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Associate User Support Jobs in Erie, PA (NOW HIRING)

Stryker

Associate ProAssure Systems Specialist

Erie, PA · On-site

$101K - $168K/yr

Onsite As an Associate ProAssure Systems Specialist, you will support the implementation and ... Provide on-site support for reporting and resolving end user issues, including issues with Vocera ...

Stryker

Associate ProAssure Systems Specialist

Erie, PA · On-site

$101K - $168K/yr

Onsite As an Associate ProAssure Systems Specialist, you will support the implementation and ... Provide on-site support for reporting and resolving end user issues, including issues with Vocera ...

Educational Data Systems, Inc.

Facilitator

Erie, PA · On-site

$46K - $48K/yr

This position will provide user management, tracking and reporting, and will support curriculum ... High school diploma required; associate degree or some college preferred * Experience developing ...

mybni

Junior Network Administrator- IT

Erie, PA · On-site

This role supports the administration, maintenance, security, and performance of the organization ... Associate Degree in Information Technology, Computer Information Systems, Computer Science ...

All JobsAssociate User Support JobsAssociate User Support Jobs in Erie, PA

Associate User Support information

See Erie, PA salary details

$9

$18

$27

How much do associate user support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for associate user support in Erie, PA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.48 per hour, depending on experience, location, and employer.
Infographic showing various Associate User Support job openings in Erie, PA as of June 2026, with employment types broken down into 40% Full Time, 51% Part Time, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,431 per year, or $19 per hour.

Associate ProAssure Systems Specialist

Erie, PA • On-site

Stryker
Medical Equipment and Supplies Manufacturing • 10K+ employees
Learn more about Strykerexternal

$101K - $168K/yr

Full-time

Posted 19 days ago

Stryker rating

8.2

Company rating: 8.2 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

Job description

Work Flexibility: Onsite

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission to make healthcare better.

Primary work location:135 E 38th Street Erie, Pennsylvania 16504

What you will do:

  • Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
  • Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
  • Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
  • Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
  • Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
  • Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer's support organization to resolve technical issues
  • Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
  • Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines

What you need:

Required:

  • Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
  • Minimum 2 years clinical or healthcare IT (HIT) experiencerequired
  • Must be a US Citizen

Preferred:

  • Prior experience supporting clinical end users through rounding and training
  • Experience with clinical workflow analysis and design
  • Proficient with Microsoft Office Suite

United States of America Pay Ranges:

  • USN: $77,700 - $129,500 USD Annual

  • US5: $81,600 - $136,000 USD Annual

  • US10: $85,500 - $142,500 USD Annual

  • US15: $89,400 - $148,900 USD Annual

  • US20: $93,200 - $155,400 USD Annual

  • US30: $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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