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At Home Amazon Customer Service Jobs in Puerto Rico

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service ... Exposed to use of computerized equipment at all times to perform its functions. * Vision, speaking ...

Enterprise Holdings

PR · On-site

$10.50/hr

Qualifications - Must be at least 18 years old - Must be fluent in English and Spanish. - Must be ... D. required - Experience in handling customer service functions preferred - Must have basic ...

Enterprise Holdings

PR

$10.50/hr

Qualifications- Must be at least 18 years old - Must be fluent in English and Spanish. - Must be ... D. required - Experience in handling customer service functions preferred - Must have basic ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service ... Exposed to use of computerized equipment at all times to perform its functions. * Vision, speaking ...

Dollartree

Customer Service Associate I

Saint Just, PR

$11 - $15.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

Walgreens

Pharmacy Customer Service Associate

San Juan, PR · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store ...

Walgreens

Pharmacy Customer Service Associate

San Juan, PR · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store ...

Walgreens

Pharmacy Customer Service Associate

Bayamon, PR · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance ... at hr@3500square.com or 1-787-814-0087. 3500 Square, LLC participates in E-Verify. If E-Verify ...

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At Home Amazon Customer Service information

What are the most common challenges faced by At Home Amazon Customer Service representatives, and how are they supported in overcoming them?

At Home Amazon Customer Service representatives often face challenges such as managing high volumes of customer inquiries, resolving complex issues without face-to-face interaction, and maintaining productivity in a remote environment. To support these challenges, Amazon provides comprehensive training, access to a robust knowledge base, and real-time support from team leads and supervisors. Additionally, regular team meetings and performance feedback help remote employees stay connected and continuously improve their skills.

What does an At Home Amazon Customer Service representative do?

An At Home Amazon Customer Service representative assists customers with their inquiries and issues via phone, chat, or email from the comfort of their own home. Their responsibilities include answering product questions, helping with order tracking, processing returns and refunds, and resolving any problems customers might encounter. They are trained to provide excellent service, follow Amazon’s policies, and use company tools to ensure customer satisfaction. This role requires strong communication skills, reliability, and the ability to work independently while meeting performance goals.

What are the key skills and qualifications needed to thrive as an At Home Amazon Customer Service representative?

To thrive as an At Home Amazon Customer Service Representative, you need strong problem-solving abilities, effective verbal and written communication, and a high school diploma or equivalent. Familiarity with customer service platforms, chat/email systems, and Amazon's proprietary tools is typically required. Patience, empathy, and time management are crucial soft skills for delivering excellent customer experiences remotely. These skills ensure efficient resolution of customer issues, maintain Amazon's service standards, and foster customer loyalty in a virtual work environment.
What are the most commonly searched types of Amazon Customer Service jobs in Puerto Rico? The most popular types of Amazon Customer Service jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for At Home Amazon Customer Service jobs? Cities in Puerto Rico with the most At Home Amazon Customer Service job openings:
At Home Amazon Customer Service jobs near you

Bilingüe - Customer Service Representative

Insight Communications

PR • On-site

$27K - $29K/yr

Full-time

Re-posted 21 days ago

Job description

Job Description

Department

Operational

Location

342 San Luis St., Suite 304, San Juan, PR 00920

Position

Customer Service Representative

Reports to

German Muñoz

Title

Director of Operations

Position type:

Full time

Part time

Contract

In house

Shift hours: 40 weekly

Operating: Monday to Sunday, rotating shifts

Extent

No extent

General purpose

The customer service representative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction.

RESPONSIBILITIES AND COMPETENCES
  • Manage a large number of incoming calls.
  • Identify and evaluate the needs of customers to achieve their satisfaction.
  • Provide accurate, valid and complete information.
  • Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
  • Maintain quality and productivity in accordance with the provisions of the Company.
  • Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
  • Correctly register the information in the contact system.
  • Follow communication procedures, guidelines and policies.
  • You must demonstrate the following competencies: Tolerance, Empathy, Communication, Technical Skills, and Results Orientation.
  • Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
  • Minimum of 6 months of demonstrable customer service experience or experience as a customer service representative.
  • Great capacities to maintain telephone contact and for active listening.
  • Customer orientation and ability to adapt / respond to different types of personalities.
  • Knowledge and domain with computerized equipment.
  • Excellent in keyboard handling and data entry.
  • Trained to work under pressure and able to respond to high volume of work.
  • Ability to work in a team.
  • Excellent verbal and written communication skills.
  • Good diction.
  • Availability of schedules and rotating shifts.
  • Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
  • Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration)
DEMANDS
  • Work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions.
  • Exposed to use of computerized equipment at all times to perform its functions.
  • Vision, speaking and listening are required to perform their functions and capable of being understood.
  • Be available to work overtime in cases of operational need that may be required.

Approve by

Maria Miranda De Jesús

Title

HR & Finance Director

Employee sigature

Date


Affirmative Action Plan Statement / Equal Employment Opportunity

Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.


Insight Communications, Corp.

342 San Luis St., Suite 304, San Juan, PR 00920

Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928