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At Dispatch Jobs in Arkansas (NOW HIRING)

Optus, Inc

Services Coordinator - Dispatch

Jonesboro, AR · On-site

$17.50 - $18/hr

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and can ... Dispatch and coordinate field technicians based on skills, availability, location, and service ...

Optus, Inc

Services Coordinator - Dispatch

Jonesboro, AR · On-site

$17.50 - $18/hr

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and can ... Dispatch and coordinate field technicians based on skills, availability, location, and service ...

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At Dispatch information

What is an At Dispatch job?

'At Dispatch' jobs refer to positions where employees are responsible for coordinating, scheduling, and managing the movement of goods, vehicles, or personnel from a central location. These roles typically involve communicating with drivers, tracking shipments, and ensuring that deliveries or services are carried out efficiently and on time. Dispatchers play a crucial role in logistics, transportation, emergency services, and other industries that require real-time coordination. The job often requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Dispatch professional?

To thrive as a Dispatch professional, you need strong organizational skills, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like radios or phone systems is typically required. Excellent problem-solving, communication, and stress management skills help you coordinate effectively and maintain composure under pressure. These abilities are crucial for ensuring efficient operations, timely responses, and safety across transportation or emergency service environments.

What are some typical challenges faced by team members working at Dispatch, and how can new hires prepare for them?

At Dispatch, team members often work in a fast-paced environment that requires quick thinking and adaptability, as they coordinate logistics and communicate with various stakeholders. Common challenges include managing shifting priorities, handling unexpected delivery issues, and ensuring clear communication between drivers, clients, and internal teams. New hires can prepare by developing strong organizational skills, being proactive in problem-solving, and familiarizing themselves with dispatch software and best practices. Engaging in continuous learning and open communication with teammates can also help ease the transition and contribute to overall team success.

What is the difference between At Dispatch vs Delivery Driver?

AspectAt DispatchDelivery Driver
Required CredentialsDriver's license, possibly a commercial licenseDriver's license, vehicle registration
Work EnvironmentDispatch centers, offices, or remote coordinationOn the road, making deliveries
Employer & Industry UsageLogistics, courier, transportation companiesFood, retail, courier services
Common Search & ComparisonFocuses on dispatching tasks and coordinationFocuses on actual delivery of goods

At Dispatch roles involve coordinating and managing delivery schedules, often working from a central office or remotely. Delivery Drivers are responsible for physically delivering goods to customers. While both roles are integral to logistics, At Dispatch focuses on planning and communication, whereas Delivery Drivers handle the execution of deliveries on the ground.

How to start a dispatcher with no experience?

To start as a dispatcher with no experience, focus on developing strong communication, organization, and problem-solving skills. Entry-level positions often provide on-the-job training, and obtaining certifications in transportation or logistics can improve your prospects. Familiarity with dispatch software and a good understanding of scheduling and route planning are also beneficial.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes relevant certifications or experience. Employers often look for candidates who can handle stressful situations and use dispatch software efficiently. Entry-level positions may be easier to obtain, while specialized roles might require additional training or experience.

What disqualifies you from being a dispatcher?

Disqualifications for a dispatcher role typically include a criminal record, poor driving history, lack of necessary certifications or licenses, and inadequate communication or organizational skills. Employers also look for reliability, the ability to work under pressure, and a clean background check, especially since dispatchers often handle sensitive information and coordinate with emergency or transportation services.
At Dispatch jobs near you

Services Coordinator - Dispatch

Jonesboro, AR • On-site

Optus, Inc
51 - 200 employees
Learn more about Optus, Incexternal

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

THIS IS NOT A REMOTE OR HYBRID POSITION. YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO, AR.
The Services Coordinator- Dispatch is responsible for managing and coordinating service calls and project work for low-voltage and telephony systems. Acting as the central point of intake, triage, scheduling, and communication, the Services Coordinator ensures the right technicians, tools, resources, and information are aligned to meet service commitments and customer expectations.
The ideal candidate thrives in a fast-paced environment, excels at multitasking, and can effectively coordinate among field technicians, customers, vendors, carriers, and internal teams. This position plays a critical role in minimizing customer downtime, supporting emergency response activities, and delivering an exceptional service experience.
Responsibilities:
  • Receive, review, prioritize, and manage incoming service requests, ensuring all necessary information is collected for accurate scheduling and resolution.
  • Dispatch and coordinate field technicians based on skills, availability, location, and service requirements.
  • Schedule service calls, emergency requests, project work, and follow-up visits while managing access requirements and scheduling constraints.
  • Serve as the primary point of contact for customers, providing appointment confirmations, service updates, and status communications.
  • Coordinate resources, materials, equipment, vendors, and third-party partners to support successful service delivery.
  • Maintain accurate service records, documentation, technician updates, and service status tracking within service management systems.
  • Monitor service progress to support SLA compliance and timely resolution of customer issues.
  • Escalate critical service issues as needed and support Service Managers with urgent dispatch, scheduling, and operational needs.
  • Assist in coordinating emergency service requests and mission-critical customer incidents to minimize downtime and ensure customer satisfaction.

Qualifications:
  • 1+ years of experience in dispatching, service coordination, logistics, customer support, or a related administrative role preferred.
  • Strong organizational, scheduling, and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills with a customer-focused approach.
  • Detail-oriented with strong problem-solving abilities and a commitment to accuracy.
  • Proficiency with Microsoft Office and scheduling, dispatch, or service management software; ability to quickly learn new systems and tools.
  • Experience supporting field service operations, telecommunications, low-voltage systems, or coordinating field technicians is preferred.
  • Familiarity with Service Level Agreements (SLAs) and service delivery metrics is a plus.

What We Offer:
  • Hourly pay between $16/hr. - $18/hr., based on experience.
  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Who We Are:
We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.
At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.
Physical Demands / Working Conditions:
Ability to read, write, and communicate both orally and written to external and internal customers and employees.  Normal vision and normal hearing with or without correction.  Ability to lift and/or carry up to 25 lbs., periodically, throughout workday.  Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day.  Ability to reach, bend, and twist continuously throughout day.  Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions.  Ability to work together effectively and professionally with internal and external customers.
“Equal Opportunity M/F/Disability/Vet Employer”
 

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