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At Home Call Center Representative Jobs in Decatur, TN

At Erie Home, a leading provider of residential roofing solutions, we set you up for success - pre ... Focus on closing deals, attend pre-set, pre-qualified, one-call-close appointments for our unique ...

Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical ...

Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical ...

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At Home Call Center Representative information

See Decatur, TN salary details

$8

$14

$20

How much do at home call center representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for at home call center representative in Decatur, TN is $14.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $15.77 per hour, depending on experience, location, and employer.

What is an at home call center representative?

At Home Call Center Representatives are customer service professionals who work remotely, typically from their own homes, to handle customer inquiries, resolve issues, and provide support over the phone, email, or chat. They use specialized software to connect with customers and access necessary information. This role allows for flexible work arrangements and is popular among those seeking remote employment. Responsibilities may include answering questions, processing orders, troubleshooting technical problems, and maintaining customer satisfaction. Many companies provide training and equipment to help representatives succeed in a remote environment.

What are the key skills and qualifications needed to thrive as an at home call center representative?

To excel as an At Home Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Outstanding representatives demonstrate patience, active listening, and resilience in handling diverse customer queries. These capabilities ensure efficient issue resolution, high customer satisfaction, and reliable remote service delivery.

What are some common challenges faced by at home call center representatives, and how can they be managed?

At Home Call Center Representatives often encounter challenges such as managing distractions in a home environment, maintaining consistent productivity, and staying connected with remote supervisors and teammates. To overcome these, it’s important to establish a dedicated, quiet workspace and set clear boundaries with household members during work hours. Utilizing company-provided communication tools, participating in regular team check-ins, and following a structured daily routine can help maintain focus and foster a sense of team connection, even while working remotely.

What is the difference between At Home Call Center Representative vs Customer Service Agent?

AspectAt Home Call Center RepresentativeCustomer Service Agent
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Industry UsageCustomer support, telecommunication, retailRetail, banking, tech support
Job FocusHandling inbound/outbound calls, troubleshooting, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar skills, but At Home Call Center Representatives primarily work remotely handling calls for various companies, while Customer Service Agents may work in-office or remotely, often within specific industries like retail or banking. The main difference lies in the work setting and sometimes the scope of responsibilities.

What cities near Decatur, TN are hiring for At Home Call Center Representative jobs?

Cities near Decatur, TN with the most At Home Call Center Representative job openings:

Infographic showing various At Home Call Center Representative job openings in Decatur, TN as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 2% Contract, and 3% Nights. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $30,538 per year, or $14.7 per hour.

Sales Representative

Soddy Daisy, TN • On-site

Altitude Development Group
Insurance Services • 51 - 200 employees

$76K - $121K/yr

Full-time

Re-posted 4 days ago


Job description

Our sales team is growing, and we are looking for a sharp and energetic new individual to grow with us! Ideally, we are looking for candidates with previous sales experience who have outgrown working in a call center or door-to-door sales environment and want to level up their professional careers. However, previous sales experience is not a requirement; we will hire and train the right candidate.

Our top priority is finding someone who aligns with our mission and core values of Ownership, Growth, and Service.

At Altitude, we provide extensive training, both in an online classroom setting and hands-on with an assigned trainer in your own sales territory. Your trainer will work with you to teach you the basics of the business sales cycle process but also more advanced sales techniques and skills. This position will consist of working in your own assigned sales territory most days and weeks, although travel weeks to sell in other territories with your fellow sales team members are scheduled and available regularly (travel is not required).

Our Ideal Candidate:

  • Tough-minded, confident, and self-starting

  • Disciplined and purposeful; with a desire to work independently

  • Skilled at overcoming objections and not afraid of rejection

  • Willing to work a full-time work week (40 hours)

  • Possessing a track record of high performance or excellence

  • Passionate about helping others 

  • Loves the hunt and likes working in a dynamic, changing work environment

Overview of Duties and Responsibilities:

This is an outside sales position working in your own assigned sales territory. We will train you to call on small and medium-sized businesses that operate in a variety of industries, meeting face-to-face with business owners and decision-makers to offer some of the industry's best supplemental insurance products and services to them and their employees. You will work with business owners, benefits managers, and their employees individually at times; other times, you will give product presentations with employee groups as large as 50-100+ people. You will be expected to:

  • Respond to general emails and phone calls from clients

  • Set follow-up appointments with prospective and current clients to review their needs

  • Be present on scheduled calls or meetings with your sales team or manager

  • Call on new businesses, referrals, and existing clients who need to be reserviced

  • Build and maintain your own book of business

  • Meet with sales team manager as needed to discuss and set your upcoming monthly and quarterly target sales goals and quotas

  • Develop relationships with local business owners in your territory

  • Set your own scheduled working hours and submit them to your sales manager each week

  • Follow up on provided sales leads and cold-call on businesses in person, balancing "cold" lead generation and sales with your warm leads and appointments with existing clients

  • Submit your sales metrics and activity daily

We Offer:

  • Virtual classroom training as well as hands-on sales training in your own territory

  • Weekly draw pay with bonuses and commission eligibility upon start

  • Quarterly and annual incentive trips, cash bonuses, and stock share bonuses

  • Advancement and promotions based on personal performance

  • Excellent ongoing professional development, advanced sales training, and leadership training

  • Increased schedule flexibility once you have an established book of business

  • Work around other like-minded, driven, caring people in a culture that feels like a family

Additional Position Qualifications:

  • Already licensed in Health & Life general lines (or willing and able to obtain Health & Life producer license - licensing reimbursement offered)

  • Bachelor's degree or a minimum of 4 years of professional (post-high school) work experience. Candidates within 6 months or less of degree completion will be considered, as will candidates with less than 4 years of professional work experience with relevant or specialized outside sales experience.

We do not use AI in our recruiting/interview process. Your resume will be reviewed and your interview will be conducted by one of our team members. Due to the nature of this position talking to others about insurance during difficult health topics we strongly believe this position cannot lean on AI but rather requires connecting with people.