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Assurance Guide Jobs in Arizona (NOW HIRING)

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

CX Assurance & Quality Leadership Summary Leads the end-to-end quality analysis and assurance of ... guide data-informed strategies that elevate CX and operational outcomes. Leads cross-functional ...

IDEALFORCE LLC

QA Analyst (29655)

Phoenix, AZ · On-site

... Guide, mentor and coordinate the work of other software quality assurance team members Qualifications Bachelor's degree -Five (5) years software testing experience with regression testing ...

AWSPRODVK1

QA Architect 6/28

Sedona, AZ · On-site

$20K - $30K/yr

Mentor and guide QA engineers and developers on quality standards, testing techniques, and automation practices. * Analyze test results and metrics to identify trends, risks, and areas for continuous ...

Blue Spire Inc

Quality Assurance Analyst

Phoenix, AZ · On-site

QA Analyst must be able to guide the organization through an evolution from manual testing to automate testing as the product line grows. Essential skills and experience include an intermediate level ...

Blue Spire Inc

Quality Assurance Analyst

Phoenix, AZ · On-site

QA Analyst must be able to guide the organization through an evolution from manual testing to automate testing as the product line grows. Essential skills and experience include an intermediate level ...

IDEALFORCE LLC

QA Analyst(35041)

Phoenix, AZ · On-site

QA Analyst must be able to guide the organization through an evolution from manual testing to automate testing as the product line grows. Develop, execute and implement test plans, test cases and ...

IDEALFORCE LLC

QA Analyst(35300)

Phoenix, AZ · On-site

QA Analyst must be able to guide the organization through an evolution from manual testing to automate testing as the product line grows. Develop, execute and implement test plans, test cases and ...

IDEALFORCE LLC

QA Analyst(32387)

Phoenix, AZ · On-site

QA Analyst must be able to guide the organization through an evolution from manual testing to automate testing as the product line grows. Develop, execute and implement test plans, test cases and ...

IDEALFORCE LLC

QA Analyst (37542)

Phoenix, AZ · On-site

QA Analyst must be able to guide the organization through an evolution from manual testing to automate testing as the product line grows. -Develop, execute and implement test plans, test cases and ...

IDEALFORCE LLC

Lead SAP QA Analyst (70453)

Phoenix, AZ · On-site

... and guide QA analysts as needed - Strong verbal and written communication skills. Additional Information - "All your information will be kept confidential according to EEO guidelines". - All ...

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All JobsAssurance Guide JobsAssurance Guide Jobs in Arizona

Assurance Guide information

See Arizona salary details

$6

$16

$27

How much do assurance guide jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for assurance guide in Arizona is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Assurance Guide vs Assurance Associate?

AspectAssurance GuideAssurance Associate
CertificationsCPA, CPA Candidate, or equivalentCPA Candidate or similar entry-level certifications
Work EnvironmentAudit teams in accounting firms, corporate finance departmentsAudit teams, accounting firms, or corporate finance
ResponsibilitiesLeading audit planning, reviewing work, client communicationAssisting in audit procedures, data collection, documentation

The Assurance Guide typically holds more experience and leadership responsibilities compared to an Assurance Associate. While both roles require similar certifications and work in audit environments, the Assurance Guide often oversees audit processes and mentors associates, whereas the Assurance Associate primarily supports audit tasks. Understanding these differences helps clarify career progression within assurance services.

What are the key skills and qualifications needed to thrive as an Assurance Guide, and why are they important?

To thrive as an Assurance Guide, you need a solid understanding of quality assurance principles, risk assessment, and compliance standards, often supported by a relevant degree or certification such as ISO auditor credentials. Familiarity with audit management software, documentation tools, and regulatory frameworks is typically required. Analytical thinking, attention to detail, and effective communication are important soft skills that help in identifying issues and collaborating with different teams. These skills ensure that organizational processes meet quality standards, reduce operational risks, and maintain compliance.

What are Assurance Guides?

Assurance Guides are professionals who provide guidance and support to organizations in implementing and maintaining effective assurance processes. They help ensure that systems, controls, and procedures meet regulatory and industry standards, often through audits, assessments, and recommendations for improvement. Assurance Guides play a key role in risk management, compliance, and quality assurance by offering expert advice and facilitating best practices. Their work helps organizations minimize risks and achieve their business objectives with confidence.

How does an Assurance Guide typically collaborate with other departments to ensure compliance and quality standards are met?

An Assurance Guide regularly works alongside teams such as operations, quality control, and compliance to identify potential risks and improve processes. They facilitate communication between departments by conducting audits, sharing best practices, and offering training sessions. This collaboration helps maintain consistent quality standards across the organization and ensures that everyone is up to date with relevant regulations and procedures. Effective teamwork and clear communication are key to success in this role.
What are popular job titles related to Assurance Guide jobs in Arizona? For Assurance Guide jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Assurance Guide jobs in Arizona look for? The top searched job categories for Assurance Guide jobs in Arizona are:
What cities in Arizona are hiring for Assurance Guide jobs? Cities in Arizona with the most Assurance Guide job openings:
Assurance Guide jobs near you
Infographic showing various Assurance Guide job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $33,472 per year, or $16.1 per hour.

CX Assurance Manager

Globe Telecom, Inc.

Globe, AZ

$106K - $127K/yr

Full-time

Posted 22 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description CX Assurance & Quality Leadership Summary
Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures consistent, proactive monitoring to uphold service excellence and prevent customer experience (CX) failures.
Drives Perfect Order execution by overseeing accurate, timely, and seamless order processing, collaborating with cross-functional teams to resolve systemic issues and prevent recurrence.
Builds and sustains the CX Assurance Framework, aligning it with business goals, SLA targets, and regulatory standards to reduce risk and improve service delivery.
Champions fraud prevention, compliance, and risk management across CX processes, working closely with security and risk teams to safeguard customer trust.
Applies AI-driven analytics and root cause analysis to surface insights, close performance gaps, and guide data-informed strategies that elevate CX and operational outcomes.
Leads cross-functional alignment with key stakeholders, including BPOs, IT, Operations, and Compliance, to embed quality in execution.
Oversees customer recovery protocols and fosters a culture of continuous improvement through learning, innovation, and adaptive practices.

Quality Analysis & Channel Assurance:

Lead the analysis of customer interactions across various CX channels

(agent-assisted, digital, field personnel, stores) to ensure high standards

of quality, consistency, and customer satisfaction.

Drive the continuous improvement of CX channel performance by

identifying key insights from Voice of the Customer (VOC), Voice of

Process (VOP), and Voice of Employee (VOE).

Ensure proactive quality monitoring and auditing practices are in place

to detect and prevent CX failures.

2. Perfect Order Execution:

Implement and monitor processes to ensure Perfect Order execution,

covering all stages from order creation to fulfillment.

Collaborate with cross-functional teams to address order issues,

streamline processes, and prevent recurring problems.

Establish and maintain metrics to track order accuracy, timeliness, and

overall effectiveness.

3. CX Assurance Framework Development:

Define, implement, and maintain the CX Assurance framework,

integrating it with organizational objectives and continuous

improvement methodologies.

Ensure that all CX channels align with service level agreements (SLAs),

quality standards, and compliance requirements.

Provide insights and recommendations to drive operational excellence,

reduce risk, and improve CX outcomes.

4. Fraud, Compliance, and Risk Management:

Ensure that all CX processes meet regulatory and compliance standards,

with a focus on fraud prevention and cybersecurity.

Collaborate with risk management teams to develop and implement

strategies that protect both the company and its customers.

5. Data-Driven Decision Making & Root Cause Analysis:

Utilize AI-driven tools and analytics to identify root causes of

performance gaps and take corrective actions.

Develop data-driven strategies to enhance customer experience and

align quality outcomes with overall business goals.

6. Leadership & Stakeholder Collaboration:

Collaborate with key stakeholders, including BPOs, IT , Operations, and

Compliance teams, to ensure alignment on quality objectives and

deliverables.

7. Customer Recovery & Continuous Improvement:

Develop and implement customer recovery protocols to address service

failures and ensure fast, effective recovery.

Champion a culture of continuous learning,

experimentation, and adapta

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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