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Atlassian Manager Customer Success Jobs (NOW HIRING)

Fortive

Manager, Customer Success

Pittsburgh, PA · On-site

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services ...

Litera

Manager, Customer Success

Austin, TX

In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether customers succeed with Litera. Your impact is measured in the value customers realize, the ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user ...

AppFolio

Manager, Customer Success

Dallas, TX

$104K - $130K/yr

We're looking for a Customer Success leader who leads from the front. In this role, you'll build and inspire a high-performing team of Customer Success Managers - driving the kind of deep, strategic ...

Justworks

Manager, Customer Success

New York, NY · On-site

As a Manager of Customer Success, you will coach and develop Customer Success Managers to act as trusted advisors and extensions of their customers' teams. You will enable your team to advocate for ...

AppFolio, Inc.

Manager, Customer Success

Dallas, TX · On-site

$104K - $130K/yr

We're looking for a Customer Success leader who leads from the front. In this role, you'll build and inspire a high-performing team of Customer Success Managers - driving the kind of deep, strategic ...

AppFolio

Manager, Customer Success

Richardson, TX

$104K - $130K/yr

We're looking for a Customer Success leader who leads from the front. In this role, you'll build and inspire a high-performing team of Customer Success Managers -- driving the kind of deep, strategic ...

ThoughtSpot

Manager, Customer Success

Mountain View, CA · On-site

As a Manager of Customer Success, you'll lead a high-performing team of CSMs focused on driving adoption, measurable value, and net revenue retention across our enterprise customer base. You'll be a ...

Verint

Manager, Customer Success

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined ...

AppFolio

Manager, Customer Success

San Diego, CA

We're looking for a Customer Success leader who leads from the front. In this role, you'll build and inspire a high-performing team of Customer Success Managers -- driving the kind of deep, strategic ...

Power Factors

Manager, Customer Success

Boston, MA

The Customer Success Manager must be able communicate our vision and value-propositions and articulate the specific technical, business, and commercial aspects of our SaaS products and services. We ...

GlossGenius

Manager, Customer Success

New York, NY

$145K - $170K/yr

About the Role As the Manager of Customer Success, you will lead a team of Onboarding Specialists dedicated to transitioning high-revenue customers onto our platform and ensuring their continued ...

Thoughtspot

Manager, Customer Success

Chicago, IL

As a Manager of Customer Success, you'll lead a high-performing team of CSMs focused on driving adoption, measurable value, and net revenue retention across our enterprise customer base. You'll be a ...

New

AppFolio

Manager, Customer Success

Richardson, TX

We're looking for a Customer Success leader who leads from the front. In this role, you'll build and inspire a high-performing team of Customer Success Managers -- driving the kind of deep, strategic ...

TXU Energy

Manager, Customer Success

Irving, TX

Customer Success Manager The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They ...

Power Factors

Manager, Customer Success

Boston, MA · On-site

The Customer Success Manager must be able communicate our vision and value-propositions and articulate the specific technical, business, and commercial aspects of our SaaS products and services. We ...

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All JobsAtlassian Manager Customer Success Jobs

Atlassian Manager Customer Success information

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$83.1K

$140K

How much do atlassian manager customer success jobs pay per year?

As of Jun 14, 2026, the average yearly pay for atlassian manager customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
Manager, Customer Success

Manager, Customer Success

Fortive

Pittsburgh, PA • On-site

Full-time

Posted 6 days ago

Job description

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services, and achieve retention and renewal objectives. This role provides people leadership, operational discipline, and performance management while ensuring standard work and systems are executed consistently across the team.
The role operates as a player coach, balancing direct leadership of team performance with participation in complex customer situations as needed. The Manager partners cross functionally to improve end to end customer experience and drive scalable, repeatable Customer Success practices.
Key Responsibilities:
People Leadership & Talent Development
  • Lead, coach, and develop a team of Customer Success Managers to achieve customer satisfaction, retention and renewal goals
  • Guide onboarding within accordance of the set onboarding and enablement guidelines
  • Reinforce accountability, ownership and continuous improvement behaviors across the team
  • Set clear performance expectations and provide regular feedback through structured coaching, performance reviews and development planning

Customer Success Performance
  • Ensure consistent execution of the Customer Success engagement model, including adoption, business reviews, health monitoring, renewals, and upsell/cross sell opportunities
  • Provide leadership support for customer escalations, at risk accounts, and complex renewal scenarios
  • Guide prioritization of activities to balance proactive engagement with reactive issue resolution
  • Promote a customer-centric, outcomes-based approach to success management across accounts

Operational Excellence & Process Discipline
  • Own and reinforce Customer Success standard work, including engagement cadence, documentation, and CRM data quality
  • Monitor key performance indicators related to customer health, retention, renewal forecasting, and team productivity
  • Identify performance gaps and implement corrective actions and improvement initiatives
  • Lead or sponsor continuous improvement efforts focused on Customer Success workflows and scalability
  • Partner with Sales, Product, Operations, and Support teams to remove friction across the customer lifecycle

Systems, Tools & Reporting
  • Ensure effective adoption and usage of CRM and Customer Success systems (e.g., Salesforce)
  • Leverage dashboards and reporting to drive visibility, prioritization, and data driven decision making
  • Internal collaboration to improve reporting, automation, and insight generation
  • Translate performance data into actionable coaching and improvement plans

Qualifications:
Required:
  • Bachelor's degree or equivalent professional experience
  • Minimum of 5 years of experience in Customer Success, Account Management, or a related customer-facing role
  • Minimum of 5 years of experience in people management or team leadership experience
  • Demonstrated ability to lead change, coach performance, and drive accountability
  • Strong written, verbal, and interpersonal communication skills
  • Experience working with CRM platforms such as Salesforce

Preferred:
  • Experience in SaaS, technology, or industrial environments
  • Familiarity with customer health metrics, renewal forecasting, and churn reduction strategies
  • Experience applying Lean, Kaizen, or continuous improvement methodologies

Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 106000 - 177000
Fortive logo

About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

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