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At&T Customer Service Technician Jobs (NOW HIRING)

Sila Services

HVAC Service Technician

Buffalo, NY

At T-Mark, you'll join a team that values hard work, customer service, and professional growth. We provide the tools, training, and support needed to help our technicians build long-term careers ...

Rampmaster

Customer Service Technician

Coatesville, PA · On-site

$17 - $22.75/hr

Customer Service Technician Role Description: As a member of our Customer Excellence Team, you will ... Technical/diagnostic support over phone and at customer locations * Fueling system * Fueling system ...

Agiliti

Customer Service Technician

Iowa City, IA

$17 - $22.75/hr

Educate and engage customers at the time of delivery, keeping customers informed on the features ... Customer Service Technician I Company: Agiliti Location City: Tiffin Location State: Iowa

Agiliti Health, Inc.

Customer Service Technician

Madison, WI · On-site

$17.25 - $23.25/hr

Educate and engage customers at the time of delivery, keeping customers informed on the features ... Customer Service Technician I Company: Agiliti Location City: Madison Location State: Wisconsin

Agiliti

Customer Service Technician

West Milwaukee, WI · On-site

$17.25 - $23.25/hr

Educate and engage customers at the time of delivery, keeping customers informed on the features ... Customer Service Technician I Company: Agiliti Location City: West Milwaukee Location State:

Agiliti Health, Inc.

Customer Service Technician

Kent, WA · On-site

$19.11 - $29.41/hr

Educate and engage customers at the time of delivery, keeping customers informed on the features ... Job Title: Customer Service Technician I Company: Agiliti Location City: Kent Location State:

Agiliti

Customer Service Technician

Minneapolis, MN · On-site

$17.35 - $26.72/hr

Educate and engage customers at the time of delivery, keeping customers informed on the features ... Job Title: Customer Service Technician I Company: Agiliti Location City: Eagan Location State:

Agiliti Health, Inc.

Customer Service Technician

Kent, WA · On-site

$19.11 - $29.41/hr

Educate and engage customers at the time of delivery, keeping customers informed on the features ... Job Title: Customer Service Technician I Company: Agiliti Location City: Kent Location State:

Agiliti

Customer Service Technician

Sacramento, CA · On-site

$19.11 - $29.41/hr

Educate and engage customers at the time of delivery, keeping customers informed on the features ... Customer Service Technician I Company: Agiliti Location City: Sacramento Location State: California ...

Sila Services

Customer Service Representative

Buffalo, NY · On-site

$21 - $23/hr

At T-Mark, we know great customer experiences start with great people. We're looking for a Customer ... Communicate effectively with dispatchers, technicians, and customers * Resolve customer concerns ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Employment is at will unless otherwise governed by applicable law. Search Keywords Customer Care ...

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At T Customer Service Technician information

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$10

$20

$31

How much do at&t customer service technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for at&t customer service technician in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What is an AT&T Customer Service Technician?

AT&T Customer Service Technicians are professionals responsible for installing, maintaining, and troubleshooting AT&T’s telecommunications services, including internet, phone, and TV for residential and business customers. They work directly with customers to resolve service issues, set up new equipment, and ensure systems are running smoothly. Excellent technical skills, problem-solving abilities, and strong customer service are essential for this role. Technicians may also educate customers on using their services and assist with upgrading or repairing existing equipment.

What are the key skills and qualifications needed to thrive as an AT&T Customer Service Technician?

To thrive as an AT&T Customer Service Technician, you typically need a background in electronics or telecommunications, a high school diploma or equivalent, and often specialized training or certification in network installation and repair. Familiarity with diagnostic tools, cable testing equipment, and AT&T proprietary systems is essential for troubleshooting and service delivery. Strong interpersonal communication, problem-solving abilities, and a customer-focused attitude help technicians resolve issues efficiently and build positive relationships. These skills and qualifications ensure reliable service, high customer satisfaction, and adherence to technical standards in a dynamic field environment.

What are some common challenges faced by AT&T Customer Service Technicians, and how can new hires prepare for them?

AT&T Customer Service Technicians often encounter challenges such as troubleshooting complex technical issues, managing multiple service requests in a fast-paced environment, and adapting to rapidly evolving technology. New hires can prepare by developing strong problem-solving skills, familiarizing themselves with basic networking and telecommunications concepts, and practicing effective communication with both customers and team members. Embracing ongoing training and being open to learning from experienced colleagues can also help technicians succeed and grow in this role.
At T Customer Service Technician jobs near you
Infographic showing various At&T Customer Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

HVAC Service Technician

Sila Services

Buffalo, NY

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Sila Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

HVAC Service Technician

Location: Buffalo, NY
Company: T-Mark Plumbing, Heating, Cooling & Electric

About T-Mark

T-Mark Plumbing, Heating, Cooling & Electric has been serving Western New York homeowners for decades by providing exceptional service and trusted home comfort solutions. We are committed to investing in our employees, delivering outstanding customer experiences, and building a culture where technicians can grow and succeed.

Position Summary

T-Mark is seeking an experienced HVAC Service Technician to diagnose, repair, maintain, and service residential heating and cooling systems. The ideal candidate is a strong troubleshooter who enjoys working directly with customers, takes pride in delivering quality work, and is committed to providing an exceptional customer experience.

Responsibilities
  • Diagnose, troubleshoot, repair, and maintain residential HVAC systems.
  • Perform preventative maintenance on heating and cooling equipment.
  • Identify system issues and provide customers with repair and replacement options.
  • Educate homeowners on equipment performance, maintenance, and energy-saving opportunities.
  • Maintain accurate service records and documentation.
  • Ensure all work is completed safely and in compliance with company standards and industry regulations.
  • Communicate effectively with customers, dispatchers, and management.
  • Participate in ongoing training and development programs.
  • Maintain company vehicle, tools, and equipment.
  • Deliver a best-in-class customer experience on every service call.
Qualifications Required
  • Minimum 2+ years of residential HVAC service experience.
  • Strong diagnostic and troubleshooting abilities.
  • Experience servicing furnaces, air conditioners, heat pumps, and related residential HVAC equipment.
  • Valid driver's license with an acceptable driving record.
  • Strong customer service and communication skills.
  • Ability to work independently while maintaining a team-first attitude.
Preferred
  • EPA Universal Certification.
  • NATE Certification.
  • Experience with ServiceTitan.
  • Experience with indoor air quality products, humidifiers, and ductless mini-split systems.
  • Sales and customer education experience.
Skills & Attributes
  • Strong mechanical aptitude.
  • Problem-solving mindset.
  • Professional appearance and demeanor.
  • Dependable and self-motivated.
  • Ability to build trust and rapport with customers.
  • Commitment to safety and quality workmanship.
Compensation & Benefits
  • Competitive Pay
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Company Vehicle
  • Company-Provided Uniforms
  • Ongoing Training and Career Development
  • Advancement Opportunities
  • Year-Round Work
Why Join T-Mark?

At T-Mark, you'll join a team that values hard work, customer service, and professional growth. We provide the tools, training, and support needed to help our technicians build long-term careers while serving homeowners throughout Western New York.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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