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At Home Chat Jobs in Rochester, MI (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... At-home high speed internet on a private network * A private, HIPAA compliant, dedicated office ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... At-home high speed internet on a private network * A private, HIPAA compliant, dedicated office ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... At-home high speed internet on a private network * A private, HIPAA compliant, dedicated office ...

Common Ground

988 Crisis Specialist

Pontiac, MI

Communication may include calls, text, and/or chat * Offer information on available resources like ... At-home high speed internet on a private network * A private, HIPAA compliant, dedicated office ...

England Logistics

Account Manager

Southfield, MI

$55K/yr

Enjoy paid vacation, holidays, and sick days we want you to thrive both at work and at home ... Lets chat and explore how you can grow with England Logistics! Equal Employment Opportunity We use ...

England Logistics

Account Manager

Southfield, MI · On-site

$55K/yr

Enjoy paid vacation, holidays, and sick days we want you to thrive both at work and at home ... Let's chat and explore how you can grow with England Logistics! Equal Employment Opportunity We use ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... chat channels * Understanding of electric vehicles or home charging solutions * Automotive ... Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all ...

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All JobsAt Home Chat JobsAt Home Chat Jobs in Rochester, MI

At Home Chat information

See Rochester, MI salary details

$12

$23

$47

How much do at home chat jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for at home chat in Rochester, MI is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.97 per hour, depending on experience, location, and employer.

What is an at home chat?

At Home Chat jobs are remote positions where employees or contractors provide customer service, technical support, or sales assistance via online chat platforms instead of phone calls or in-person interactions. These roles typically involve answering customer inquiries, resolving issues, and sometimes processing orders, all from the comfort of your home. At Home Chat agents need strong written communication skills, reliability, and the ability to multitask efficiently. Many companies in industries like retail, technology, and financial services hire for these positions, either full-time or part-time.

What are the key skills and qualifications needed to thrive as an at home chat representative?

To thrive as an At Home Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help build positive brand experiences in a remote environment.

What are some common challenges faced by at home chat agents and how can they be addressed?

At Home Chat agents often face challenges such as managing multiple conversations at once, maintaining consistent communication quality, and staying motivated while working remotely. To address these, it's helpful to develop strong multitasking skills, use organizational tools provided by the employer, and regularly participate in team meetings or online forums to stay connected with colleagues. Taking short breaks and setting a structured work schedule can also help maintain focus and productivity throughout the day.

What is the difference between At Home Chat vs Customer Service Representative?

AspectAt Home ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Common Search IntentAt Home Chat vs Customer Service Representative

At Home Chat roles focus on providing customer support through online chat platforms from a remote location, requiring minimal credentials and offering flexible work. Customer Service Representatives may work in person or remotely, handling calls and emails. Both roles serve customer needs but differ mainly in communication channels and work environment.

How do I become an at home chat agent?

To become an at-home chat agent, you typically need strong communication skills, basic computer proficiency, and a reliable internet connection. Many companies require applicants to pass a skills assessment and may prefer prior customer service experience or familiarity with chat platforms. Some roles also require flexible availability and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat jobs in Rochester, MI?

The most popular types of Chat jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for At Home Chat jobs?

Cities near Rochester, MI with the most At Home Chat job openings:

At Home Chat jobs near you
Infographic showing various At Home Chat job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $49,036 per year, or $23.6 per hour.

988 Crisis Specialist

Common Ground

Pontiac, MI • On-site, Remote

$21/hr

Full-time

PTO

Posted 20 days ago

Job description

Description
Position at Common Ground
Job Title: 988 Crisis Specialist
Base Pay: $21 hourly + shift differentials
Various Full-Time & Part-Time Shifts Available
About you:
The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply
    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different
    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work
    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
Find out more at https://commongroundhelps.org
View the full job description here: 988 Crisis Specialist Job Description.pdf

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