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Atm Application Support Analyst Jobs (NOW HIRING)

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Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title:Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

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How much do atm application support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for atm application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What does an ATM Application Support Analyst do?

An ATM Application Support Analyst is responsible for maintaining and troubleshooting software applications that operate Automatic Teller Machines (ATMs). They monitor system performance, resolve technical issues, and work with vendors and banks to ensure ATMs run smoothly and securely. Their role often includes software updates, investigating transaction failures, and providing technical support to internal teams or customers. They play a crucial part in minimizing ATM downtime and improving user experience.

What are some common challenges faced by an ATM Application Support Analyst and how can they be addressed?

ATM Application Support Analysts frequently encounter challenges such as troubleshooting complex software issues, coordinating with multiple vendors, and ensuring minimal downtime for critical banking services. To address these, analysts need strong problem-solving skills, effective communication, and familiarity with both legacy and modern ATM technologies. Proactively monitoring ATM networks, maintaining detailed documentation, and participating in regular training can help analysts stay ahead of issues and deliver reliable support in fast-paced banking environments.

What are the key skills and qualifications needed to thrive as an ATM Application Support Analyst, and why are they important?

To thrive as an ATM Application Support Analyst, you typically need strong knowledge of banking systems, troubleshooting expertise, and a background in computer science or information technology. Familiarity with transaction processing platforms, SQL databases, and ticketing systems like ServiceNow or Jira is essential, along with certifications such as ITIL or CompTIA. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are vital soft skills for this role. These competencies ensure timely resolution of technical issues, minimize service disruptions, and maintain high levels of customer satisfaction in a critical financial environment.

What are popular job titles related to Atm Application Support Analyst jobs?

For Atm Application Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Atm Application Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

New York, NY • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$95K - $120K/yr

Full-time

Posted 18 days ago

Key responsibilities

  • Provide dedicated desk-aligned application support for Primary Markets deal execution and syndication applications.

  • Proactively monitor trade execution workflows, investigate incidents, and escalate issues to ensure minimal disruption to business.

  • Collaborate with business and technology teams to support application fixes, upgrades, and deployment, and maintain documentation of processes and incident logs.

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

177th of 227 rated it services

Job description

Application Support Analyst
The Application Support Analyst will be dedicated to Capital Markets initiatives, aligned with the desk, and responsible for ensuring stability, resiliency, and seamless execution of deal-related applications used in Primary Markets (New Issue / Syndication). This role partners closely with syndicate, origination, sales, operations, and technology teams to deliver timely production support, issue resolution, and workflow improvements for business-critical deal execution platforms. The candidate is expected to have strong business knowledge of capital markets processes, excellent troubleshooting ability, and the communication skills needed to interact with front-office stakeholders under time-sensitive conditions. They act as the first line of defense for application stability, ensuring issues are identified, escalated, and resolved efficiently, while also contributing to enhancements and user adoption of the platform.
Responsibilities Include:
• Provide dedicated desk-aligned application support for Primary Markets deal execution and syndication applications.
• Partner with syndicate desk, sales, organization and operations teams to support live deal execution in a high-pressure environment.
• Proactively monitor critical trade execution workflows to ensure timely identification and resolution of production issues.
• Triage, investigate, and resolve application incidents; escalate to development teams where required, ensuring minimal disruption to business.
• Collaborate with business stakeholders to capture issues, requirements, and feedback, aligning them with support and enhancement priorities.
• Coordinate with technology teams to deliver application fixes, patches, and upgrades.
• Provide end-user training and knowledge transfer sessions to ensure effective adoption and smooth desk operations.
• Maintain strong documentation of processes, incident logs, and resolution steps for knowledge reuse.
• Support release testing, business validation, and readiness for new features and workflows.
• Serve as a trusted technology partner to the desk, helping optimize deal execution efficiency and application usage.
Application Runtime Support (.NET / Java)
• Support runtime environments for applications built on .NET or Java, including logs, configurations, performance tuning, and JVM/.NET CLR environment understanding.
• Assist during release deployments, troubleshooting environmental issues impacting banking services.
• Ensure smooth integration of applications with infrastructure components such as caching, web servers, and databases.
Operational Excellence & Monitoring
• Implement monitoring and alerting using enterprise-grade tools (e.g., AppDynamics, Splunk, Dynatrace, SiteScope).
• Analyze incidents, perform root-cause analysis, and implement preventive measures.
• Maintain infrastructure documentation, SOPs, knowledge articles, and DR runbooks.
Qualifications:
• Knowledge and hands-on experience with Capital Markets / Primary Markets deal execution is strongly required (5+ years preferable).
• Strong understanding of New Issue, Book Building, and Syndication workflows in Fixed Income and Equities.
• Prior experience providing desk-aligned production support in a trading floor or capital markets environment.
• Excellent troubleshooting skills; ability to resolve critical production issues quickly under pressure.
• Strong communication and relationship-building skills; able to interact confidently with front-office users.
• Knowledge of bond fundamentals and capital markets execution processes is mandatory.
• Ability to document workflows, create knowledge repositories, and provide effective training.
• Highly organized, detail-oriented, with the ability to manage multiple issues and requests simultaneously.
• Prior experience with vendor platforms for deal execution (e.g., Ipreo / Primary Portal / Dealogic) is a plus
Salary Range- $95,000-$120,000 a year

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