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Associate Technology Support Analyst Jobs in Washington

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD

$65/hr

... IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda ... Skills * Strong analytical and problem-solving abilities. * Excellent verbal and written ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

This role is a Technology Support Analyst position responsible for providing frontline production support for HR systems and enterprise applications. The person acts as the first point of contact for ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

This role is a Technology Support Analyst position responsible for providing frontline production support for HR systems and enterprise applications. The person acts as the first point of contact for ...

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Associate Technology Support Analyst information

What is an associate technology support analyst?

Associate Technology Support Analysts are entry-level professionals who provide technical support and assistance to end-users within an organization. They troubleshoot hardware and software issues, assist with system setups, and resolve network problems, often serving as the first point of contact for IT-related inquiries. These analysts document solutions, escalate complex issues to higher-level technicians, and help maintain the organization’s IT infrastructure. Their role is essential in ensuring smooth daily operations and minimizing technology-related disruptions.

How does an associate technology support analyst typically collaborate with other IT teams within an organization?

As an Associate Technology Support Analyst, you will frequently work alongside other IT teams such as network administrators, software developers, and cybersecurity specialists. Collaboration often involves escalating complex technical issues, participating in cross-functional troubleshooting sessions, and contributing to system upgrades or rollouts. Effective communication and documentation are essential, as you may need to relay user feedback, share technical insights, or assist in training end-users. This collaborative environment not only enhances problem-solving but also provides valuable learning opportunities for career growth.

What are the key skills and qualifications needed to thrive as an associate technology support analyst, and why are they important?

To thrive as an Associate Technology Support Analyst, you need a solid understanding of IT troubleshooting, operating systems, and networking concepts, often supported by a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and standard office software is typically required. Excellent problem-solving abilities, patience, and strong communication skills help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth business operations.

What cities in Washington are hiring for Associate Technology Support Analyst jobs?

Cities in Washington with the most Associate Technology Support Analyst job openings:

Associate Tech Support Analyst

Washington, DC • On-site

UnitedHealth Group
Insurance Services • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

189th of 895 rated healthcare providers

Good employer

Recommended by students

Recommended by parents

Learn more about UnitedHealth Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)
As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.
Primary Responsibilities:
  • Analyze and investigate
  • Provide explanations and interpretations within area of expertise
  • Provide local and remote technical support for United Health Groups shared desktop applications
  • Use pertinent data and facts to identify and solve a range of problems within the area of expertise
  • Investigate non-standard requests and problems, with some assistance from others
  • Work exclusively within a specific knowledge area
  • Prioritize and organize your own work to meet deadlines
  • Provide explanations and information to others on topics within the area of expertise.
  • Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • High School Diploma/GED (or higher)
  • 3+ years of experience with PC operating systems including Windows 10 & 11
  • 3+ years of Desktop support experience
  • 3+ years of Technology Support experience
  • 2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
  • 2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint
  • Ability to travel to another local office (within 1-2-mile radius) as needed

Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • Microsoft Certifications
  • Information Technology Certifications (CompTIA A+ or Network+)
  • Experience using Bomgar and Altiris
  • Experience in a Call Center or Customer Service role
  • Mobile device support experience (Android and IOS)
  • MAC support experience (iPad and iPhone)
  • Wireless networking experience
  • Experience with service ticketing / tracking systems
  • Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)

Soft Skills:
  • Written/verbal communication skills
  • Enjoy challenging troubleshooting situations and pay attention to details
  • Highly motivated individual with excellent consumer-facing skill - sets
  • Must be a self-starter and able to work independently while being part of a decentralized team

Physical Requirements and Work Environment:
  • Ability to lift to 30 lbs.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable .
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED

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