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Associate User Support Jobs in Washington (NOW HIRING)

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Associates and five or No degree and seven years related work experience. * Five years of ...

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Associates and five or No degree and seven years related work experience. * Five years of ...

Cni

User Support Specialist III

Rockville, MD

$29/hr

SUMMARY The User Support Specialist III provides information technology services support for the ... EDUCATION / EXPERIENCE Associates degree in Information Technology or a related field of study, and ...

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Associate User Support information

What cities in Washington are hiring for Associate User Support jobs?

Cities in Washington with the most Associate User Support job openings:

Infographic showing various Associate User Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Job opens for Data Entry Associate - User Support - Remote.

Reston, VA • On-site

Kellton Tech
See more jobs at Kellton Techexternal

$16.75 - $21.50/hr

Other

Re-posted 19 days ago

Job description

Position: Data Entry Associate User Support
Type: Temporary Project (ASAP start through 09/30/2025)
Location: Remote.
Schedule: Monday Friday.

Overview

We are seeking a detail-oriented and efficient Data Entry Associate (User Support) to join our team on a temporary basis for a 5-month project ending on September 30, 2025. The ideal candidate will be comfortable with repetitive data entry tasks, possess high attention to detail, and be confident using tools like Salesforce. This role supports a team responsible for user registration processes, specifically for users under 13 years old, requiring parental or teacher consent.

Key Responsibilities

  • Accurately enter user data into Salesforce UI based on submitted registration information from parents, teachers, and administrators.
  • Respond to user inquiries through Salesforce case management (teachers, administrators, parents/students, internal teams).
  • Troubleshoot and resolve user support issues (account creation, login problems, account anomalies).
  • Collaborate with internal support teams to identify and resolve technical issues.
  • Escalate unresolved cases while ensuring follow-up and communication with the original requestor.
  • Perform testing across various browsers and operating systems to replicate and diagnose issues.
  • Prioritize and track support cases, documenting all communications and resolutions clearly and accurately.

Requirements

Education

  • Associate's or Bachelor's degree preferred; STEM-related field is a plus.

Technical Skills

  • Proficient in basic computer operations and software.
  • Experience working with Salesforce or other CRM/helpdesk tools is preferred.
  • Familiar with Windows, macOS, and Linux environments.

Communication & Soft Skills

  • Clear and professional written and verbal communication.
  • Ability to explain technical topics to non-technical users.
  • Strong customer service orientation with patience and empathy.
  • Detail-oriented, highly organized, and able to multitask.

Experience

  • Minimum 3+ year of experience in customer service or user support required.
  • Experience with data entry and user support systems (especially Salesforce) is a strong advantage.

Ideal Candidate Profile

This role is ideal for someone who is:

  • Comfortable with repetitive but meaningful data work.
  • Efficient, accurate, and detail-focused.
  • Experienced in user support and data systems.
  • A strong team player with excellent troubleshooting and customer interaction skills.

Thanks & Regards,

Dheeraj Kumar. R

Kellton Inc.

E-mail: dheeraj.kumar1@kellton.com

https://www.kellton.com/