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Associate Technology Support Analyst Jobs in Washington

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers ... Associates Degree and Six (6) years or relevant years of experience in lieu of degree. * Active Top ...

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical ... technology • Willingness to relocate to Mclean, VA Preferred : • SaaS startup or FinTech ...

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Technology allowance * PTO * Top of Market Pay * Paid parental leave Range is proud to be an equal ...

Dlapiper

Litigation Support Analyst

Washington, DC · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

SAIC

Customer Support Analyst

Quantico, VA

$80K - $120K/yr

Information Technology Subcategory: Site Support Schedule: Full-Time Shift: Day Job Travel: Yes ... Associates Degree in a related discipline and Six (6) or more years of related experience. An ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Information Technology Subcategory: Site Support Schedule: Full-Time Shift: Day Job Travel: Yes ... Associates Degree in a related discipline and Six (6) or more years of related experience. An ...

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

SIMILAR CAREER TITLES Help Desk Technician, Technical Support Analyst, Desktop Support Specialist, Systems Support Specialist, Network Support Technician, IT Technician, User Support Specialist ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers ... Associates Degree in a related discipline and Six (6) or more years of related experience. An ...

Dlapiper

Litigation Support Analyst

Reston, VA · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

E Logic

Management Support Analyst

Alexandria, VA · On-site

E-Logic is seeking a qualified Management Support Analyst to provide program and project execution ... Minimum of an Associate's degree focused on business, management, or finance AND 5 years of ...

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All JobsAssociate Technology Support Analyst JobsAssociate Technology Support Analyst Jobs in Washington

Associate Technology Support Analyst information

What is an associate technology support analyst?

Associate Technology Support Analysts are entry-level professionals who provide technical support and assistance to end-users within an organization. They troubleshoot hardware and software issues, assist with system setups, and resolve network problems, often serving as the first point of contact for IT-related inquiries. These analysts document solutions, escalate complex issues to higher-level technicians, and help maintain the organization’s IT infrastructure. Their role is essential in ensuring smooth daily operations and minimizing technology-related disruptions.

How does an associate technology support analyst typically collaborate with other IT teams within an organization?

As an Associate Technology Support Analyst, you will frequently work alongside other IT teams such as network administrators, software developers, and cybersecurity specialists. Collaboration often involves escalating complex technical issues, participating in cross-functional troubleshooting sessions, and contributing to system upgrades or rollouts. Effective communication and documentation are essential, as you may need to relay user feedback, share technical insights, or assist in training end-users. This collaborative environment not only enhances problem-solving but also provides valuable learning opportunities for career growth.

What are the key skills and qualifications needed to thrive as an associate technology support analyst, and why are they important?

To thrive as an Associate Technology Support Analyst, you need a solid understanding of IT troubleshooting, operating systems, and networking concepts, often supported by a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and standard office software is typically required. Excellent problem-solving abilities, patience, and strong communication skills help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth business operations.

What cities in Washington are hiring for Associate Technology Support Analyst jobs?

Cities in Washington with the most Associate Technology Support Analyst job openings:

Customer Support Analyst mac OS

Alexandria, VA • On-site

SAIC
IT Services • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 226 rated it services

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Recommended by students

Learn more about SAICexternal

$90/hr

Full-time

Posted 4 days ago

Job description

Job Description
Description
SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Alexandria, VA. This is a fully onsite position with a target salary of $90-100k.
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Act as the primary escalation point from Tier I support for issues involving macOS systems, including macOS desktops, laptops, and related peripherals.
  • Diagnose and resolve complex technical issues such as system performance, connectivity, and software compatibility problems, with minimal supervision.
  • Provide in-depth support for macOS tools, including device enrollment (e.g., Apple Business Manager), system imaging, and mobile device management (MDM) configurations.
  • Deliver exceptional customer service by addressing user inquiries, offering technical guidance, and maintaining a professional demeanor during stressful situations.
  • Communicate solutions effectively to end users with varying familiarity with technology, ensuring they fully understand the fix or workaround implemented.
  • Own and manage service tickets escalated from Tier I, ensuring that all tickets are resolved or properly escalated within defined SLAs.
  • Collaborate with Tier III engineering teams and other IT staff to identify root causes of recurring macOS issues, propose fixes, and implement permanent solutions.
  • Install, configure, and maintain macOS operating systems and software updates in compliance with government policies and security guidelines.
  • Monitor and analyze macOS system performance and optimize configurations as needed.
  • Maintain accurate documentation for troubleshooting steps, incident resolution processes, and standard operating procedures related to macOS support.
  • Provide weekly or monthly status reports highlighting trends, recurring issues, and recommendations for improvements.
  • Follow and enforce cybersecurity protocols to safeguard classified information and ensure compliance with government policies, including STIGs and other relevant security frameworks.
  • Conduct vulnerability assessments and assist with implementing security patches and endpoint protection measures specific to macOS devices.
  • Provide mentorship and guidance to Tier I staff to enhance their macOS troubleshooting skills.
  • Conduct training sessions or create knowledge articles to improve overall team effectiveness in handling macOS issues.

Qualifications
It is required that the Customer Support Analyst with macOS focus have the following qualifications:
  • Associates Degree and Six (6) years or relevant years of experience in lieu of degree.
  • Active Top Secret clearance with SCI eligibility is required.
  • IAT-II Certification (i.e., Security +CE or equivalent).
  • Three (3) to five (5) years of IT support experience with a focus on macOS and Apple devices.
  • Strong expertise in troubleshooting macOS operating systems (e.g., Ventura, Monterey, or later versions) and macOS application suite issues.
  • Familiarity with mobile device management (MDM) solutions such as Jamf Pro, Workspace ONE, or Intune.
  • Hands-on experience with Active Directory integration, network configurations (VPN, Wi-Fi, etc.), and macOS security configurations.
  • In-depth knowledge of Apple device deployment processes, including image creation and management.
  • Strong written and verbal communication skills, with the ability to document and explain technical information effectively.
  • Ability to work in a high-paced, secure environment, adhering to operational security (OPSEC).

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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