Associate User Experience Researcher Jobs in Raleigh, NC

At Abrigo, we provide market-leading compliance, credit risk and lending software solutions that financial institutions use to manage risk and drive growth. Our solutions automate key processes and allow our customers to maintain compliance, fight financial crime, process loans quicker, and leverage data to strengthen their portfolio.

Abrigo is looking for a  Product Builder, UX to help shape the next generation of AI-powered product experiences across our platform. This UX-led role will turn customer problems, business opportunities, and emerging AI capabilities into intuitive, trustworthy, and scalable experiences. In collaboration with Product, Engineering, and go-to-market teams, this role will identify opportunities, design and prototype solutions, validate concepts with users, and contribute to the development of AI – enabled experiences.

The ideal candidate is a hands-on UX/product designer with experience simplifying complex enterprise workflows. They combine strong UX craft, product judgment, frontend fluency, and AI-enabled development tools to move quickly from ambiguous problems to prototypes, validated concepts, and select build contributions. This role will report to the Director of UX and may be located at our office in Raleigh, NC, Austin, TX, or remote. 

What You’ll Do: 

• Design user-centered AI experiences across Abrigo products, with a focus on agentic workflows where AI assists, recommends, automates, or takes action with appropriate transparency and user control. 
• Own design-to-build execution for select product features, combining UX expertise, frontend development skills, and AI-enabled development tools. 
• Contribute to adjacent, high-impact product initiatives where complex customer workflows, business value, and market differentiation require thoughtful, scalable product experiences. 
• Create prototypes, wireframes, user flows, journey maps, and interaction designs that clearly communicate product direction. 
• Support user research, usability testing, and iterative validation across product experiences to ensure designs meet user needs, business goals, and technical constraints. 
• Partner closely with Product and Engineering to shape feasible, scalable experiences and contribute to reusable frontend components, design-system patterns, and implementation guidelines. 
• Use AI tools and modern design workflows to improve UX team velocity, design quality, and output. 
• Help establish reusable UX patterns and best practices that improve consistency, usability, trust, and efficiency across the product suite. 
• Occasional travel required to team events to support engagement, relationship-building, and key decision-making.

What You’ll Need:

• 5+ years of experience in UX, product design, product building, or related roles. 
• Experience in B2B SaaS, fintech, compliance, lending, fraud, risk, or complex enterprise software. 
• Strong portfolio showing UX craft across user flows, interaction design, wireframes, prototypes, design systems, usability testing, and workflow simplification. 
• Experience designing AI-powered, automation-driven, data-rich, or decision-support experiences. 
• Strong understanding of trust, transparency, user control, explainability, and responsible AI in product experiences. 
• Ability to quickly turn ambiguous problems into clear concepts, prototypes, validated solutions, and production-ready product direction. 
• Experience prototyping or building beyond static design using AI-enabled development tools. 
• Strong systems thinking and design judgment, with experience creating reusable patterns across a product suite. 
• Curiosity and fluency with modern AI tools, AI-assisted coding tools, design workflows, and emerging product development practices. 

Preferred qualifications: 

• Experience contributing to production frontend code, especially in React, Vue, or similar frontend frameworks. 
• Design-system engineering experience, including reusable frontend components, patterns, or implementation guidelines. 
• Deeper experience in fintech, compliance, lending, fraud, risk, financial services, or another regulated industry. 

What You’ll Get:

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Flexible PTO and bank holidays
• 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.  Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careers@abrigo.com with the subject line accommodation.