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Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary:

The Revenue Cycle Educator and Process Improvement Associate 1 is responsible for operationalizing and maintaining successful education programs for Nuvance Health, as well as researching and aligning educational resources with strategic focus areas. In addition to planning and leading revenue cycle training initiatives, this individual’s responsibilities also include monitoring quality and performance metrics, keeping the Education Manager apprised of results, and using data to identify and develop targeted opportunities for staff development in all areas of the health system’s revenue cycle. As Process Improvement Associate, this position is responsible for all required testing for application implementation, in-service addition and hospital integrations. Coordinates and conducts all components of process improvement (PI) projects identified and directly related with the Revenue Cycle Operations throughout the Network. 

Responsibilities:

1. Develops, organizes, and implements a Revenue Cycle training program for new hire orientation, staff development, and on-the-job training across Revenue Cycle functions.

2. Delivers and monitors department onboarding program. Provides documented feedback to department managers on new-hire progress.  

3. Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in all Revenue Cycle functions and other areas identified as necessary. 

4. Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives. 

5. Creates training tools and staff assessment materials necessary for all Revenue Cycle components and keeps apprised of industry standards and Key Performance Indicators (KPIs). 

6.  Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials.   

7. Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings. Ensures staff maintain departmental education requirements as needed or expected of their role and remains up to date on changes—whether internally or within the industry at large—affecting their job functions. 

8. Provides one-on-one targeted training in response to performance deficiencies and promotes a collaborative environment by addressing issues in a constructive and proactive manner.

9.  Recognizes training opportunities and actively participates in improvement plans; works with vendors to successfully implement new enhancements and products. 

10. Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc. 

11. Regularly reviews pre-registration, registrations, and third-party and patient bills for completion and accuracy; ensures patient demographic and insurance data, for instance, is entered correctly into the data system and are available to the appropriate users/departments.

12.  Assists Education Manager in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.

13.  Keeps Education Manager informed of all quality assurance/training activities through weekly, monthly, and quarterly reports. Coordinates and conducts performance improvement (PI) projects within Nuvance Health. 

14. Responsible or testing new service, new technology, new applications and integration. 

15. Creates written training documentation and manuals for new applications along with department implementation processes. Fulfills all compliance responsibilities related to the position. 

16. Performs other duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Education Skills Experience:

Associate’s degree required in business, healthcare management, education, or related field and minimum of three years job-related experience. 

Other Information:

Required: MS Word and Excel. At least 3 years of training/education experience.
Minimum Experience: three years
Desired: Bachelor's Degree preferred. Medical billing, registration and a health care background desired.

 Working Conditions:

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Company: Nuvance Health
Org Unit: 2078
Department: Corp Rev Cycle Pafs
Exempt: Yes
Salary Range: $29.65 - $35.00 Hourly