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At Home Chat Jobs in Rochester, NY (NOW HIRING)

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Moving or lifting of patients may require lifting of up to 50 pounds at times. RNs may face hazards ...

We sit at the heart of the supply chain, partnering with producers and customers to source, make ... This is home office position, that requires up to 75% travel to cover the area of responsibility ...

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At Home Chat information

See Rochester, NY salary details

$13

$25

$51

How much do at home chat jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for at home chat in Rochester, NY is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by at home chat agents and how can they be addressed?

At Home Chat agents often face challenges such as managing multiple conversations at once, maintaining consistent communication quality, and staying motivated while working remotely. To address these, it's helpful to develop strong multitasking skills, use organizational tools provided by the employer, and regularly participate in team meetings or online forums to stay connected with colleagues. Taking short breaks and setting a structured work schedule can also help maintain focus and productivity throughout the day.

How do you become an at home chat agent?

To become an at-home chat agent, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many companies require applicants to pass a skills assessment and complete training before starting. Having a quiet workspace and familiarity with chat software are also beneficial.

What are the key skills and qualifications needed to thrive as an at home chat representative?

To thrive as an At Home Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help build positive brand experiences in a remote environment.

What is the difference between At Home Chat vs Customer Service Representative?

AspectAt Home ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Common Search IntentAt Home Chat vs Customer Service Representative

At Home Chat roles focus on providing customer support through online chat platforms from a remote location, requiring minimal credentials and offering flexible work. Customer Service Representatives may work in person or remotely, handling calls and emails. Both roles serve customer needs but differ mainly in communication channels and work environment.

What is an at home chat?

At Home Chat jobs are remote positions where employees or contractors provide customer service, technical support, or sales assistance via online chat platforms instead of phone calls or in-person interactions. These roles typically involve answering customer inquiries, resolving issues, and sometimes processing orders, all from the comfort of your home. At Home Chat agents need strong written communication skills, reliability, and the ability to multitask efficiently. Many companies in industries like retail, technology, and financial services hire for these positions, either full-time or part-time.
What are the most commonly searched types of Chat jobs in Rochester, NY? The most popular types of Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Chat jobs? Cities near Rochester, NY with the most At Home Chat job openings:
Infographic showing various At Home Chat job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $52,564 per year, or $25.3 per hour.

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago


Job description

WEB DEVELOPER
FULL TIME, EXEMPT (HYBRID ROLE)
Clearance: U.S. Citizenship required. Active Secret clearance or ability to obtain and maintain one (sponsorship available).
ABOUT US:
At REDCOM, our mission is to design the most reliable and innovative communications solutions for customers that span all branches of the U.S. military, government agencies, public safety organizations, and telecom service providers. After more than 45 years in business, we are still in growth mode. We’re looking for a web developer to help us design and deliver secure and reliable voice, video, and chat applications that span from the core of a Carrier Network to the Tactical Edge.
POSITION SUMMARY
We are seeking a Software Web Developer to design, develop, and maintain our software products through the development of web applications and websites that support REDCOM’s new vertical product capability.
We are looking for someone who thrives while working in a supportive environment where you can both have fun, and where your development efforts will make a tangible difference.
ESSENTIAL FUNCTIONS:
  • Design, develop, manage, maintain and support REDCOM software products
  • Works individually or within a team to implement specific features and resolve customer issues
  • Acquire an expert level understanding of technologies and protocols relevant to REDCOM products
KNOWLEDGE amp; SKILLS THAT ARE REQUIRED TO FULFILL THE ESSENTIAL FUNCTIONS:
  • Development of websites and web applications as well as maintaining existing code.
  • Front-end and back-end development, including seamless integration of front- to back-end functionality.
  • Model-View Controller (MVC) and modern web frameworks.
  • PHP expertise
  • Effective use of HTML5, JavaScript, CSS.
  • SQL (PostgreSQL preferred)
  • Development of APIs (REST/JSON)
  • Knowledge of commonly used concepts, practices and procedures within the software development field
  • BS or higher in Software Engineering, Computer Engineering, Computer Science, or equivalent
PRACTICAL EXPERIENCES THAT ARE PREFERRED TO FULFILL THE ESSENTIAL FUNCTIONS:
  • Telecommunications and Chat protocols; including SIP, XMPP
  • IP Networking technologies and protocols
  • Bootstrap
  • CodeIgniter
  • Vue.js
  • Testing tools, including Selenium and PHPUnit
  • FreeBSD, Linux or other current Unix environments
  • GIT
  • Apache
  • Security and encryption
  • CMFF / Modular Systems: Familiarity with or ability to quickly ramp up on CMOSS Mounted Form Factor (CMFF), open architecture standards, and C5ISR/EW capabilities is highly desired.
OTHER DUTIES:
  • Complete special projects and perform other duties as necessary.
SPECIAL WORKING CONDITIONS:
  • No special working conditions – work in office environment
  • Travel on an exception basis only
  • May require extended work hours to meet project or customer requirements.
PHYSICAL REQUIREMENTS:
  • Must be able to work at a computer/computer workstation for extended periods of time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change based on business needs.
ABOUT REDCOM LABORATORIES, INC.:
REDCOM Laboratories, Inc. is a private woman-owned small business based in Victor, New York. Since 1978, REDCOM has been developing and manufacturing the world’s most reliable communications systems for all branches of the U.S. military, our NATO allies, government agencies, emergency responders, service providers, and enterprises.
REDCOM was awarded a Top Workplaces award in 2020 and 2021 by The Democrat and Chronicle. This dedication is based solely on employee feedback gathered through an anonymous survey that uniquely measured 15 drivers of engaged cultures. These drivers are critical to the success of any organization: including alignment, execution, and connection, just to name a few. As a first-time participant in the program, REDCOM surpassed hundreds of other companies for the top distinction.
At REDCOM, our mission is to provide the most secure communications solutions in the world. Our trusted and proven products are designed and backed by our relentless drive for quality, innovation, and world-class support.
REDCOM allocates substantial resources to research and development. In fact, the name REDCOM is an acronym that stands for REsearch and Development in COMmunications.
Our principal office is located in our 140,000 sq. ft. headquarters in the town of Victor, a suburb of Rochester, New York. This state-of-the-art campus is home to a large engineering and development team, along with our customer service, sales, manufacturing, and leadership teams.
REDCOM designs, engineers, and manufactures all of our products right here in the United States. We work only with vetted and trusted suppliers to ensure that we source the best and most reliable components for every product. REDCOM has proactively addressed every step of the supply chain to reduce risk, making our products TAA compliant.
What really makes REDCOM stand out from most other companies is our family-oriented culture. We encourage our employees to innovate and empower them to work autonomously. This enables REDCOM to not just respond to customer requirements but to generate truly innovative solutions. We understand and anticipate user needs and develop solutions to meet them. We love solving problems that other companies can’t — or won’t — tackle.
The wage range for this role considers the range of qualifications that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each position.

Software Engineer: Hiring Range $66,000 - $77,000
Senior Software Engineer: Hiring Range $76,000 - $87,500
WHY YOU WANT TO WORK AT REDCOM - We have an incredible benefits package including:
  • 3 weeks of paid vacation per year, plus a generous sick time policy
  • Generous rollover policy
  • 10 paid holidays per year
  • Generous medical insurance
  • Dental and vision coverage
  • 401(k) plan with match
  • Learning amp; development is strongly encouraged
  • Remote friendly work environment
  • Beautiful campus and generous office space
  • On-site workout facility
  • Tuition Assistance Program