Audio Visual Operations Manager Jobs in Des Moines, IA

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $45,000 - $50,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 20, 2026.

• Responsible for managing, planning, coordinating, and facilitating the logistics of events throughout the Iowa Events Center
• Develop and control event budgets, including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
• Ensure timely and accurate event information is delivered to the Finance Department for settlement/invoicing purposes
• Detail event for client approval and internal communication by creating an event resume in Momentus Software
• Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
• Exercises discretion and utilizes independent decision-making during events that will best represent the Iowa Events Center and serve the client.
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
• Advance and communicates all event information to appropriate departments and staff
• Troubleshoot during event preparation and during event to ensure that all event setups are correct, including making decisions about policy, procedures, billing and staffing
• Oversee and manage all production, setup, event staff, event-related contract services
• Maintain communication with events team to ensure a flawless event
• Create work schedules for event and security staff, delegate assignments and review performance and results
• Responsible for the Events Department role in the execution of event contracts and rental agreements
• Act as manager on duty as required
• Communicate in a timely fashion any/all problems and proposed solutions to the AGM and/or Director of Events
• Receives and responds to complaints from tenants and the public or refers them to the Director of Events
• Prepares events reports noting attendance, times, significant problems, etc.
• Ensure collection of all payable by due dates
• Finalizes lessee requirements, including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
• Coordinates effectively with other departments, including Operations, Catering Sales, Engineering, etc.
• Maintain superior interpersonal relations with clients, employees, management, contractors, and temporary employees
• Work on-site for assigned events, maintain excellent attendance, and contribute to a safe & healthy work environment.

• Bachelor's degree from an accredited college or university with major coursework in facility management, marketing, business administration or related field
• 3-5 years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
• Proficient in use of Microsoft Office programs in a Windows format; experience with AutoCAD preferred
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations; food service practices; A/V equipment; and relevant federal, state, and local regulations
• Ability to communicate clearly and concisely
• Production experience involving concert setup, audio, video, lighting, and rigging preferred
• Self-motivated with excellent interpersonal skills.
• Ability to function and make management decisions in a fast-paced high-pressure environment
• Ability to work independently and as part of a team
• Must be available to work a flexible schedule, including long shifts, early mornings, evenings, weekends and holidays as required

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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