Title: Customer Support Technician
Location: Celebration, FL
Duration: Long term
Education:
Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.
Experience:
Minimum of 2 years of experience.
Primary Job Duties/ Tasks:
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
- printers, mobile devices.
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
- troubleshooting procedures.
- Assist in coordinating audio-visual setup and videoconference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Participate in team projects, meetings and assignments.
- Responsible for reading and following the Department's Procedures and Policies.
- Responsible for understanding and enforcing the Department's Policies and Procedures.
- Responsible for documenting solutions to Technology issues.
- Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
- Perform other related duties as assigned.
- Ability to lift up to 50 lbs.
- Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.