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Enterprise Audio Visual Engineer

Job ID: 298497

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Job Summary

Provides engineering support for the design, installation, configuration, programming, testing, maintenance, and upgrade of complex AV systems in a variety of environments including classrooms, conference rooms and/or event spaces across all KSU sites. Coordinates the work of contracted vendors following approved standard designs and collaborates with project managers and technical team members through all phases of the project. Provides training on new systems and top-tier AV support for existing systems.

Responsibilities

• Designs, loads programs, checks deployment, and enhances the Audio-Visual infrastructure for basic Audio-Visual implementations ensuring quality, stability, recoverability, and security.
• Utilizes departmental automation systems.
• Develops and maintains documentation of systems, services, processes, and procedures.
• Diagnoses and resolves problems.
• Provides on‑call support responding to incidents including nights and weekends.
• Drives root cause analysis, debugging, support, and post‑mortem analysis for incidents and service interruptions.
• Trains and mentors AV support technicians and other staff as needed.
• Monitors labor and material expenses for new and active projects.
• Inspects the quality of service provided by vendors and internal employees, and performs complete testing after installation is complete.
• Generates a work scope, materials list, vendor quotes, and statements of work.
• Establishes and manages a schedule of projects and provides reports on status, progress, and completion dates.
• Coordinates the tasks and flow of the project, including design, purchasing, installation, programming, testing, and communication with vendors and all involved parties.

Required Qualifications

• Educational Requirements High school diploma or equivalent
• Other Required Qualifications
  • Extron Control Professional certification within six (6) months of employment
  • Current, valid, and unrestricted driver’s license
• Required Experience Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Preferred Qualifications

• Avixa Certified Technical Specialist (CTS)
• An undergraduate or advanced degree from an accredited institution of higher education in a related field
• Experience working in higher education

Knowledge, Skills, & Abilities

• Abilities: able to design, analyze, evaluate, and implement audio‑visual systems and solutions; diagnose and resolve complex problems; function with autonomy; anticipate problems and proactively develop appropriate solutions; handle multiple tasks or projects at one time meeting assigned deadlines.
• Knowledge: extensive knowledge of enterprise audio‑visual system design; in‑depth knowledge of switching, routing, multiplexers, control systems, display devices, scalers, amplifiers, speakers, microphones, cameras, lighting controls, media players, ADA devices, power controllers, rack layout, related software, lecterns, and instructor workstations; well versed in current technologies and industry best practices.
• Skills: excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills; proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite); strong attention to detail and follow‑up skills; strong customer service skills and phone and e‑mail etiquette.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. In accordance with federal and state law and University policy, the University prohibits harassment or discrimination against any person on the basis of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity or expression, ethnicity or national origin, religion, age, genetic information, disability, veteran or military status, or any other protected class. The Office of Institutional Equity can be contacted for additional information or to file a complaint.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P‑Card).
• This position may travel 1% – 24% of the time.
• This position does not require security clearance.

Background Check

• Standard Enhanced
• MVR