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Associate User Support Jobs in Arizona (NOW HIRING)

Acnovate Corporation

Desktop Support - Tempe, AZ

Tempe, AZ · On-site

$19.75 - $25/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor''s Degree preferred. Mandatory Skills Desktop/End-User Support ...

ASARCO LLC

IT Field Support Technician

Sahuarita, AZ · On-site

$20.25 - $27.75/hr

End-User Support: * Provide responsive first and second-level technical support to end-users ... Associate degree in Information Technology, Computer Science, or a related field or equivalent ...

Kforce Technology Staffing

Technical Support

Tempe, AZ · On-site

$36K - $45K/yr

Associate degree in Information Technology, Computer Science, or related field preferred ... Experience working with ticketing systems and end-user support environments Additional Requirements:

Plateau Software Inc

The Associate Technician is responsible for troubleshooting hardware and software, supporting ... Support daily operations and user support requests * Support equipment troubleshooting including ...

Cable One, Inc.

ETA Direct Specialist

Phoenix, AZ · On-site +1

... Tier 1 user support Qualifications * Experience with SQL, Excel, ITIL, ServiceNow and FSM are ... Annual community support to various organizations across the U.S. * Associate recognition & awards ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Education and Experience An Associate's degree in a computer related field or related discipline; a ... One (1) year end-user support experience in a corporate business environment * Understanding of ...

Heico

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Education and Experience An Associate's degree in a computer related field or related discipline; a ... One (1) year end-user support experience in a corporate business environment * Understanding of ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Education and Experience An Associate's degree in a computer related field or related discipline; a ... One (1) year end-user support experience in a corporate business environment * Understanding of ...

Service Global, Inc

Desktop EUC L1

Tempe, AZ · On-site

$19.50 - $24.75/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

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All JobsAssociate User Support JobsAssociate User Support Jobs in Arizona

Associate User Support information

What cities in Arizona are hiring for Associate User Support jobs?

Cities in Arizona with the most Associate User Support job openings:

Infographic showing various Associate User Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Technician - School Systems & User Support

Tempe, AZ • On-site

MGRM
IT Services • 1 - 5K employees
Learn more about MGRMexternal

$21 - $28.75/hr

Full-time

Re-posted 19 hours ago

Job description

IT Support Technician – School Systems & User Support

MGRM Pinnacle Inc. (Pinnacle Charter Schools) is seeking an IT Support Technician – School Systems & User Support to be based at our Tempe, Arizona location. The individual will join our collaborative, innovative, and student- and staff-support focused culture while providing both hands-on and remote technical support to staff and students across our organization.  This role is primarily based in Tempe, Arizona, but requires regular travel to support other Pinnacle Charter Schools locations throughout the state.

Pinnacle Charter Schools operates a blended technology environment that includes Microsoft Windows-based systems, cloud-based applications, Google Workspace, and Chromebook devices used in both instructional and operational settings.
  • This is a full-time, entry-level, non-exempt position.
  • The primary role of this position is to provide a single point of contact for end-users across the various locations within Pinnacle Charter Schools.

The Responsibilities Include:
  • Installing, diagnosing, repairing, maintaining, and upgrading desktop and laptop hardware and equipment within Microsoft Windows and Chromebook-based environments to ensure optimal workstation and classroom device performance.
  • Troubleshooting problem areas (via remote support tools, in person, by telephone, or via e-mail) in a timely and accurate manner.
  • Supporting technology needs across both administrative offices and classroom environments.

Essential Job Functions and Responsibilities:
  • Provides IT support for desktops, laptops, Chromebooks, printers, peripherals, classroom technology, and telephone systems.
  • Responsible for technical support, first-line problem/outage analysis, triage, and resolution.
  • Answers and responds to help desk calls and self-service requests for assistance from users needing technical support.
  • Assists with Chromebook setup, deployment, inventory tracking, troubleshooting, and basic Google Workspace for Education support.
  • Assists with Windows device imaging, configuration, deployment, and maintenance.
  • Provides support for Microsoft O365 and Google Workspace user accounts and applications.
  • Identifies the need for and develops step-by-step guides, SOPs, and Support FAQs for end users.
  • Provides exemplary customer service and professionalism in efforts to resolve incidents.
  • Provides coordination and support for the management of incoming trouble tickets and their subsequent follow-up and closure.
  • Troubleshoots and resolves hardware and software related problems with minimal supervision.
  • Identifies and distinguishes common types of LAN, wireless, Wi-Fi, and Internet connectivity problems and resolves them with little or no supervision.
  • Applies standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems.
  • Identifies patterns in incidents and helps maintain documentation necessary to efficiently resolve recurring problems.
  • Maintains awareness of change management schedules for potential service disruptions.
  • Maintains a working knowledge of the technical applications and functions needed to support users.
  • Provides timely communication on issue status and resolution.
  • Updates user access for approved IT applications for new and current employees.
  • Maintains a site-wise inventory of desktops, laptops, Chromebooks, monitors, keyboards, networking devices, and related equipment.
  • Assists with daily technology activity tracking, reporting, and inventory updates.
  • Assists with facility maintenance related projects and tasks as needed.
  • Accomplishes all tasks and duties as may be assigned.

Education, Knowledge and Skills:
  • Associate degree preferred.
    • Creditable experience or technical training may be considered in lieu of formal education.
  • Two (2) years of relevant work experience in computer/network maintenance, desktop support, troubleshooting Windows environments, Chromebook support, or applications support.
  • Experience imaging and preparing laptops/desktops for deployment using various tools.
  • Working knowledge of personal computing hardware/software, local area networks, wireless networking, and peripherals.
  • A+, Network+, Google Workspace/Chromebook support experience, or related certifications preferred.
  • Excellent technical knowledge of desktop hardware and software.
  • Experience with Windows operating system installation and support.
  • Experience with Microsoft O365 and Google Workspace support preferred.
  • Basic networking and Wi-Fi troubleshooting experience preferred.
  • Ability to communicate effectively, both verbally and in writing, with technical and non-technical end users.
  • Hands-on hardware troubleshooting experience.
  • Ability to conduct research into PC/device issues and products.
  • Ability to present ideas in user-friendly language.
  • Ability to work independently while supporting a collaborative team environment.
  • Must possess a valid Arizona driver’s license, maintain reliable personal transportation, and be willing and able to regularly travel between school sites throughout Arizona.

Body Positions / Lifting Requirements:
This position involves primarily:
_____ Sedentary work, lifting a maximum of 10 pounds; walking/standing occasionally.
_____ Light work, frequently lifting up to 10 pounds; frequent standing/walking.
    x      Medium work, frequent lifting/carrying of up to 25 pounds.
_____ Heavy work, frequent lifting/carrying objects 25–50 pounds.
_____ Very heavy work, frequent lifting/carrying of objects exceeding 50 pounds.

Additional Requirements:
  • Must reside in the State of Arizona.
  • This is an on-site position based out of Tempe, Arizona, with occasional travel to other school locations throughout Arizona.
  • Candidates should be comfortable working in a school environment that supports both online and site-based students.

MGRM Pinnacle Inc. / Pinnacle Charter Schools is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status under applicable law.