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Atento Jobs in Miami, FL (NOW HIRING)

Atento

Internal **ONLY**- Quality Analyst

Miramar, FL · On-site

Job Summary: We are seeking a motivated and experienced Quality and Training Subject Matter Expert (SME) to join our team. This role will focus on ensuring the highest standards of quality across ...

Atento

Training & QA Manager

Miramar, FL · On-site

Primary Responsibilities: • Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development. • ...

Chick-fil-A

Repartidor

Hialeah, FL · On-site

$13/hr

Mantener la excelencia operativa en los vehículos y en el área de montaje de entrega (limpieza, velocidad y precisión, sabor de la comida y servicio atento y cortés) * Reunirse con el supervisor ...

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Atento information

See Miami, FL salary details

$7

$15

$32

How much do atento jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for atento in Miami, FL is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $14.95 per hour, depending on experience, location, and employer.

What is Atento?

Atento is a global provider of customer relationship management (CRM) and business process outsourcing (BPO) services. The company specializes in offering customer support, sales, technical assistance, and back-office solutions for businesses across multiple industries. Atento serves clients in sectors such as telecommunications, banking, healthcare, and retail, helping them improve customer experiences and streamline operations. With a presence in over a dozen countries, Atento employs tens of thousands of people worldwide.

What are some common challenges faced by customer service representatives at Atento, and how can they be managed?

Customer service representatives at Atento often interact with a high volume of customers, which can sometimes lead to stressful situations, especially when handling difficult or dissatisfied clients. Effective time management, clear communication skills, and resilience are crucial in managing these challenges. Atento typically provides comprehensive training and ongoing support, including access to supervisors and peer teams, to help representatives navigate complex cases and maintain service quality. Maintaining a positive attitude and utilizing available resources can make the work environment more manageable and rewarding.

What are the key skills and qualifications needed to thrive as a customer service representative at Atento, and why are they important?

To thrive as a Customer Service Representative at Atento, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is important, and some roles may require specific product or language certifications. Patience, active listening, and a positive attitude help representatives build rapport and effectively address customer needs. These skills ensure efficient resolution of customer issues, high satisfaction rates, and contribute to the overall success of the support team.

What is the difference between Atento vs Customer Service Representative?

AspectAtentoCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Employer & IndustryOutsourcing companies, customer service industryVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Atento and Customer Service Representative roles both involve handling customer inquiries, often in call center environments, with similar educational requirements. Atento is a company name specializing in customer service outsourcing, while Customer Service Representative is a job title found across many companies. The roles overlap in work environment and industry usage, making them common points of comparison for job seekers.

What does Atento do?

Atento is a company that provides customer service and business process outsourcing (BPO) solutions. Employees in roles at Atento typically handle customer inquiries, technical support, and sales through phone, email, or chat channels, often using CRM tools and requiring communication skills. The company operates in a call center environment with schedules that may include shifts and training programs for new hires.

What cities near Miami, FL are hiring for Atento jobs?

Cities near Miami, FL with the most Atento job openings:

Atento jobs near you
Infographic showing various Atento job openings in Miami, FL as of August 2026, with employment types broken down into 36% Full Time, and 64% Part Time. Highlights an 100% Physical job distribution, with an average salary of $32,398 per year, or $15.6 per hour.

Evergreen -Technical Product Specialist

Miramar, FL • On-site

Atento
See more jobs at Atentoexternal

$24/hr

Full-time

Medical, Dental, Vision

Re-posted 8 days ago

Job description

We are looking for a Technical Product Specialist expert to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. You are required to be onsite in our Miramar location. 

As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more.

About The Role

· Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats)

· Manage and solve assigned cases by providing the best support solution given the client's needs.

· Investigate the root cause of issues by isolating the problem and searching application logs.

· Reference technical documentation and aid in building internal knowledge base content where gaps may be present.

· Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.

· Develop regular reports to understand the health and quality of our platform.

· Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.

Your Experience & Skills

· Experience in technical support; B2B is preferable

· Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS)

· 2-5 years of experience in technical support/operations experience

· High experience supporting customers via email, phone and chat

· Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.

· Basic code understanding

· Data entry experience is required

· Excellent interpersonal skills and multitasking abilities

· Superb written and verbal communication skills

· Positive attitude, empathy, and high energy

· Ability to take initiative and adapt

Bonus skills:

· Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus

What’s in it for you?

· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits

· Benefits package (Medical, Vision, Dental)

Call us Home:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home.

Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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