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At Home Call Center Representative Jobs in Decatur, TN

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At Home Call Center Representative information

See Decatur, TN salary details

$8

$14

$20

How much do at home call center representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for at home call center representative in Decatur, TN is $14.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $15.77 per hour, depending on experience, location, and employer.

What is an at home call center representative?

At Home Call Center Representatives are customer service professionals who work remotely, typically from their own homes, to handle customer inquiries, resolve issues, and provide support over the phone, email, or chat. They use specialized software to connect with customers and access necessary information. This role allows for flexible work arrangements and is popular among those seeking remote employment. Responsibilities may include answering questions, processing orders, troubleshooting technical problems, and maintaining customer satisfaction. Many companies provide training and equipment to help representatives succeed in a remote environment.

What are the key skills and qualifications needed to thrive as an at home call center representative?

To excel as an At Home Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Outstanding representatives demonstrate patience, active listening, and resilience in handling diverse customer queries. These capabilities ensure efficient issue resolution, high customer satisfaction, and reliable remote service delivery.

What are some common challenges faced by at home call center representatives, and how can they be managed?

At Home Call Center Representatives often encounter challenges such as managing distractions in a home environment, maintaining consistent productivity, and staying connected with remote supervisors and teammates. To overcome these, it’s important to establish a dedicated, quiet workspace and set clear boundaries with household members during work hours. Utilizing company-provided communication tools, participating in regular team check-ins, and following a structured daily routine can help maintain focus and foster a sense of team connection, even while working remotely.

What is the difference between At Home Call Center Representative vs Customer Service Agent?

AspectAt Home Call Center RepresentativeCustomer Service Agent
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Industry UsageCustomer support, telecommunication, retailRetail, banking, tech support
Job FocusHandling inbound/outbound calls, troubleshooting, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar skills, but At Home Call Center Representatives primarily work remotely handling calls for various companies, while Customer Service Agents may work in-office or remotely, often within specific industries like retail or banking. The main difference lies in the work setting and sometimes the scope of responsibilities.

What cities near Decatur, TN are hiring for At Home Call Center Representative jobs?

Cities near Decatur, TN with the most At Home Call Center Representative job openings:

At Home Call Center Representative jobs near you
Infographic showing various At Home Call Center Representative job openings in Decatur, TN as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 2% Contract, and 3% Nights. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $30,538 per year, or $14.7 per hour.

Call Center Representative/ Customer Service

Wilkins Research Services LLC

Chattanooga, TN

$13.25 - $17.25/hr

Full-time

Re-posted 19 days ago

Job description

Join Our Team at Wilkins Research Services LLC!

Are you looking for a rewarding opportunity to make a difference in people's lives? Do you have excellent communication skills and a passion for conducting interviews? Look no further, because Wilkins Research Services LLC in Chattanooga, TN is seeking dedicated individuals to join our team as Call Center Interviewers!

Job Description

As a Call Center Interviewer at Wilkins Research Services LLC, you will play a crucial role in gathering valuable information through phone interviews. Your responsibilities will include:

  • Conducting scripted interviews with survey participants
  • Accurately recording responses and data in our system
  • Ensuring a high level of professionalism and courtesy at all times
  • Adhering to strict confidentiality guidelines and ethical standards
  • Meeting productivity and quality targets set by management

Successful candidates for this role will have a strong attention to detail, excellent verbal communication skills, and the ability to work efficiently in a fast-paced environment. Prior experience in a call center or customer service role is a plus, but not required. We provide comprehensive training to all new hires to set you up for success as a Call Center Interviewer.

If you are a team player who is passionate about gathering data and making a difference, we want to hear from you!

About Us

Wilkins Research Services LLC is a leading provider of market research and data collection services. We pride ourselves on delivering high-quality, accurate information to help our clients make informed decisions. Our team of Call Center Interviewers plays a vital role in the success of our projects by conducting essential interviews and gathering valuable data. Join us at Wilkins Research Services LLC and be a part of a dynamic and supportive work environment dedicated to excellence in research.


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