Hospital Indemnity
    • Accidental Injury
    • Pet Insurance
    • Commuter Benefit
  • Critical Illness
  • ARAG Legal Services
  • Norton LifeLock
  • Nine paid holidays, plus two floating holidays
  • Above and Beyond Reward Recognition Program
    • Kudos & Shout Out Points Program
    • Quarterly Above and Beyond Bonus Program
    • Annual Above and Beyond Bonus Program
  • Competitive compensation
    • Base compensation
    • Salary Management Spot Bonuses
    • Annual Incentive/Profit sharing program, potential payout annually based on company results.
  • Discount partnerships
    • Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
  • Insurance, educational reimbursement, and bonus programs
  • Employee Referral Bonus Program
  • Home and Auto Insurance Discount Program.
  • Paid Volunteer Time – Through company-planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
  • Retirement savings benefit (401k and Roth + match)
  • Health & Financial Wellness
    • Wellness platform, tools, and events - Vitality
    • Health Savings Account – match
    • Financial Wellness Resources

Work Environment

This is a hybrid-eligible position, where Monday through Wednesday would be working in our Bakersfield, CA offices, with Thursday and Friday eligible for work-from-home days.

Job Summary

The primary purpose of a Casualty Claim Representative II – Casualty is to investigate, evaluate, and resolve commercial and personal lines casualty claims. Specific emphasis should be given to analyzing coverage, bodily injuries, negotiating and working with outside counsel. Focus on managing expenses and understanding personal and commercial line policies, including issuance of Reservations of Rights. Demonstrates superior claim service and produces appropriate claim settlements to our clients. It is incumbent upon this individual to understand regulations and the jurisdiction(s) involved in the claims being evaluated.

Minimum Requirements

  • Bachelor’s degree and three to five years of casualty claim handling experience or five + years casualty claim handling experience.
  • Advanced technical training in insurance claim field and/or recognized insurance designation is preferred.
  • Must have experienced understanding and detailed knowledge of Commercial and Personal Lines Auto and General Liability, and policy language and coverages
  • Mathematically proficient with the ability to comprehend charts and graphs
  • Proven ability to comprehend contracts pertaining to relationships amongst insured parties and/or landlord/tenant/property management.
  • Ability to multi-task and deal with numerous complex problems or issues simultaneously
  • Must be able to travel within assigned territory and maintain a valid driver’s license

Career Path potential:

  • Claim Representative II & III– Habitability/Casualty
  • Claim Representative III & IV– Commercial and General Liability

Salary Range: $58,755.00 - 97,926.00

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.