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The Clinical Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.

This is a full-time float role working Monday - Friday 7:30 AM - 5:00 PM out of our Woodbury, Eagan, Hudson & Stillwater locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Prepare, stock, and clean exam room.
• Prepare for clinic and surgeries, ensuring pertinent information is available in the chart for the physician prior to entering the patients’ room (i.e., MRI, CT, EMG and lab reports).
• Measure vital signs, including weight, blood pressure, pulse temperature, and document all information in patient’s chart.
• Room patients. Verify patient information by interviewing patient, recording medical history, confirming purpose of visit and updating chart history.
• Maintain an efficient, organized clinical flow.
• Gather and verify pertinent patient information, compile patient medical data
• Assist with documentation of patient data into electronic health records system
• Prep for injections, change dressings, apply durable medical equipment, and remove sutures/staples under provider direction
• Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointment.
• Perform lab draws/prepare and label labs, perform venipunctures and finger sticks.
• Maintain all logs and required checks (i.e., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Provide direct assistance to physician with medical procedures such as ultrasounds, injections, PRP, MRI’s and other procedures as necessary.
• Administer biologic and other medications.
• Submit medication refill requests, help with prior authorizations and appeals.
• Triage phone calls, review results management, enter and create patent lab orders, process specimens, and prepare for shipment daily
• Assist with patient transfers
• Ensure coding requirements are followed during entry of patient information
• Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
• Manage the clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner
• Schedule patient appointments, surgeries, MRI’s, bone scans, EMG’s, consults and any other tests ordered by the provider
• Manage the physician’s schedule, including surgeries, clinics, meetings and any other pertinent items. Inform the appropriate staff with any changes to the physician’s schedule
• Provide efficient, effective liaison between the physician and patients, hospitals, therapist, QRC’s, attorneys, insurance companies, employers, and other staff members
• Contact insurance companies and worker’s compensation officials for authorizations for scheduled tests; provide accurate information to the prior authorization team
• Inform “on call” surgeon of any inpatient cases that will require rounding during the weekend.
• Triage phone calls from emergency/urgent patients
• Relay, screen, and appropriately reply to all patient calls. Document all phone messages in the patient’s electronic chart
• Coordinate ordering supplies and/or equipment for surgeries and/or clinics (i.e. prosthesis for surgery, lab coats for clinics).
• Able to support multiple specialties

Education and Experience Requirements:

• High School Diploma/GED is required.
• Certified Medical Assistant (CMA) certification, Licensed Practical Nurse (LPN), Athletic Trainer (ATC) or equivalent.
• Medical Assistant Certification from an accredited school preferred.
• 1-3 years’ experience in a medical clinic setting or equivalent.
• Phlebotomy experience preferred or willingness to become proficient.
• Demonstrated ability or experience in patient flow management, medical assisting, and confidential management of patient health information.
•  Ability to multi-task to provide services to patients in a warm, professional manner.

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package - to learn more clickhere.
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Frequentlylift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand, walk, bend, and move continuously throughout the shift.
• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Clinic

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours 
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.

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