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Associate User Support Jobs in Tennessee (NOW HIRING)

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Associate's degree in Information Technology or a related field preferred; equivalent experience considered. * Proven experience (typically 2+ years) in a help desk or end-user support role. * Strong ...

Covenant Health

HELP DESK SPT SPEC ASSOC

Knoxville, TN

$17.75 - $23.75/hr

Help Desk Service Support Specialist Associate Full Time, 80 Hours Per Pay Period, Day Shift ... Provides end-user support for systems access, workstation, server, telecom, network, application ...

New

Covenant Health

HELP DESK SPT SPEC ASSOC

Knoxville, TN · On-site

$17.75 - $23.75/hr

Overview Help Desk Service Support Specialist Associate Full Time, 80 Hours Per Pay Period, Day ... Provides end-user support for systems access, workstation, server, telecom, network, application ...

New

TNBR Careers

Desktop Support Technician

Lawrenceburg, TN · On-site

$52K - $62K/yr

... printers and user support and assistance. Essential Functions: * Technical Support * Provide ... Associates degree in related field, AND 2 years desktop support, helpdesk or related experience ...

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Associate User Support information

What cities in Tennessee are hiring for Associate User Support jobs?

Cities in Tennessee with the most Associate User Support job openings:

Infographic showing various Associate User Support job openings in Tennessee as of June 2026, with employment types broken down into 36% Full Time, 37% Part Time, 26% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

End User Support Analyst

Collierville, TN • On-site

Orgill, Inc.
Wholesale • 1 - 5K employees
Learn more about Orgill, Inc.external

Full-time

Re-posted 25 days ago

Orgill rating

7.0

Company rating: 7.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

Job description

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving Tech-related issues, ensuring smooth operation of our systems and contributing to a productive work environment. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others.
Responsibilities:
  • Provide exceptional technical support to end-users via phone, email, chat, and in-person for hardware, software, and network related issues.
  • Diagnose and resolve technical problems, including operating system issues, application errors, network connectivity problems, and printer malfunctions.
  • Install, configure, and maintain end-user hardware and software, including desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts and access permissions within Active Directory, Google Workspace, and other relevant systems.
  • Document all support interactions in a ticketing system, ensuring accurate and detailed records.
  • Develop and maintain knowledge base articles and FAQs to empower end-users with self-service solutions.
  • Proactively identify and resolve potential Tech issues before they impact users.
  • Collaborate with other teams to ensure seamless service delivery.
  • Stay up-to-date with the latest technologies and trends in Technology
  • Contribute to the development and implementation of Tech policies and procedures.
  • Provide training and guidance to end-users on the use of Tech systems and applications.
  • Maintain a professional and courteous demeanor while interacting with end-users.

Qualifications:
  • Associate's degree in Information Technology or a related field preferred; equivalent experience considered.
  • Proven experience (typically 2+ years) in a help desk or end-user support role.
  • Strong knowledge of Windows operating systems, Google Workspace, macOS (preferred but not required), and common desktop applications (e.g., Microsoft Office Suite, web browsers).
  • Experience with mobile device management (MDM) solutions is a plus.
  • Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional communication (written and verbal) and interpersonal skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong customer service orientation and a passion for helping others.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Experience with ticketing systems (e.g., Cherwell, Ivanti Neurons, Service Desk).
  • Relevant certifications (e.g., CompTIA A+, Microsoft MTA) are a plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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