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At Home Chat Jobs in Riverside, CA (NOW HIRING)

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

Description Position at loanDepot Position Summary: Responsible for the strategic direction ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

Description Position at loanDepot Position Summary: Responsible for the strategic direction ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

Lennar

Loan Officer Associate

Irvine, CA · On-site

$19.36 - $21/hr

Ensure that borrowers can easily reach out through various channels (phone, email, chat) and ... Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar ...

Lennar

Loan Officer Associate

Irvine, CA

$19.36 - $21/hr

Ensure that borrowers can easily reach out through various channels (phone, email, chat) and ... Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar ...

ATLETICA USA LLC

Be Seen First

Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

Answer customer inquiries by email, chat, and phone: product questions, order status, returns, and ... Based in or near Corona, CA -- this is an on-site position at our warehouse. Pay and details * $21 ...

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Showing results 41-60

All JobsAt Home Chat JobsAt Home Chat Jobs in Riverside, CA

At Home Chat information

See Riverside, CA salary details

$13

$26

$54

How much do at home chat jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for at home chat in Riverside, CA is $26.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $30.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by at home chat agents and how can they be addressed?

At Home Chat agents often face challenges such as managing multiple conversations at once, maintaining consistent communication quality, and staying motivated while working remotely. To address these, it's helpful to develop strong multitasking skills, use organizational tools provided by the employer, and regularly participate in team meetings or online forums to stay connected with colleagues. Taking short breaks and setting a structured work schedule can also help maintain focus and productivity throughout the day.

How do you become an at home chat agent?

To become an at-home chat agent, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many companies require applicants to pass a skills assessment and complete training before starting. Having a quiet workspace and familiarity with chat software are also beneficial.

What are the key skills and qualifications needed to thrive as an at home chat representative?

To thrive as an At Home Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help build positive brand experiences in a remote environment.

What is the difference between At Home Chat vs Customer Service Representative?

AspectAt Home ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Common Search IntentAt Home Chat vs Customer Service Representative

At Home Chat roles focus on providing customer support through online chat platforms from a remote location, requiring minimal credentials and offering flexible work. Customer Service Representatives may work in person or remotely, handling calls and emails. Both roles serve customer needs but differ mainly in communication channels and work environment.

What is an at home chat?

At Home Chat jobs are remote positions where employees or contractors provide customer service, technical support, or sales assistance via online chat platforms instead of phone calls or in-person interactions. These roles typically involve answering customer inquiries, resolving issues, and sometimes processing orders, all from the comfort of your home. At Home Chat agents need strong written communication skills, reliability, and the ability to multitask efficiently. Many companies in industries like retail, technology, and financial services hire for these positions, either full-time or part-time.

What are the most commonly searched types of Chat jobs in Riverside, CA?

The most popular types of Chat jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for At Home Chat jobs?

Cities near Riverside, CA with the most At Home Chat job openings:

At Home Chat jobs near you
Infographic showing various At Home Chat job openings in Riverside, CA as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 23% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $55,579 per year, or $26.7 per hour.

VP, Contact Center Technology

loanDepot

Irvine, CA • On-site

$148K - $190K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 hours ago

loanDepot rating

7.8

Company rating: 7.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description
Position at loanDepot
Position Summary:
Responsible for the strategic direction, implementation, and optimization of technology systems that drive customer service efficiency, including CCaaS platforms, CRM, AI/IVR tools, and omnichannel solutions. This leader bridges operational needs with technical infrastructure to enhance agent performance and customer experience
Responsibilities:
  • Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email).
  • Leads the optimization of the telephony platform, conducts a holistic assessment of capabilities, adoption gaps, and configuration opportunities to maximize ROI and system impact.
  • Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage, identifying cost-reduction opportunities, optimizing licensing, and ensuring investments deliver measurable value and operational efficiencies.
  • Transforms complex operational, telephony, and customer journey data into clear, actionable strategies that enhance agent performance, reduces friction points, elevates overall customer experience and drives revenue.
  • Manages the integration of telephony, AI-powered self-service (IVA), and CRM systems to create seamless agent desktops and improve customer journeys.
  • Leverages workforce engagement tools and data-driven insights to improve KPIs such as Average Handle Time (AHT) and First Call Resolution (FCR).
  • Re-evaluates success metrics and governance mechanisms to determine effectiveness of system enhancements and data-driven initiatives, ensuring technology investments directly support organizational goals and operational excellence.
  • Mentors technical teams and manage relationships with vendors to ensure system reliability and security.
  • Fosters strong relationships with cross-functional teams to ensure initiatives are successfully delivered and innovation prioritized, while managing multiple priorities.
  • Leads, coaches, and develops a high-performing team by providing clear direction, ongoing feedback, and opportunities for growth, ensuring alignment with organizational goals and operational excellence.
  • Facilitates collaboration and creates a positive team environment through initiatives that address team dynamics, builds cohesion, and promotes growth.
  • Performs other duties and projects assigned.

Requirements:
  • Bachelor's Degree required in Information Technology or similar field, and/or a minimum of twelve (12) + years' experience working in a similar field.
  • Deep understanding of telephony, cloud-based networking, and contact center infrastructure; Genesys expertise highly preferred.
  • Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.).
  • Proven ability to design and optimize omnichannel customer journeys.
  • Hands-on experience with outbound and inbound campaign management, including segmentation, routing, and performance tracking.
  • Experience in the Mortgage industry preferred.
  • Travel 10% + of time required.
  • Proficient with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Teams.
  • Ability to interpret data and apply basic to intermediate math skills.
  • Exceptional verbal, written and interpersonal communication skills.
  • Solid problem-solving skills with a practical, solution-focused approach.

Why work for #teamloanDepot:
  • Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful, and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this roles is between $182,000 and $251,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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