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At&T Mobility Jobs in Florida (NOW HIRING)

Manager-Sales

Orlando, FL · On-site

$55K - $82K/yr

Join AT&T's Sales team and help connect customers with innovative solutions in cybersecurity, fiber ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, * AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

Meeting sales targets and earning your commission happens with the power of AT&T's full suite of ... Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet ...

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At T Mobility information

See Florida salary details

$22

$51

$69

How much do at&t mobility jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for at&t mobility in Florida is $51.65, according to ZipRecruiter salary data. Most workers in this role earn between $44.71 and $60.34 per hour, depending on experience, location, and employer.

What is an AT&T Mobility?

An AT&T Mobility job typically involves working in the wireless division of AT&T, providing customer support, sales, or technical assistance for mobile products and services. Employees may work in retail stores, call centers, or as field technicians, helping customers with account management, device troubleshooting, and service upgrades. These roles require strong communication skills, a focus on customer satisfaction, and knowledge of AT&T’s mobility plans and devices.

What are the most common day-to-day responsibilities for an AT&T Mobility retail sales associate?

As a retail sales associate at AT&T Mobility, your typical day involves assisting customers with device and plan selections, answering questions about wireless products, and processing sales transactions. You'll also troubleshoot devices, set up new accounts, and educate customers on how to use various products and services. In addition to on-the-floor sales, you may participate in team trainings, maintain store displays, and help achieve monthly sales goals. The role is highly collaborative, as you'll work closely with your store team to deliver an exceptional customer experience and support each other's success.

What are the key skills and qualifications needed to thrive in the AT&T Mobility position, and why are they important?

To thrive at AT&T Mobility, you need a strong understanding of wireless products and services, customer service skills, and sales acumen, typically backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, mobile devices, and point-of-sale (POS) systems is often required. Excellent communication, active listening, and problem-solving abilities help you stand out in interacting with customers and collaborating with team members. These skills are vital for driving customer satisfaction, achieving sales targets, and succeeding in a dynamic telecommunications environment.

What does AT&T Mobility do?

AT&T Mobility is a division of AT&T that provides wireless communication services, including mobile phone plans, devices, and data services. Employees in this role may work in sales, customer support, network operations, or technical support, often requiring knowledge of telecommunications technology and customer service skills.
Infographic showing various At&T Mobility job openings in Florida as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $107,423 per year, or $51.6 per hour.

Call Center Collections Representative - Hybrid

AT and T

Orlando, FL • On-site

$18.68 - $21.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 733 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies


Job description

This hybrid-remote position reports to our 12150 Research Parkway, Orlando, FL location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.
How you'll make an impact:
In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
What your day-to-day will look like:
  • You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers.
  • You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services.
  • You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
  • You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
  • In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
  • Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What we are looking for:
  • Call center or customer service experience.
  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

What you can look forward to:
  • Paid training you'll complete from home and additional resources to support you.

Our Pay Transparency:
Our earn Call Center Collections Representatives make between $18.68 to $21.80 + additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

WFH Requirements:
  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Your future is calling. Apply today!
#LI-Hybrid
Weekly Hours:
40
Time Type:
Regular
Location:
Orlando, Florida
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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